Mobile Deals
free phone isn't "free"
I added a new phone for my daughter in 2074. It was an offer at the time. The agent at the local office said it was free and just would be paying line use on my plan. Why do I keep seeing a "payoff" amount?
Early upgrade
I have been a Verizon customer for 13 years... in the past I have been able to upgrade to newer phone before paying current device off in full. I currently have the Galaxy zfold 5 & it is 55% paid off & really want the new Galaxy Zfold 7 but app is saying I have to pay current device off in full before I can upgrade. Is…
Free Samsung TV
Hi, is there anyone that received their free Samsung TV promotional offer? The 3 store associates confirmed us about it. Its 75 inch tv. And we called few times and an agent also confirmed about it. Now we called again because it's more than 30 days and still no email or code to redeem it. After long multiple calls, now…
Extra phone number
I recently received 5 iPhone 17 pro phones from a Verizon store . I ended up with 6 numbers. This 6th number is labeled BYOD. On my account, I have this number associated with an iPhone 12. However, I do not have a 6th phone!! Should I have been given a 6th iPhone?
Adding a 4th line
Is there a discount for 4 lines? Like Google said 4 lines for $30 each line.
Unable to claim an upgrade offer
I have 2 lines with an offer that says “Let us pay off your phone. We'll pay off your current phone and give you a new phone on us, when you upgrade.” and in details it reads “New Device payment purchase w/ upgrade smartphone line on any plan req'd. Device purchase on 36 month device payment; 0% APR. Can be combined with…
I was told I would receive $800 per line for switching.
I was called by a Verizon rep and encouraged to switch from ATT. I did based on the promotion that they would pay off my devices at ATT. I was provided an email address to send my ATT bill and promised I would be email a visa gift card for the amount owed. Now my ATT bill is due and every time I call Verizon customer…
Verizon Pay off Your Phone Promotion
So i saw where verizon was offering to pay off your old phone if you qualified for their terms. I reached out to them and the Online sales agent stated that they would pay off both of my lines. so i agreed to switch. i uploaded my bill a she confirmed the amounts. within just a few days i got the new phones, had my lines…
UPS EMPLOYEE DISCOUNT
Does verizon still give discounts on mobile emplyees who work for United Parcel Service?
Backorder
Has a backorder taken over 2 months! 😩😤 I ordered a Sage iPhone on 12/6/2025 with a free iPad but i am paying for the monthly installment so its not free. 📱💻 I received the iPad but not the phone. 📦 Keeps showing backordered but have not received a tracking number. ❓ Any advice or any help with this? 🙏
Outstanding $183.39 credit
I am writing to formally escalate an unresolved billing issue related to a promotional offer made to me when I transferred my line to Verizon on November 27, 2025. At the time of switching my wife’s line from Xfinity to Verizon, I was offered a promotion that included: An upgrade to an iPhone 17 Pro at no cost and no…
Offers not redeeming
I have an offer for payoff and free upgrade. I've been waiting almost 3 weeks for help because it won't let me redeem it and now support says it's not available despite it still showing in my offers. I've been on chat for 3 hours today alone and still cant get this resolved.
Wheres my gift card?
Jan 21 i redeemed my gift card and it said to allow 24-48 hours to receive email. Guess what ….I never did. I've never seen a company so bad with gift card redemption like Verizon.
$200 Visa gift card
I spoke with several support agents back in October regarding the $200 visa gift card that was advertised for new customers when I signed up and purchased a new iPhone in September. The first submission was never approved (no reason provided) and my second attempt was also never approved. The last agent I spoke with…
Are independent Verizon stores legit?
seeing better deals with the independent Verizon store. Why is that?
$300 E gift card
I purchased 2 iPhone 16 Pro Maxs on 12/20/2025 my email I received after placing my order said I was eligible for the $300 E gift. I have tried going to the link provided on my receipt m.vzw.com/rebatenotification and it just takes me to my account activity. There’s nothing under notifications about my gift card. What…
Experience After Switching to Verizon from AT&T
I was a loyal AT&T customer for over 30 years before switching to Verizon. In less than one month, this experience has been an absolute nightmare, and I deeply regret bringing my entire family plan over. I was persuaded to switch based on a promotion that included brand-new iPhone 17s and an Apple Watch for changing…
$300 Verizon Gift Card
I order 4 iPhones on 12/9/2025 as new customer after switching from AT&T that I have been using for many years. I was told by the agent thru Chat that I can claim the $300 Verizon Gift Card for my phones after. I submitted the claims after the phone action. A month later, I am still seeing the notice at my account that "We…
Promo - resolve
Today was a rough day. I had bickering encounters with three representatives this morning, who claimed we weren't qualified to discuss my issues. However, Verizon took action, and Kaye was able to resolve everything for us. While I cannot fully recommend the company based on the initial experience, we will certainly be…
Phone Payoff Promotion
Hi, I recently ported a number from ATT to Verizon. The transaction was completed through the online chat and I was told that Verizon would cover the balance left on my old phone at ATT. I had not received any further info about getting reimbursed from Verizon so I went to a local Verizon store. I was told at the store to…
Promotional Rebates
I have only gotten 1 of the promotional rebate offers I received after signing up for Verizon whole home - my receipt says I have to redeem by Nov. 1st - For Amazon Gift Card , 2nd Verizon Gift Card, and XBox accessories, but I cannot find anything on the MyVerizon website about these offers nor have I gotten any other…
Pro on the Go
I have been a customer of Verizon almost since their conception in the late 90's when GTE merged with Bell Atlantic and I am ready to jump off the Verizon ship. Done! Last Monday I ordered a new iPhone 15 Pro, trading in my 13. At the end of the order, it was defaulting and pushing me to use the new promotion/program Pro…
How do I reach Executive Relations?
I was called about a deal from David at Executive Relations. And I was supposed to get a new terms email. Nothing came.
Rebate Issues
I was supposed to get a $300 rebate for my new line and phone that I purchased on Jul 1 (promo ends Jul 2). I got the receipt with rebate qualification information on Jul 1 instructing me to submit and register my rebate by Aug 30. I submitted and registered the rebate on Jul 7, WAY BEFORE deadline. I follow up after 6…
Have not recieved $200 gift card
It's been almost a month and I haven't gotten any emails or anything about my gift card.
How do I receive the promo code for ordering phones and starting new lines with verizon
Hi I was wondering where I have to go to get the promo code for the website to redeem for the gift cards or if I did something wrong. thank you very much.
I can’t claim a reward gift card
A reward gift card showed up in my offers under the home tab. I get errors when I try to claim it. These errors range from the website is down to showing me someone else’s old reward. Please help.
Employee New Phone Purchase
When can employees expect to be able to upgrade to an iPhone 17?
$200 Verizon gift card per new line
I just signed up for new Verizon service. Before I ordered the service phone there was a box on the Verizon site that said I would receive a $200 Verizon gift card for each new line. When. I completed the order a pop-up showed the same thing, and stated I would have to visit the Verizon rebate website to claim the gift…
Promotion sales followed by multiple store visits and hours on the phone!!
Just went through an absolutely ridiculous experience over the last 2+ months. As a former Verizon employee, I am ashamed that this is what now goes on. I've been a customer for 12+ years. Recently upgraded my phone, and went into the store to return the old phone. The sales rep told me that there was a new promotion that…