5G Home Internet
Wifi keeps cutting out
Hi. My father had recently upgraded our router for faster speeds. Ever since, I have been experiencing random WIFI dips, where my WIFI disconnects completely and reconnects within a few seconds. I am connected via Ethernet. Though from my family says the WIFI is fine, they are connected wirelessly. After a few tests, I…
Repeated Billing for Returned Home Internet Equipment — Support Keeps Switching Calls
Hi Verizon Team, I’m posting here after seven+ failed attempts to resolve this through Verizon’s regular customer support channels. Every call has been the same story: I explain everything, the agent assures me it’s “being taken care of,” and then they either transfer me to another department or disconnect the call,…
Want to change my username and password
I want to change my username and password
Can’t redeem Meta Quest from signup offer
When I was signing up for the 5g internet I was offered either a Samsung TV or a Meta Quest. I chose the meta quest and the app showed that I can redeem it on the 29th. On the 29th clicking on the tile took me to an error page and now on the 30th it’s not even there any more. I never expected Verizon to be offering…
Massive issues with Forward program and discounts
I signed up for home wifi with the Forward program in July (and was approved and hit the apply discount button and even signed up for a free class, just in case anyone is wondering if I didn't sign up right), thinking it would save me money. Well, my first months bill wasn't the promised $40 - $50 but was $168! After…
Backdoor plan switching deprioritizing
I originally had the highest 5G home Internet plan and I was promised so fast speed the fastest there is then they come out with this in these new plans and all of a sudden I’m paying the same price for the highest plan but getting the lowest service on top of that, they’re offering a $200 gift card for Amazon and a $350…
5g home wifi extender
Ok so I the original 5g whole home internet plus plan, which would be the ultimate now but I don’t want a new gateway because mine finally started working after my last community post, funny how that works. An extender was added to my plan months ago and i finally had them send me one so if i ever ended service I wouldn’t…
Cant sign in on app
am a new Verizon 5G home internet user and do not have Verizon mobile phone service. Whenever I try to log in to the My Verizon app on my phone, it sends a verification code to a phone number associated with my 5G home gateway device, not the cell phone number I have listed for myself in my account—obviously this means I…
Nintendo switch
How do I redeem my Nintendo switch? I selected it and set up the highest plan but now I don’t see any way to redeem it and the customer service people can’t find it either.
Verizon Forward
so last year a door to door representative knocks on my door. He told me I will get 6 months free or home internet and then $20 a month for service (with auto pay). I’ve been paying for every month $30, and the last two months went up to $80. That is not what I signed up for! AND I NEVER RECEIVED MY 6 FREE MONTHS!!!!!!!…
Unable to redeem $200 Verizon rebate
It seems like it's a known issue at Verizon, but I'm still unable to redeem the Verizon $200 rebate that I received for a new online order, despite it being shown in my order receipt. Order placed: Aug 28 System installed: September 4 Has anyone been able to resolve this lately? All the posts seem to be from 2024.
Your rebate center claiming my $200 Verizon gift card invalid?! It is NOT invalid according to your eligibility terms!
Your digital rebate center is claiming my $200 Verizon gift card request is "invalid" and that my "date of purchase wasn't within the eligible dates". I purchased the 5G Home Ultimate internet service on 8/15/25, activated service 3 days later on 8/18/25, and have remained in good standing for over 45 days. This is all…
Change active vertical
Do I have to contact Verizon to add a domain to be whitelisted, or can I do this myself? Is there a guide to follow?
How can I get 1gig WiFi speed?
I’ve seen that Verizon offers speeds of up to 1gig download speed well how do I get these speeds?! The service I have now is supposed to be the top plan yet my service drops every 5minutes. I’ve been dealing with this since starting service with them a year ago. I am beyond frustrated and I’m at the point where I’m…
Service
Is anyone having internet problems in Newberrytown pa area
How do i change the password on my router
I'd like to change the password on my router
Mark website as trusted
How do I access my home dashboard to add a trusted website? Currently, I am unable to use a trusted web-based application. thanks
$200 VERIZON GIFT CARD
I ordered home internet and i redeemed the Amazon gift card already but i cant find a place to redeem my $200 Verizon gift card. Please help. Thank you
how to get Amazon gift card on my Verizon??
Hi, I purchased 5G Home on 9/22, and I received a Amazon Gift Card Rebate on purchase receipt. It shows that I have to redeem the card on App., but I did not have the promote code and could not find the tab even I tried to follow some suggestion on discussions sections. Could someone assist with the issue? Thank you!
Switch to 2.4 from 5.0
I'm trying to set up a few devices (doorbell, pool light, garage door opener) and they are all indicating i need to be on 2.4. How do I switch from 5.0 to 2.4?
$200 Amazon Gift Card
I signed up for the 5G Home Internet service some time ago and have yet to receive any form of notification nor email relating to the promotional $200 Amazon Gift Card.
How can I change my Wi-Fi password
How do you change your Wi-Fi password so no one else can use it?
Issues in receiving $200 Verizon gift card
I signed up for 5G wifi and one of the promos I was supposed to get was a $200 Verizon gift card. I never got it. I called and spent an hour on the phone with support. They escalated my issue and said I’d hear back in three days. It’s been 6 days. Looking on the forums, this looks like a very common issue. I’ve been a…
Promotional Gift Card
How can I receive the promotional gift card as a part of signing up for the home internet plan? As a part of enrolling for my home internet plan, I was supposed to receive a $200 Amazon Gift Card that never came - no rebate code or anything. There was a link sent via email to the Verizon account page that had no option to…
5G Home Internet Unreliable
Does anyone else experience unreliability of Home 5G? Any suggestions? I have had Verizon 5G home internet for four months now. The first three were OK, not great, a little slow, but at least the service was mostly reliable. The last month has been the exact opposite. On average, we lose connectivity here 1-2 times a day…
Invalid promo result for signup Verizon 5G Home Internet Ultra??
I signed up for Verizon 5g Home Internet Ultimate with the promos: $400 off best buy coupon - Disappeared from my dashboard before expiry date??? Cant even get proper support about this. $200 Amazon gift card - No status update yet... $200 Verizon gift card - Result: INVALID Invalid reason(s): The line associated with this…
Did I lose all my 2.4 internet connections?
I switched to 5.0 home internet yesterday, and just realized I have a device with a 2.4 connection. Does that mean I can no longer use it?
Promotions
These were part of home internet promotions when I signed up for home internet: - Verizon gift card - Amazon gift card - JBL speaker There is no clue in my account that says that I will get these promotions on Aug 31st 2025. Earlier my account view had a tile to show that I can redeem JBL speaker on 31st August but that…
Why does my network flip back and forth between Las Vegas and Tucson?!
It is so frustrating! Especially between two different time zones! We live in the pacific time zone but receive Arizona time zones SOMETIMES!! Thinking about switching!!
Internet speeds
Oh, VERIZON THROTTLING by any other name.. is still throttling This is a review of VERY LIMITED ultimate "un"-LIMITED plan, so. Let's dive in. "Unlimited" data has actual data limitations and throttling gates put on once you use a certain amount, or hit the threshold, or "gate" in a billing cycle. Your account will be…