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Signed up the other day and cannot activate/download eSIM
What a fiasco! I got convinced to re-sign with Verizon Wireless after happily using T-Mobile for 5-years after leaving VZ the last time. The entire process has been nothing but a nightmare!! First, I am bringing over 5 (FIVE) lines, 2-new phones and 3-existing phones (BYOD). I'm awaiting delivery of the 2 new phones but…
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What exactly is an equipment purchase charge?
GM!! Was able to finally get my cellphone bill reduced from $387 monthly to $225 monthly but attempted to add an iPad toy account today and was told my next bill would be $420 due to a $35 activation fee and an additional fee for $34.50 for equipment charge… which is weird because I’m doing monthly installments of $17.42.…
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BYOD discounts issue
I have over 30 lines and my BYOD discounts fell off after a few months. I don't like Verizon. Impossible to get someone from corporate to assist
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How to claim or use $200 Verizon gift cards?
they offer a $200 gift card per each line that i switch from Tmobible, now 2 months later i stiill complain, calling, spending hours in the phone trying to get it, this is so annoying , i could back in the time i never had swith to Verizon.
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Pert in Rebate 200$
How to get the $200 Port in rebate? I want Verizon to publicly explain this. I apparently got a $200 rebase for porting in my number. I did not want to port in my number because I still have payment on my old phone and it is costing me 20$ for the phone and the basic plan. So for me it does not make any sense to pay my…
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Still No Gift Cards from Blackhawk – Issues Should Be Addressed
Dear Verizon Customer Support, I redeemed two promotional gift cards—$200 and $350—through Verizon/Blackhawk in August 2025. It’s now October, and I have yet to receive either one. Despite multiple escalations, the only update I’ve received is that NO email was sent and I should expect one “within two business days.” That…
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New Service Gift Card
Hello, I recently signed up for a new service with four lines, and part of the promotion included a $150 gift card that could be used toward Verizon purchases or paying my bill. I’ve checked my My Verizon account but haven’t been able to find any details about the gift card. Could you please let me know how I can access…
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My BYOD device has been locked by Verizon
I brought my device to use with my employer’s cell phone plan. With most carriers is as simple as switching out SIM cards. Apparently not the case with Verizon. Trying to give the phone to my daughter to use with AT&T. After a hard reset, and changing the SIM card. I get message to contact Verizon.
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Can't find $200 Rebate
I am trying to find out how to redeem my $200 gift card from my most recent purchase. I did not get a redemption code, and the link on the receipt that says, "Redeem by Oct 12, 2024 at m.vzw.com/rebatenotification" shows "You don't have any notifications at this moment." I'd like to find a solution to this, as it has been…
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Bootloader locked on a FACTORY UNLOCKED Device
Bootloader locked on a FACTORY UNLOCKED Device which I didn't even purchase from Verizon! I purchased it from Walmart and got service THROUGH Verizon. Can somebody please tell me why my bootloader is locked down by Verizon #WinTF#Verizon
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Sunday nfl ticket 2025
I still have not received an email to redeem the Sunday ticket and football is starting!
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$300 promotional wireless rebate credit
Hello, I need help. when I was switching from Att to Verizon. I had an offer for a wireless credit of $300 per line moved to Verizon. I did submit the rebate. however, the next month when trying to to process the bill payment, it was declined due to fraudulent activities because att had charged me my last bill before…
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Bring your phone and add a line at no cost
Received a Text to add a line for no cost on 6/20/2025 & 6/30/2025 if I bring my own phone. Just to pay taxes and fees of $8 a month and waiving the $35 activation fee. What a nightmare trying to apply this offer to my account. First I was told I needed to speak to a supervisor to apply this offer. Then to call back since…
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Did not receive rebate gift cards
Hello Verizon Community, Hope everyone is doing well. We are writing this online with deep concern and worry regarding the non-receipt of the multiple gift cards promised to us when we switched to Verizon in 2022. When we switched 4 lines to Verizon, we were notified that we were eligible for 2 rebates. Rebate 1: $200 per…
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Still NO gift cards for paying off my phones promotion
I this has been going on since early February. Then in May they said they found the problem and to wait another 4-6 weeks. It’s now been over 6 weeks. 5 months in total. the phones to be paid off have now been reported on my credit report and Verizon is doing nothing. I have no idea how to hold them accountable.
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Approx cost
Why do they want me to buy a phone or list my phone just to get an add another new line price ? Just average. Is it $25, $55??? Use my own galaxy phone
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switching carriers
hello, i am on my parents phone plan through a different carrier but am paying them every month for my phone. When my phone is paid off, can i switch to another carrier and keep my phone even though I am not an account holder for my phone/plan? I pay for the phone but it is not in my name, do i need to have my parents give…
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BYOD Credit only applied to one line instead of two
Hi Verizon team, I’m a new customer and I just opened a multi-line account with two Bring Your Own Device lines. Both phones are eligible and were activated with new Unlimited Welcome plans. On my first bill, I can see the $10 BYOD monthly credit applied to one line only (*7498), with the note “Credit 1 of 36 (-$350.00…
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Verizon after spending hours on the phone denies my offer as Promised
Nice work Verizon - after spending hours on the phone and having my existing Iphone bringi the Esim activation - Verizon is now denying the offer on my account...What a bunch of unprofessional staff - UNACCEPTABLE!
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How to Redeem $300 Promotional Gift Card
When I signed up on Dec 1st, I was also eligible for the $300 e-gift card that was available when switching to Verizon. It said in the details that I would receive an email with more information in the next 8 days, but NEVER received any email about it. how do I get access to this email and how do I redeem the promotion…
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Prepaid Visa Useless without PIN
I have received an $800 prepaid VISA as a consequence of the POYP deal and it's getting ridiculous. That I have to receive a gift card is ludicrous. But that I can't even use the thing because it doesn't have a PIN associated is awful. Verizon is absolutely working overtime to NOT honor their deals. I've jumped through…
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Verizon $200 gift card for switching over
HI. I recently switched from Tmobile and was offered a $200 gift card. I cannot find any communication about how to get the gift card. The only things I have found from other posts are links that ask for a code. I did not receive a code. When I try to chat with someone, I get stuck in the virtual assistant loop. I am 100%…
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Verizon Didnt Provide PIN for Pre-paid debit card
I have called multiple times without any response from Verizon on how to obtain my PIN number for the $800 virtual debit card the sent me after switching to Verizon. I followed all of the steps that were in the email to activate the card, there was no instruction on how to create a PIN number. Verizon makes you jump…
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Verizon will not connect me to a supervisor
I am at a loss of what to do I switched to Verizon in October. Right before I switched we got the iPhone 16 through our carrier. We moved and had limited service so I called Verizon. I had 2 options, either return the phones I had just bought (it had been less than a week) and get them through Verizon to get the phone…
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$200 gift card not honored per line.
I was offered a $200 gift card per each line when I switched from T-mobile by doing this online. I am a new verizon customer since 2/20/25. From my understanding, you have 30 to 60 days to claim these rebates. I called Verizon several times to be able to get these gift cards. I was told to wait 30 to 60 days and they will…
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Not Receiving Promotional Credits as Promised
I moved over from AT&T to Verizon a few months (four of my own devices moved over from my AT&T). For some reason Verizon only gave "Bring your own Device" credits to two(2) of my four (4) owned phones that I brought over from AT&T. I have called the Verizon Billing Customer service several times, and spent several hours on…
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How to claim the $200 Verizon gift cards
How to claim the $200 Verizon gift cards? i just switch 5 line from cricket to verizon . thanks
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How to redeem $300 gift card promo for new line added
I did not receive any email information regarding how to redemption for $300 gift card that was offered to me for purchasing a new phone and adding a new line, please let me know because that’s one of the reasons why I chose Verizon otherwise I would stay on T-Mobile
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Been waiting since February 8th for my e-gift cards for switching over.
I transferred over 5 lines and was promised up to $800 per line to pay-off old phones. The total being around $2300 for 4 phones because one was already paid off. I have been dealing with customer service for months and countless wasted hours on hold with continuous excuses. Anyone else have this where maybe I get a lawyer…
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Promotional gift card
I recently added a phone to my plan through Verizon and said I would get a $200 gift card. Haven’t seen it or been able to redeem it, please help