Other Account Discussions
How to provide customer service feedback?
On 04.01.2026 at approx. 1013, I received outstanding assistance by an agent by the name of Shania. She, quite literally, remade my entire account from the ground up after we found a significant number of discrepancies. I wanted to give a positive review as thanks, but I never received a survey message. Additionally, I…
Verizon Gift Card Redemption not working
Cannot access verizon gift card. this has been ongoing for a while and the second time this happened. When i switched a couple years ago it happened too. Part of why I switched was the gift card
NEW Locked phone policy
I just upgraded my GS23U to GS26U on a 3 year contract. Expecting to setup a second line using my optimum mobile number. So I find out that on the new phone all sims are locked until the phone is paid off and I cannot activate the optimum line until then. This policy went into effect exactly one month ago. Prior there was…
Need to access my bills for the last year
I can't find where to get my bills for the last 12 months. Does anyone know? Thanks.
Account Ownership Issues.
Hello I am unable to long into my account as the owner. When I look up the account ownership it says no account owner listed. Customer Service is little help they say it shows on there end that I'm the account owner but on my end there is nothing listed. I can not access anything or make any changes.
Verizon customer service manager
How do I get in touch with someone from management???
Disconnected account login
Recently switched carriers and didn’t realize my Verizon account was going to be disconnected immediately. But the frustrating thing is you’re supposed to be able to log into your Verizon account still for so many days after service is disconnected and it keeps telling me my account is locked for security reasons when I…
Activity on text messaging
on the Verizon app I look at the usage of text messages. I see a category “Destinations “. Some are MO and others are MT. What does that mean?
Deal for existing customers
I wanted to reach out directly before making any decisions, because I’ve recently started exploring other carriers. I’d much rather stay with Verizon, but I need a reason to do so. I’ve been a loyal customer with Verizon for several years and have always kept my account in good standing. Right now, though, I’m in a…
Retrieve old number
How do I go about retrieving my old number I had with Verizon years ago?
Receipt of purchase of phone
Where do I go to get my account/purchase of phone information or receipt? Thank you!!!!
Unexplained/impossible data usage spike ate up data allowance
I have been a Verizon customer for almost 30 years (six with a corporation and the rest with my own business). I currently have a 5GB plan which is more than enough for me since I work mostly from home with Wi-Fi. In those years I have been a customer I have exceeded my plan limit maybe three times, and not by much. I am a…
Porting out
If I port out my main number to my five line account would it close out my whole account?
Not listed as account owner.
I am trying to figure out how to get myself listed as Account Owner instead of Account Member. I am responsible for managing the account and keeping the account paid.
Can i
can we use our Verizon gifts cards towards our Apple Pay?
How do I discontinue being a "lead" on third party Verizon solicitation?
Hi! long time phone customer here, just trying to figure out how to get off the "lead" list of in person knocks on my door. While my community has a no solicitation sign at the entrance, and I also have one on my front door, they keep ringing the bell anyway. Today I accidently answered and your in person dude totally low…
Verizon Mobile Supervisor promised a call back today at a specific time, its been hours!
How do I contact a specific Verizon Mobile Supervisor (perhaps from the loyalty department) who I spoke to at length this week? She promised she'd call me at 10am this morning, and its 12:27.
Address change
I need to change my mailing address on my Verizon account
My iPhone says Carrier Locked -> SIM Locked. How can I unlock this in order to use an eSIM?
My iPhone says Carrier Locked -> SIM Locked. How can I unlock this in order to use an eSIM?
Positive Feedback for a Customer Service Representative
Hi there! It looks like this is the best way to provide positive feedback for a customer service representative. In this hopes that extra appreciate can make its way to the right person: I called Thursday, March 12, 2026 at 11:13AM EDT and had a 14 minute conversation with Elle. Generally, all the customer representatives…
Why offer callback service?
I've been on hold for nearly 20 minutes on my "call back". I've been disconnected TWICE. I'm beyond frustrated. Verizon calls THIS : customer service ' ?
2 Factor ID
It says in the app you can choose two factor ID for each line on the account but only one of my lines is listed as an option, I need to get codes on both my phones.
Is there a Loyalty Department ?
I have been a Verizon client, uninterrupted, for over 30 years. I have always received excellent service through phone and online support. That ended this past week, including today. The bottom line is that I was terminating my 5G Home service, and buying a new iPhone on a long term contract. There were some issues on the…
Trying to reach a "live" person
I've been trying to reach a "live" person this morning. I clicked the callback option on the website, only to receive a message that callback is unavailable. I called in twice and asked the bot my question, was told to hold for a "moment" and was left for over 5 minutes the first time, and 15 the second time, with just…
Faulty iPhone camera, told it would be free with warranty now being charged $325 damage device fee
My iPhone’s front camera stopped working across all apps. I attempted to place a claim through Asurion since I pay for multi-device mobile preotection insurance, but due to no visible physical damage, was told to call Verizon warranty. The lady said I would be receiving a free replacement and this was my best option. One…
Feedback
I've been with Verizon for many year now, get reminding of it every time I have to contact them. I'm grateful for the acknowledgement but I feel like I'm now being let down. I've never had any issue lie this one before, and not sure if it has anything to do with the new technology introduced into today's age or what.…
How to add hulu to a mgr acct?
Disney and verizon apps are not helping me add a Hulu user to a mgr. Been on it for 45 min.
Account
What's my account number?
I have no account owner on my account so I can’t port out a number
Long story short, all of my cell phones on my Verizon account were moved to T-Mobile. I have an iPad and FIOS left with Verizon. Since the main cell number on my Verizon account was ported out to T-Mobile, that is why I believe I don’t have an Account Owner on my account. That is why I believe the iPad on my account is…
Delayed Voicemail Messages
My voicemail messages are consistently delayed, sometimes for days. I have missed some critical messages due to this unacceptable delay. Please help.