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calls going straight to voicemail not just me all verizon customers in western upper penninsula having same issue
everyone on verizon in iron county and dickonson county in upper penninsula having calls going straight to voicemail, texting is eratic, notifications are screwed up. I don't know about other counties as I have not spent enough time in them to know. how long is this issue supposed to continue.
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outstanding employee at corporate store
I had a team member go above and beyond and I want him to have the proper recognition he deserves. Who do I write to, I already notified management.
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Refusing to send Return Labels since NOVEMBER 2024
Dear Verizon Customer Support, I am writing to formally express my frustration and dissatisfaction with the handling of my return for the iPhone 16 Pro, which I purchased during the Black Friday sale in November 2024. Despite multiple attempts to resolve this issue through customer service, I have been met with repeated…
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customer service
I have been trying to get a replacement for a broken phone for a business account for over 11 days. This is causing issues with losing money and being able to take care of my business. I have called over four times attempting to get a replacement through my insurance on the phone And they continually screw it up.…
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Exceptional Customer Service from Sophia
So, I am not sure this is where I should be leaving reviews for customer service reps, however I could not find anywhere else to do it. First of all, I rarely, if ever leave a review (good or bad) but I feel totally obligated to do so today. Long story short, back in December I transferred my sons cell phone number from…
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Formal Complaint: Customer Service and Billing Issues
Dear Verizon Customer Support, I am writing to formally document and escalate an absolutely unacceptable experience I had today while attempting to upgrade my phones, add a new line, and manage my account. What should have been a simple transaction turned into nearly five hours (technically 4 hours and 40 minutes) of…
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Service Bulletin
I receive about 30 emails a day from [email address removed per the Verizon Terms of Service]. I never signed up for this service. There is no place in the email to unsubscribe and I have spoken any verizon customer service reps, and nobody seems to know anything about it. Does anyone know how to get these emails to stop.…
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Support
If you are considering switching to verizon be prepared to spend your days on chat or the phone with support explaining your issues over & over because I Assure you that’s what you’ll be doing ! Their soft skills are wonderful , they’ll apologize & promise you they are the right agent for you .. then they’ll disappear &…
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Prepaid Account, unable to get to my account page online or via app
Well. its me again. Is any other prepaid verizon customer having issues getting into their accounts via myverizon app or online? i keep getting an error, cannot complete request at this time error. has been happening since last friday/saturday (march 22). just want to make sure its not just a my account thing. tia!
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Iwatch/assurian
I have Assurian insurance my iwatch black out in other words had the screen of death I spoken to assurian several times and not once was I helped just received a lot of them not receiving any emails which I also send them all correspondence I am extremely dissatisfied has anyone else had this problem
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Verizon sells your info to third party - how to opt out
Just fyi Verizon automatically opts you in to sell your info to third party vendors. Here is how to turn off that feature under your account settings.
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Very frustrated with customer service
Greeting, I've come to a very disappointing resolution after 5 months of being patient with customer service. The agents are always courtious online or on the phone. Which is great in the moment, but its apparent notes are not being taked or the next agent at the time isn't doing their history (even though it take 30-40…
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Customer Service
I'm reading these posts, and I am so discouraged! Like many of the customers I see on this forum also posting about rude employees, I have been a loyal customer for over 18 years and I just had the same experience with RUDE sales clerks who do not care whether a customer stays with Verizon or takes our service, and money,…
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galaxy s22ultra not getting unlocked
I bought my galaxy s22ultra 3years ago and been on Verizon the full time. went to switch carrier after paying off the phone. now it is saying i can't use the phone on another carrier. I contacted customer support 3 days ago. the phone had a fraud lock on it. they said they cleared it and would unlock my phone in 42 hour.…
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2nd party buildings that say verzon
So I go to which at the time I thought was a verizon store , only to learn it was a 3rd party store after getting taking advantage of with the new promotion of a free I- phone! I go in and he charges my credit card 303.96 which he says is taxes, after I take my supposedly free phone home . After 2 days I don't like it. He…
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Verizon Representatives
If you ever speak with a representative in a Verizon store, and they tell you if you switch from an older plan to a newer plan because it will make you eligible for an early upgrade, don't believe them. I have called multiple times, and been told by not only chat support, but over-the-phone reps, that my promotional period…
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HELP - Line Port issues resulting in many issues
I need help for the following issue and I feel helpless as a 10-year customer since I have called and hit a brick wall: Subject: Urgent Complaint Regarding Service Issues and Poor Customer Support Dear Verizon Customer Support, I am writing to formally express my deep frustration and dissatisfaction with the service I have…
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Phone issue
I'm soon to be a ex-verizon customer. When I went to buy my current phone which I do not like. I was told I would get $1,000 for my old phone. That left a little under 900 left to pay. I was told I had two options one to pay it off now or two I could pay the phone over 5 years. I did not have the $900 at the time so I said…
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How to Remove Blacklist on Deceased Relative's Phone
Has anyone dealt with something like this?
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Expensive Phone Number Recovery
Something tells me that Verizon doesn't truly care about their customers. I would seriously like to be enlightened as to how/why we are supposed to rationalize having to spend $2,200 to retrieve just one line. The phone number is linked to a business account for six lines and it is suspended. We literally offered to pay…
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Teacher discount for both home and mobile
I am being told that the teacher discount can only be applied to one service home or mobile but NOT both- Is that true? That doesn't seem right.
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ipconfig /all IPv6 dual stack?
Also: how many times can I activate a new account password before I get locked out? I don't completely trust AutoPay...
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Talk to supervisor
I have been with Verizon for almost 30 years. Customer service has gone way down hill. Went and upgraded, bought 3 new phones. One didn’t charge and got hot to the touch while trying to charge. They had us mail it in, no replacement till the warehouse receives and processes the phone. This can take weeks. Can not purchase…
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Need tips for getting REAL help from customer service.
Does anyone outbthere have suggestions for how i can get in contact with customer service that will actually resolve my concerns? - phone started glitching, took it to the store Feb 16. Agents in store verified it was not damaged. Had be do tech support on-the-phone. They decided it was to be warranty replaced. Was then…
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How do we make Verizon understand?
ve been with Verizon 17 years, 13 of them happily. I'm not sure what happened there 4-6 yrs ago but they have been a different company ever since. I have had to contact them more in the last few years for one issue or another than the first 15 yrs combined. The dbl verification to get into your acct. is absurd. My brother…
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Customer Service Chat Personnel Issue
I have been with Verizon for 14 years and I have never experienced worse customer service as I did today. I was interested in upgrading so I opened a chat with a representative . After chatting back and forth I decided not to upgrade and ended the chat. Within an hour after ending the chat my account was not only…
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Verizon won't accept my phone/email for notifications, and has de-enrolled me from paperless billing twice.
Hello. There is something seriously frustrating with your system regarding my account. I bought Verizon Home Internet service through the little 5G cube. I enrolled in auto-pay and paperless billing. According to your plan, my bill should be $50/month. But I didn't buy cellular phone service through Verizon. Your account…
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I-phone 13 mini are locked Verizon refuses to unlock my phones
I'm dealing with some frustrating red tape. My i-phones are paid off and I've had them for two years, Verizon should be unlocking them without any issues, especially if they’re no longer under contract. It’s possible that Verizon is delaying or making it difficult for me to switch providers, which does seem like it could…
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Personal Data File Download; HTTP Status 500 – Internal Server
For some reason, I keep getting an "HTTP 500 internal server error" message when attempting to download my Verizon Personal Data File to my PC. Now I am locked out for 24 hours because I kept having to request the password when I got the error message. What can I do?
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Account issue and customer support
Bought phone in oct 2024 had nothing but problems none of which anyone can figure out . 5 days two months ago I couldn’t use my phone , two days ago my phone went to sos , now when I log in my device shown isn’t even mine & it says I disconnected my second line march 17 when I didn’t even have a second line . That number…