Order & Tracking
Empty phone box delivered
Hi. Received FedEx box. Open to find the iPhone 16 pro box inside was empty. Called Verizon who denied responsibility as they weighed the box when it left the warehouse. Agent said to file a claim with FedEx. FedEx has denied the claim saying the following “Our shipping contract is with the shipper of the package. The…
In store pickup
I ordered online in store pick up almost 3 days ago. And it’s still “processing” when I call they said I have to wait for the pick up email but any other time I’ve used this it’s been here same day
My Refund Experience
Let’s start by saying worst mistake I have made switching to Verizon! I am a brand new customer I brought 5 lines over and let me tell you I have had the absolute worst experience ever dealing with Verizon in the short three weeks then I have ever had with straight talk in the last 10 years I ordered five lines with five…
Phone Order Issues
Hi, I need this escalated to a manager in Order Management or Customer Retention. I preordered the iPhone 17 on October 1 and paid $84 upfront. I signed all the required terms and received confirmation of payment. My order was later flagged as “on hold” even though everything was already completed correctly. After calling…
No Shipping Label Received
It has been almost two months now, i have contacted customer service about 20 times now and submitted 5 tickets, and every agent i talk to start promising i will receive my shipping label within two days, and last agent told me he is sending me an email and that " the server is slow." of course I never receive that email…
Ordered weeks ago still no phone
AGAIN I am posting on here. I ordered an iPhone. I was sent someone else’s order. I sent it back. It’s been over 3 weeks and I still DO NOT HAVE MY ORDER. I have been so patient and understanding but I don’t know what else to do I have lost all patience and I feel like I’m going crazy. I paid for a phone and no one can…
Shipment number doesnt exist
I have been having issues with my Verizon home internet. Twice I have toldthat my order was set to be shipped. The first time was from October 7th to October 17th before I had to call. The second time it I gotten a verbal confirmation it was sent. Today I checked and the Order Number doesnt exist. If something doesnt get…
UPS Shipping Change Issues
I got a notification my new iPhone would arrive today so I made sure I'd be able to be home to sign for the phone. Unfortunately UPS doesn't give any time windows so of course the delivery was attempted in the short window I was showering. I figured it wasn't a huge deal and I could just use the delivery slip to have the…
Out $245 AND STILL NO PHONE
I ordered a new phone and added a line on Oct 4th. It was being sent to wrong address so it was cancelled and I ordered another. I have paid $245 and still no phone. I have been on the phone for hours over SEVERAL DAYS and no one can tell me what is going on. I have been a customer for many years. Verizon can’t even tell…
Why am I getting the runaround when trying to cancel an order?!
I ordered a phone and paid for expedited shipping. The day that it was supposed to get here it hadn’t even shipped. I contacted customer support and they said they could change it so that I could pick it up in the store that night. But then also told me it would take three hours but the store would close in one hour. So…
Customer Service Experience
I have been dealing with Verizon for almost a month, and days on the phone with them. Ordered the 16 and it was shipped to an old address, not the store. Then we were told our phones were in, and only one was and the other they were having problems setting up. When we came back the next time, they had one phone which they…
iPhone 17 Pro Order Incorrectly Marked As “Fraud”
I have been trying to order the new iPhone promax since October 3. This order had to be cancelled due to an “unfixable” payment processing error after my transaction was placed on hold 14 days after my order. When my card went to be charged, the transaction was incorrectly marked for possible fraud—Verizon says by the…
Order not shipped
Customer support experience did not meet my expectations! I ordered a new phone on the 26 with next day shipping and my order has still not shipped! I talked to multiple agents to no avail!! I need my phone since my old one is broken. Verizon can't cancel my order and can't tell me why it's delayed or when it would be…
Wrong order, poor customer service
My phone hasn’t been working unless plugged into a charger for about a month now. I ordered a new one through Verizon. It came within a couple days, I waited around all day to sign for it, open it up and it’s entirely someone else’s order. Meant for someone in Oregon- I’m in Ohio. This was on Wednesday October 1st. When I…
Trade In Experience
Where to begin… June… yes that’s 4 months ago and counting. I had put in to have 2 of our iPhones upgraded with the promo at the time. The promo was $1,000 per phone to trade in on existing lines. I went through the online portal to trade in both phones to iphone 16. The old phones were dropped off at the local Verizon…
URGENT – Refund for Cancelled Order – No Response
October 6, 2025 Verizon Customer Service One Verizon Way Basking Ridge, NJ 07920 Re: Refund for Canceled Order #124***** – Identity Verification Hold Dear Verizon Customer Service Team, On September 14, 2025, Verizon placed an order on my behalf for a new iPhone 16 line (phone 386-365-####), charging me $54.75 in taxes.…
Upgrading an Iphone: Nightmare
How hard is it upgrade an IPhone? I kept receiving multiple promos that if you upgrade to new device we will pay off your balance. I went in person to a store location which had the device I needed in stock, they told the wait is around 20 mins, I was happy so wait. 1 hour later and still waiting my app said I was next in…
Preordered 9/12, supposed to ship/deliver 9/19, STILL has not shipped
On the morning of 9/12 I made 2 separate orders: 1 iPhone 17 pro max for myself to ship to my house, and 3 phones (2 iPhone Airs and 1 iPhone Pro) to ship to my parents' and brother's house. I got my iPhone 17 Pro Max on time on launch day 9/19 and it was perfect. However, the 2nd order STILL has not shipped. I have had…
Error notification Maximum attempts tried for Order Status
It has been a nightmare trying to open an account as a new customer. Was finally able to and ordered my phone, however I'm not running into this error message when I have tried to make sure everything went through. I only checked twice before it cut me off. How am I supposed to check my order and the status of my phone…
Store Pickup Won't Give Me My Phone
I'm stuck. I ordered 3 new upgrade phones (paid in full, not payment plan) on the website for in-store pickup. I get an e-mail an hour or so later saying they only have one in-stock, do I want to have the other two shipped? I confirm to ship them. They now create two new orders, one for the in-store pickup and 2 to be…
Still no phones
I signed up for new service on 9/17/25. The phones were to arrive on 9/19/25. It's now 9/26/25 and still no phone. No tracking number or anything. Called twice and all they can do is issue tickets which do nothing. No one can give me an idea of when my phone will arrive. Meanwhile, my son has shipping updates from his 17…
Two weeks, no watches, no updates. Long-time customer beyond frustrated.
I have been a Verizon customer for 4+ years and this has been the worst experience I’ve had with any order. I traded in two iPhone 13 Pros for two iPhone 17 Pros and, during the same order, added two Apple Watch Series 11. I was told the watches would ship before the iPhones (iPhones were back-ordered; watches in stock). A…
Replacement Fail
I called Verizon on a Friday evening after dealing with a batter issue for quiete a while, I completed a replacement order. (So I thought) I was advised the replacement fee was waived and given an order number. I waited u til Monday to follow up as I knew it was a weekend. I was told the order didn’t go through and I…
In store pickup cancelled by Verizon, now I can't upgrade phone
I've researched and found this is a common issue going on for years now. Did an upgrade last week for the Iphone 17 PRO, selected in store pickup and also a device trade-in. After the order, received email 3 hours later that the order was cancelled. I assume it was due to the phone not being available any longer at the…
Verizon Shipping Restrictions and UPS Lack of Options Causing Delivery Problems
23 Sep 2025 - I ordered a new S25 Ultra to upgrade wife's phone. 1st ISSUE: Not available for pickup within 50 miles so have to ship. $9.99 two day shipping OK. No problems receiving tracking updates from Verizon and UPS. 24 Sep - UPS notification that delivery scheduled for 25 Sep, 1500-1700. Only UPS option is to select…
iPhone 16 delivery date
Is there anyone that has tracking info for an estimated delivery date of September 20, 2024? I have a phone and watch on a single order with those delivery dates, but no tracking info and order only shows placed.
Add a line blocked due to Pending Order
Seems like there's been issues with pending orders for many Verizon Wirelss customers, and I'm adding my name that list. I pre-ordered the new Apple Watch 11 and iPhone 17 Pro, with a number transfer form T-Mobile, last week. The Watch was delivered last Friday, 9/19, and the phone was set to be delivered on 10/03. On…
New Customer Approved
I am a new customer. I Ordered the new iPhone 17 pro max. The order was submitted and I got.an email saying my order was on hold.and I needed to submit documents. I did and the next day I called to see if my documents went through. The lady said yes, your documents are here and I just approved your order. I got an email…
Fix your website
Hello. I don't know if the people who actually need to hear this will ever see this, but VERIZON PLEASE FIX YOUR WEBSITE. I am trying to browse around for a new phone, and every time, I get this error. I've tried on a different web browser and still get the same error. I don't understand why this is even an issue in 2025.…
Verizon Gift Card Refund
Hello, I purchased an online bundle, which included an iPad Keyboard with an Apple Pencil on 9/17. I used a $200 Verizon gift card and paid the remaining balance with a credit card. I received an email this morning stating that the order was canceled with no other explanation. I contacted customer service to replace the…