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Internet issue | packet drop | more than 6 months
What is the escalation path for flagging a long pending internet issue? I've a verizon phone + FIOS service for years and I'm shocked by the poor service over the last year. I've called Verizon multiple times, troubleshoot with different agents but the problem still remains. Issues Inconsistent FIOS connection - I cant…
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Why do I keep losing internet connection?
I upgraded to 2 Gig 16 on 20 Jan 2026 and ever since that day, my internet connection drops multiple times a day for varying lengths of time. I have spent more than 30 hours on the phone with Verizon trying to get it fixed and nothing has been fixed. Now they are starting over again. I have asked to be connected to the…
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Why can't I talk to a Tier 2 or Tier 3 Tech Spt rep when the Tier 1 Tech says that T2 or T3 must fix
My Gigspeed Fios has been intermittent ever since upgrading to 2 Gig 16 days ago. I have spent over 30 hours on the phone with Tier 1 tech support and have had a tech to my home 4 times now to fix the issue. They all say my equipment is fine and that it is something at CO that needs to be fixed like a NG PON2 card. They…
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Trying to watch movies and it buffers
How do stop movies from buffering? I used to connect my Netgear to my modem and I used to put it on 5N or 2N . 5N was the magic port for my roku. Worked fine
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Service from my local Verizon
I scheduled an appointment weeks in advance for last Wednesday 28th January, to switch service from my Verizon Fios in New York City to now Westchester County. On Wednesday, the Verizon tech showed up (at new address) to setup the internet but told me that he could not set it up because the junction box was blocked by ice…
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Outage No internet or TV
My Fios went out at approximately 7:30pm on 1/31/26. It's still out at 3:13am on 2/1)26. There is no TV or Internet. Is there an outage in the area, or is this confined to my service?
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Terms of contract not met
Here I go again having to use this forum to complain. I am again being charged an additional $12.00 a month for an extender that was part of the perks offered for signing in July 2025. I have already complained when the extender was sent to the wrong address and Verizon failed to follow up with UPS to retrieve it. They…
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Switching plans
Hello! I am currently on FIOS home internet 500 mps, but I want to switch down to the 300 plan. Do I need to get a new router for this or will it switch over automatically?
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High Latency issues
I work at school. We have 2 ISP Comcast primary and Verizon secondary connection. We have it setup that throughput is being used equally by both ISP. While Comcast never has any issues but Verizon when being used goes thru alot of high latency issues. We talked to Verizon before and they advised do basic things like reboot…
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Any way to request fiber install on street?
Hi, I currently have Fios service and we're buying a house down about a mile down the road. Fiber is available all on the streets surrounding where we are moving but not the street we're moving to. Is there any way to get Fios set up for our street?
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My experience with this ISP
I’m just about to give up and go back to Xfinity. I had Fios installed a few weeks ago. Ever since then the network just stops working randomly. I’ve tried all the resets, router, ONT, factory reset etc. I spoke to a phone tech (which took FOREVER) just to get, did the whole video call doing all the steps I already did…
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FIOS Package Plan Issues
On September 24, 2025, I wrote my first complaint in this forum regarding not receiving rewards promised when we signed the contract for the Verizon Fios. Part of my frustration at the time was the fact that it is virtually impossible to speak to an agent and when you finally wait for almost an hour and get to one, they…
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Is uploading proof of residency mandatory for a new FIOS Internet account?
Hi, I have created a new account and picked 1 GIG Internet Plan. An installation appointment will be next Monday. Do I need to upload the proof of residency to have my Internet active and ready to use next Monday? I tried all ways including phone calls and chatting with agents but no one was able to help me out because the…
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disable remote management from verizon.com
I disabled remote management from router setting (mynetworksettings.com), however, when I login to verizon.com, I can still do remote management on the web site. Is there a way to disable this? I want to completely disable any kinds of in bound connection. If no, I will have to buy my own router, and use it. Thanks.
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IPv6 service not being provided
I am having trouble getting to some websites because I am not getting IPv6 service. It is NOT a router issue, as I have connected my client computer directly to the ethernet cable coming from the Verizon ONT> get an IPv4 connection but no IPv6. Results from IPv6 test website confirm that I am not getting IPv6 service. It's…
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How do I check availability of High speed internet(DSL) service.
How do I check the availability of DSL service in my area I can't find it on the website. DSL should be available in my area due to FiOS and 5g/LTE home internet not be here but the houses have Verizon landline.
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Packet loss when playing World of Warcraft
Last few days when playing the online game World of Warcraft I've been experiencing high latency within the game. Everything else that I access via the internet has no issues. Another person I know has FIOS and is experiencing the same issue and we are in similar geographical locations. Eastern PA is the area. Any help…
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Sloppy outage communication in DC
FiOS communication on the current outage extends beyond unprofessional. Almost 2 days in and there's no consistent communication on outage scope, and it varies between vzw communication vector. 1 site says potentially a problem, another says no problem...and they keep varying between the 2. And that's not even getting at…
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Can I sign up for high speed internet(DSL) if it was available to me before and FiOS in not available?
FiOS is not available where I am but previously had Verizon landline and high speed internet. Can I sign up for high speed(DSL) I would be fine if I also have to get a landline for it. There are no other providers where I am.
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Can’t block websites and internet
I can’t block websites and internet access at the same time. If I block sites then I can’t block internet access and vice versa. My router model # is: fios-g110. Using OpenDNS to block sites is not an option since they can still be accessed with a VPN. I’ve tried programs that block sites and require a master key to…
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900+ download upload to 25/50 at nighttime. EVERY NIGHT!
Never had a problem except the last few months, maybe longer. I play online games at night, go from 900+ download/upload to getting lagged out of a server and then switches to 25/50 download upload for like 3 hours at night time. Makes no sense. My wifi usually goes around 500+. I try to run speedtest on my mobile phone…
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Verizon router C1000a keeps randomly resetting.
My Verizon provided CR1000a router keeps randomly resetting throughout the day. I've spoken with online tech support, manually reset and rebooted both modem and router, have done an ONT reset on the modem with no results. Finally a technician came out and replaced the router itself but the problem keeps happening.…
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Slow internet speeds in the evening
I have 1g internet for many years now without a problem . Wifi speeds are usually 450mbps or above. 3 nights ago my speeds began to crawl down 12mbps. This began around 8pm and then resolved around 11:30pm. This has occurred the past 3 nights at around 8pm. I called support (in India) and did the usual unplugging and…
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Extender Not Working -- Technician trying to charge $160
When I signed up for Fios they offered us a free wifi extender which was part of the reason why we switched from Spectrum. They ensured me that it connects wirelessly and we could self-activate. Now that it doesn't work the're trying to charge us 60$ for an activation fee and an additionall 99$ for the technician to come…
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Will upgrading speed affect pending rewards?
We started service in September, so the sign up rewards are pending until Nov. 25. If I upgrade our plan to 2Gb, will that affect the rewards? Or should I wait until after Nov 25 to make any changes?
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CR1000B router Kernal warnings LOTs of [pkt_illegal] errors. VPN speeds tanked.
Hello! So for some reason my previous post / account locked me out, had to sign into my verizon account and make a new community account so reposting for visibility. So I just upgraded finally to 2.5gbps fiber (yay) I previously had the old black router (GS1100 I think) with my old gig fiber. Had zero issues. Less than a…
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Fios in my community - expansion
How can I open a Fast Ticket or request Fios be brought into our community? The fiber line is on the main road less than 100ft from our entrance of 20 homes in a gated community. It’s likely that everyone would change providers over our current provider and some even have gone with starlink because our current provider is…
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Fios new build in PA, home address not recognized, direct neighor is
Per the subject, I'm constructing a new home on a lot in New Hope, PA 18938. My parcel was split off of my neighbors parcel, but up until recently, had an example address in the form of: 1234 Road Ln, Lot #2 and my neighbor was simply: 1234 Road Ln. As of a few months ago, the Township assigned my actual address in…
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Severe packet loss at ash-b2-link.ip.twelve99.net. Ashburn looping to DC and back. Please reroute for efficiency and drop that node/server
1. Catastrophic Packet Loss (40.8%) The most critical issue is the 40.8% packet loss occurring at Hop 5 (80.239.135.178), which belongs to the twelve99.net network (also known as Arelion). * Impact: For real-time applications, anything over 2% packet loss causes noticeable LAG. A 40.8% loss means 4 out of every 10 packets…
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alter.net -> as3491.net peering issue, packet loss
Hello, I'm experiencing intermittent packet loss sessions that last about 1-2min each between alter.net and as3491.net, about once or twice every hour. This has been happening for weeks. I searched the forum and have seen other people report exactly the same issue:…