General Products & Services
Graffiti on Verizon boxes
There is graffiti on Verizon boxes in our community. On behalf of the Homeowners association I am asking for Verizon's assistance in removal of the graffiti or approval to add community approved art to the Verizon boxes. Thanks for your assistance.
Overhead line relocation
Site Address - We have a light pole located at *****, Detroit, Michigan which needs to be relocated. Public Lighting Authority had indicated you currently have lines on this pole which will need to be relocated Who can i contact? The 800 number is not effective
Damage caused by Verizon installer
Hi, Verizon, I'm writing because damage was caused to our apartment building by the Verizon installer who came to do preliminary work before the Fios line arrives at our building. He drilled through the concrete lintel over the doorway to the building, which may compromise the structural integrity of that lintel and wall.…
Damaged Verizon Utility Box
I would like to report a damaged verizon utility box on a commercial property I manage. I have been trying to report this via Verizon support by phone but I'm put on hold for over an hour, and none of the representatives know what I'm talking about.
trees on phone lines
There are 2 trees on the phone lines on our road. The phone line is sagging and larger vehicles could hit the low line/tree. I have verified with the local electric and broadband providers and these are Verizon phone lines. I saw other questions about this issue but no way to report it directly.
Connection and Hotspot Speeds
I am ready to leave Verizon for another carrier. I have been a customer for over 4 years and in the last 3 I have experienced consistently worsening connection and speeds. I have upgraded my phone to the S23+. I have the highest Unlimited plan. It was my understanding that hotspot speeds only decrease after using up your…
Aggressive door to door sales
This past month, I have had Verizon contracted weirdo salespeople knocking numerous times, multiple times a day, weekdays and weekends and it needs to stop. I am not interested in Fios, if I was I would hop online and arrange it, not sign up by letting some shady looking, overly aggressive door knocker into my house. It is…
Property damage, lawn
A Verizon truck drove over my lawn while accessing my neighbor’s driveway resulting in about 10 foot long ,6 inch deep ruts. Is there anything to be son to help repair the damage?
Utility Contact
Good afternoon. I am looking for a contact to help me find maps of Verizon utilities. I was notified of utilities present when I placed a one call, and am looking for maps of your facilities in the area. I can provide specifics once connected to someone at Verizon. Thanks, Mike
Fiber not buried after 3 months
Install was in December and now it’s March with fiber still above ground. Tried to open a ticket previously and got no response or resolution. If I have to call it will be to permanently cancel service.
Abandoned GTE Pedestal
I have an abandoned GTE pedestal in the backyard. The metal casing has completely fallen off and all that remains is exposed wires! I have no idea if this is still active or not, but it has become a serious hazard. I am worried about a potential fire, and also have a toddler that has noticed the wires and tried to go for…
vericon wire damaged the bumper of a car
I need to know who to contact to file a claim for damage to a car that ran over a Verizon wire which caused damage to their bumper
there is a damaged verizon utility box on my property
Who do I need to contact to have a utility box repaired on my property? It has been broken for some time and I'm unsure of who to contact to have it replaced or repaired. It is wide open and exposed to the elements. We have tried taping it together on multiple occasions but it does not stay for long. It is in my front yard…
Damage to Sewage line due to underground Verizon Cabling
Dear Verizon Service Team, This is an endeavor to reach out to the concerned team that would help with some quick actions on settling the expenses incurred on account of a Verizon undergound cable drilling right through our sewage line in our front lawn. We have been sent from pillar to post across different call numbers…
LOW HANGING VERIZON WIRES
RECENTLY TREES WERE TRIMMED AND THE VERIZON WIRES ARE HANGING EXTREMLY LOW THAT TRUCKS HAVE BEEN HITTING THEM. SAID WIRES ARE POLE TO POLE AT 561 STEUBEN STREET AND 555 STEUBEN ST STATEN ISLAND NY. JOSEPH *** *** *** [edited for privacy]
Fiber optic cable down
A car hit a pole with a verizon MCI fiber optic cable attached to it. Pole was removed. This was the only wire on this pole. Address of incident *** Village Rd Dearborn MI 48124 . I have tried repeatedly with people and virtual assistant to report this. Verizon needs to make this easier. It is right at the driveway that is…
Sunken Manhole
Its amazing how difficult Verizon has made it to share messages about infrastructure issues. There is a sunken Manhole in my neighborhood that is becoming a safety issue. How do I get this reported properly AND get a response from a human?
Phones lines removed from house to pole
We have unused phones lines running from our house to the telephone pole that need removed.
Remove Disconnected Overhead Cable from pole scheduled to be removed
Who do I contact at Verizon to have them remove an overhead cable line on a power pole that is slated to be removed by Dominion Energy. Dominion is installing lines underground and the power pole removed however they need Verizon to remove their OH cable prior to remove. The Verizon line is old, not connected to any…
Utility Pole
I have a Verizon utility pole with id number 255804 526 that is blocking the entrance to my business. I need it removed to be ADA approved. Who do I contact about having it removed? There are no cables connected to it and I have been told it's a dead pole. IT MUST BE REMOVED ASAP
Fiber hand hold relocation?
Good day. We are being required to construct a turn lane on a public road. There is a fiber line and associated hand hold box in the easement which we need to build. When 811 marked the lines, they marked with MCI flags. The number on the flags is either not monitored or no one returns calls. Is there anyone who can point…
Old GTE box
Hello, i have an old green GTE phone box on my lawn that i would like removed. Can you remove it please? Thank you.
Will Serve Letter
I need help to obtain a Will Serve Letter for a Subdivision in Saratoga, California
Pole leaning
A Verizon pole is leaning which is causing the Xfinity cable lines to droop very low. Xfinity will not touch the lines until the pole is straightened. Who do I contact to take care of this matter.
New set top boxes return or not ?
Hello, Why am I getting a notice with the new statement that says to take action to return the old equipment to avoid charges of up to 375 per unit ? Why can't I get a straight answer for this ? it seems to change depending of who you ask like not everyone knows what the real answer is First I was told I must return them…
Low Hanging Wire Claim
How do I go about filing a claim for a policyholder who's vehicle was damaged due to a low hanging Verizon wire?
Telephone pole
Wondering if you own telephone poles in Greenwood Warwick?! Because there is a pole on Chapmans Ave that is a hazard from the person living in the house. They have added rusted items up the pole and around the base of the pole. You can’t see the number on it if it has one. It’s definitely a hazard for the person that lives…
Fiber Line interference
I am a developer in Mississippi. We are developing a subdivision at the intersection of HWY 301 & HWY 302 in Horn Lake MS 38637. We have an interference with the Main Fiber Line along HWY 301 North and needs to be lowered. Please contact me at [email address removed per the Verizon Terms of Service] or ***** as soon as…
Will Serve Letter POC
Who is the point of contact and what documentation do I need in order to obtain a Will Serve Letter stating that Verizon will install services at a site that is currently under construction in Chesapeake, Virginia?
Damaged Sewer Line
I have had to pay a substantial amount of money to a contractor to excavate and repair my sewer line. The line was destroyed when Fios was installed across my property. We also had substantial water damage in the house because of the backed up sewer pipe. Verizon never asked for permission to install the fiber through my…