Apple
Service and customer support
I have had Verizon cell for over 20 years. I purchased a home in a different part of the county in July, and promptly discovered that there is only one bar of service in my neighborhood. I bit the bullet and purchased a cell network extender from Verizon, hoping to amplify the signal enough to be able to use our phones.…
Request to Unlock iPhone 16 Pro Purchased on eBay (Outside U.S.)
Hello, I currently live in Ethiopia. My relative purchased an iPhone 16 Pro on eBay and sent it to me. When I tried to use it, I found that the phone is locked to Verizon, so I cannot use any local SIM cards here. Since I do not have a Verizon mobile number, I am unable to access live chat for support. Could you please…
Return Shipping Label
Hello, I am trying to get a return shipping label for iPhone 17. The return has been initiated but I never received a shipping label. I can’t get any assistance online or via phone call. CS just puts me on hold passing me to different agents getting me nowhere. I also went to a Verizon retail store only for the associate…
Verizon Gift Card Refund
Hi Team, I placed an order on Verizon website on 10/02 and on 10/05 I got an email from Verizon that order is cancelled as I didn't pick up the item. I have used my $200 Verizon gift card and paid remaining balance using my personal credit card. I have received my money to my credit card but the gift card money is not…
Customer service review
Good evening, Today I called the customer service line and was treated horribly. I made it clear what I was calling for and they had me on hold for over a hour about a simple change of date. I have never experienced this with Verizon and it has me in the position of now looking at other carriers to service my family.
Verizon Backorder has just disappeared???
Hello! I'd placed an order on October 1st to upgrade my iphone 13 pro to the new 17 pro. I went ahead and placed an upgrade order, which went through. I received an email with a confirmation & order number. I didn't notice before I ordered that the phone was on backorder, which was definitely no big deal. I don't mind…
Help with purchase order
* Why is Verizon offering me such a lower rate but when I try to check out it goes back up to regular price is it a glitch or how can I get this rate? Anyone know who I can talk to complete promotion, I tried to go in store no help. Also tried customer service and nothing at all.
Simlock
Dear Virgin USA Support Team, I hope this message finds you well. I am reaching out regarding my device unlock request. It has been more than 60 days since I submitted the request, but the device is still locked and I have not received any updates from your side. I kindly ask you to review the status of my request and…
Apple one
So my music is working and so is the Apple TV but the arcade isn’t working. Apple said it’s a version problem but it says it activated. After Apple told me I needed to pay for an active arcade Subscription but Verizon says I don’t need one and why should I have to pay twice for in order to have it work so frustrating
IMEI locked and blacklisted
We bought 2 new OPEN BOX iPhone 16 phones on eBay, and the seller said they were unlocked. The phones were delivered to my friend’s house in the United States. When I was in the United States, the only thing I could do was check if they were working, since my carrier only works in Brazil. When I returned to Brazil and…
Early upgrade after warranty replacement
Hello I’m wanting to upgrade and pre order an iPhone 17. My current phone is paid off 61% so I’m eligible to turn in early BUT I cannot because my device was replaced under warranty via Apple. So it doesn’t allow me to do online because the imei numbers are different. Is there a way to correct this? I don’t wanna have an…
Call center
My parents are elderly and needed a phone replaced that was damaged. They don't have an online account so my Father called Verizon and explained the situation to the person who spoke broken English. That person said that a phone was ordered and would be there in 3 days. No phone arrived so my Father called again and a…
Issues with service coverage
I have been with this company for a couple years and ever since day one this company has been disappointing. Customer service has been disappointing, but II have been with this company for a couple years and ever since day one this company has been disappointing. Customer service has been disappointing, but I finally paid…
Switch to AT&T for Iphone 17 PRO Max or stay Verizon and switch from Iphone to Samsung?
First off this will sound like i am just complaining but i really am trying to get some serious opinions, and i do not want any official Verizon responses. I have been with Verizon for 15 years straight. Last year i tried to upgrade from my 15 pro max to the 16 pro max. After 2 months of back order and frustration dealing…
trouble with port in from mint
I bought a new plan and requested a port in. its been more than 22 hours and the status is still stuck at account confirmed. When will the port in complete? need help with this asap.
spame voicemail answering
In the last couple of days my phone has begun broadcasting (on speakerphone) a generic voicemail answer to spam calls. This is really annoying and I don't know why it started, or if I accidentally did something to make it happen. Normally a spam call goes to voicemail if I don't answer it, or if I click on the voicemail…
Ongoing issue with calls going straight to voicemail
For at least the last year and a half now, I have had an ongoing issue with phone calls going straight to voicemail but the phone never rings or shows a missed call. I have spent more hours than I can count trying to get help from tech support running all the diagnostic tests and it never goes anywhere, I had to create a…
In store pickup stuck in system. Customer Service no help.
I placed an order for a Galaxy Tablet on Monday evening and chose the option for in store pickup. I knew that it wouldn't be ready on Monday as it was close to the store closing when I placed the order. The next day I received no notification that the order was ready. I texted a customer service rep to figure out the…
IPHONE 12Max Pro Unlock
HI There! Good day! I am Pamela from Philippines and I am really in need of assistance. Can somebody help me contact the right person to assist me to unlock my iPhone 12 max pro. I would want to use this with my local sim but it is locked to verizon network. I have sent several email letters to their contact email add but…
Call Filter App Unable to Be Set Up on iPhone iOS
This conversation was closed (link), but I'm having the exact same issue. The "permission" step that requires that the user enables notifications is not able to be completed and so does not allow the user to move forward in setting up the app on an iPhone (in this case, iPhone 16, iOS 18.7.1). Since the app isn't fully set…
Shipping ack
How many time will the online show order ack , shipping soon be seen before shipping actially happens? so far i’ve seen it 3 times over the last 2 weeks on my order.
My Experience with Customer Service
I called Verizon on a Friday evening after dealing with a batter issue for quiete a while, I completed a replacement order. (So I thought) I was advised the replacement fee was waived and given an order number. I waited u til Monday to follow up as I knew it was a weekend. I was told the order didn’t go through and I…
Phone lost/stolen
Dear Verizon, I am writing to express my deep disappointment with the handling of my account and device protection coverage. When I signed my contract, I specifically requested and paid for insurance on both my iPhone 15 and my iPad. Yet your representatives now claim my iPhone 15 is not covered. This is unacceptable and…
iphone 13 mini
The last month my iphone mini 13 has been terrible about dropping calls and service. I have tried everything. Any suggestions would be helpful - this occurs both indoor and outdoor deep in Washington DC. Was fine for as long as I have had - now it is horrible.
Apple Music — duplicate subscription?
Apple Music is warning me that I have two subscriptions, one through Apple, and one through Verizon. How do I ensure that if I delete or cancel the Verizon subscription all of my data remains with my Apple Music through Apple
device Erase After accidentally deleted esim
My Esim Delete After Erase My Device How To Get Again My Esim QR Code
iPhone 16 Pro Max not receiving texts in a group message with Android
I have updated my iphone, changed all my settings in messages to allow MMS, RCS, and allow to send as a text message. I am not receiving messages in group texts that involve an android. I have tested with multiple people with androids/iphones. When I respond/send a message, the recipients are receiving the messages in two…
Sales makes discount
I’m Trying to renew my sales maker discount but i don’t know where to go
iPhone 16 pro not receiving incoming calls
Help! My iPhone 16 pro only receives incoming calls sporadically. I have spent HOURS on the phone with technical support. I have gone through all the troubleshooting multiple times. I went to a Verizon corporate store and that was pointless because all they did was call technical support. They won't give me a new phone…
switch from physical to sim
Hello, I have an old phone (iPhone 6) with a physical SIM card and am looking to transfer to another phone iPhone14 and activate at eSIM.