Other Account Discussions
Can't link my wireless and my FiOS accounts
I have been unable to access my wireless account online and have had to login as a guest just to pay my bill. Apparently my zip code is wrong somewhere. I can access my FiOS account just fine but I'd like to link both my wireless and FiOS/Internet all into one my Verizon account and possibly pay both bills at once? Also,…
I am the account owner and want to change carriers
We have 3 lines on the family plan and all family members have access to the account. My line is the owner and the other 2 lines are manager roles. Will the other 2 lines on the plan get disconnected if I switch only my line, which has the "owner" role to another carrier? Should I see about switching one of the other lines…
Usage
I checked .y usage today and it let me look at January and March but when I clicked February it says it's not available??
NEED TO TALK TO AGENT & not a ROBOT!
My phone is not working & i cant reach anyone i paidnfor a plan and my phone only can make calls ive called before & somenone said it should be working and its still not working nowni can reach anyone but robots my Myversion account wont work when i type my number in this is ridiculous i been tryna get this phone on with…
Call Logs
How do I get my call logs for 2022?
Closing elderly parent's account
My elderly mother-in-law had a house fire 12/24/24. She has dementia, which has become worse since the fire. She now resides in a memory care unit at a nursing home. She had zero advanced planning in place, so due to the dementia, my husband, I (daughter-in-law) and a granddaughter have become her legal guardians through…
Verizon Refuse to Give Promise Credit
I want to start office saying that verizon has provided me with horrible customer service since I've been a customer and I regret becoming a returning customer because I had this issue over 10 years ago with my home service. If my situation isn't rectified, I plan to leave because I am sick of verizons' customer service. I…
customer service
Verizon has the worst customer service of any company I’ve ever dealt with in my life. I moved four phones to Verizon and home Internet and it has been nothing but a nightmare of the inside switch. None of their offshore customer service knows how to do anything and they constantly screw things up. I was on the phone for…
refund
I PURCHASED SOME EARBUDS FOR $252.00 AND RETURNED THEM..FIRST THEY SAID THEY DIDNT RECEIVE THEM, THEN THEY SAID THE DID RECEIVE THEM AND WOULD REFUND BUT I NEVER RECEIVED A REFUND..WAS ON THE PHONE AND CHATTING WITH VERIZON FOR OVER 6 HRS SINCE FEB ON THIS TOPIC AND IT STILL ISNT RESOLVED..GET A DIFFERENT ANSWER FROM…
Cancelling Verizon Account for Elderly Parent
I need help to close my elderly father's Verizon account. He does not have the information needed to close it the regular way. We have made several phone calls for help. One of the Verizon assistants told me that he had cancelled it only to discover that he really had not. Then we were told that we had to go to the nearest…
Verizon Serramonte Store
The Serramonte Verizon store has been unhelpful unwelcoming and provides false information. When I arrived, I was not greeted but the assistant manager kept greeting walk ins. When I said I have an appointment he did not say hello or welcome but just pointed and said go sit down and wait. After 15 minutes past my…
Data usage on phone
The aggregate reported mobile data usage is more than twice the total when I added up the cumulative daily usage for the first 28 days of my billing cycle. I exported the daily usage and added up the daily amount. I have a 5 GB plan and received a notice that I was almost out of data. The aggregate data reported was 4.2 GB…
Unwanted phone calls
I would like to know if anyone has issues with excessive robo/tele calls? No, I mean really excessive. Upwards of 30 a day. All hours. I block every number that comes in and they call from another number. I don't even answer my phone when it rings. My phone is basically useless to me. Verizons resolution is change my…
Calling support
Getting different injuries. People are not listening to you when you ask questions anyone else getting that? Thought it was just T-Mobile
Great customer service
I want to give kudos to Arielle (Ariel? not sure how to spell her name and she didn't give a last name) for her fantastic customer service. I had problems trading in our phones for an upgrade and wound up talking to at least a half a dozen agents. Ariel was the only one who was able to solve the problems. She was extremely…
Verizon rewards from credit card
Hopefully I can help someone else from my mistake, I called in and was going to use my Verizon rewards dollars from my Verizon visa to pay off my devices and was told purchase the $200 cards for the amount I wanted to pay off then call back in and they would process. Call back in with $1600 in rewards cards and am told…
Astonished By 2 Bills in first 3-Weeks
Wow! OMG, I woke up this morning feeling panicky because I've not seen a bill nor has Verizon hit my Bank Account for the 'auto-payment'. It has only been 3-weeks since I had the 48 hour nightmare of following Capital One's recommendation on the Galaxy S24+ deal from Verizon. So, 3/17/25, I filled out the application and…
6245 in text message instead of sender's name
I've looked at other discussions on here concerning "6245" but don't see what I'm looking for. I have a friend who, for years now, has sent me text messages using his email address. Lately, when he has texted me, instead of his name showing up, I see those numbers. I know it's from him though because of the topic of…
problems completing transfer/change device
I like to switch between my iPhone 15 pro max and my Samsung S25 ultra but it seems like every time I try the switch does not complete and don't have service on either phone. After long periods on the online chat, they end up telling me I have to go to the Verizon store so they can verify my identity and fix my problem. I…
Blatant lies
Verizon wireless is very good at lying, betraying, defrauding, duping customers with false promises. That is exactly that they did to me. First they lied to me that there will be increase in pricing when they duped me to sign up for mobile service. Then few months later comes the price hike. Lie # 1. Then they gave some…
Gift Cards when Porting
Hello. I got a text on 2/19 from Verizon regarding my gift cards from porting over my lines and still haven’t received: “Verizon Msg: Your gift card promotion has been approved. Please allow 4-6 weeks for the card to be received.”
Account issues
As a client with Verizon for 13 years, I recently experienced the worst ever customer services. My account was entirely screwed up because of mistakes repetitively made by the representative from multiple departments and my account was split and I lost all promotions my family plan was entitled for. More than this, the…
Customer Service & Replacement Policy
I requested a replacement for my Galaxy Z Flip 5 due to a crease on the screen. Since my phone was still under a year old, Verizon processed it as a warranty claim instead of using the insurance I’ve been paying for. When the replacement arrived, it was a used phone, not even the same color, and was poorly packed—just…
Over 8 years being a Customer Service Review
Can't find anywhere to leave reviews so using this. I remember over 8 years ago having one quick phone call with one representative setting up my account for a great deal. Recently, after considering the move to T-Mobile because I constantly hear how great their customers service is, I was given a great deal for the price…
calls going straight to voicemail not just me all verizon customers in western upper penninsula having same issue
everyone on verizon in iron county and dickonson county in upper penninsula having calls going straight to voicemail, texting is eratic, notifications are screwed up. I don't know about other counties as I have not spent enough time in them to know. how long is this issue supposed to continue.
outstanding employee at corporate store
I had a team member go above and beyond and I want him to have the proper recognition he deserves. Who do I write to, I already notified management.
Refusing to send Return Labels since NOVEMBER 2024
Dear Verizon Customer Support, I am writing to formally express my frustration and dissatisfaction with the handling of my return for the iPhone 16 Pro, which I purchased during the Black Friday sale in November 2024. Despite multiple attempts to resolve this issue through customer service, I have been met with repeated…
customer service
I have been trying to get a replacement for a broken phone for a business account for over 11 days. This is causing issues with losing money and being able to take care of my business. I have called over four times attempting to get a replacement through my insurance on the phone And they continually screw it up.…
Exceptional Customer Service from Sophia
So, I am not sure this is where I should be leaving reviews for customer service reps, however I could not find anywhere else to do it. First of all, I rarely, if ever leave a review (good or bad) but I feel totally obligated to do so today. Long story short, back in December I transferred my sons cell phone number from…
Formal Complaint: Customer Service and Billing Issues
Dear Verizon Customer Support, I am writing to formally document and escalate an absolutely unacceptable experience I had today while attempting to upgrade my phones, add a new line, and manage my account. What should have been a simple transaction turned into nearly five hours (technically 4 hours and 40 minutes) of…