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Internet drops multiple times a day
I have a ASK-NCM1100 Gateway and a wifi extender, my connection drops multiple times a day. I have tried moving the gateway to different locations but the problem persists. This is very frustrating as I work from home and am in a lot of meetings. The drops usually only last for about a minute or 2 but can be very…
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Nintendo switch promotion never showed on my account
I’m another customer that has yet to receive their Nintendo switch offer. I wish I had a positive experience but aside of the in store customer service folks all of the process of having my internet setup was a big issue as they originally sent me a product that wasn’t set up for me to do self installation. if I try to…
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DNS server to set on PS5 for video streaming.
I have Verizon 5g wireless home internet. What DNS server should I be settings my PS5 to use for basic video streaming? I currently get an error when using YouTube or amazon prime saying my DNS server is invalid or that the DNS server can't be used. I have tried the automatic setting for DNS and that does not work so I am…
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WRONG IP ADDRESS New Wifi Extender
Received a new Verizon WIFI Extender and now my IP Address is wrong which is causing streaming television service issues.
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Amazon card redemption
I signed up September 8 and have yet to receive info on redemption of the Amazon gift card. Is there somewhere I should receive it or something I need to do?
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Redemption issues
Recently got Verizon home internet and was offered a jbl party in a box and $250 in amazon cards. Have tried to redeem the jbl and every time it’s asking me to input credit card information? If this is an incentive to switch to Verizon then why must I put my info in?? Am I paying for this item upfront and then getting…
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still no 200$ Amazon gift card
was told that I would be getting 200$ Amazon gift card... still don't have it and it said it was processed would be be here in 48 hours that was two days ago
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Need info on $100 Amazon Gift Card.
Supposed to have processed around Sept. 17. This promo's info disappeared off my account activity. Just "POOFED" . No emails, no info, nothing.
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Bill not mine sent to collections
I am completely disappointed in Verizon. I sent in a box that I owed nothing on when it was sent out. They even in chat said that I was going to be credited 36$ when they received it. Now I was sent to collections for a bill I had no idea about for $31. I can’t get hold of anyone on the phone and I can’t go to chat bc my…
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Still getting the runaround about my rebate
I just got the home Internet in June . I was supposed to receive a $200 Amazon gift card. Yeah haven't seen it and now it is September. Customer service keeps saying I'll receive it in 24hrs, 48hrs, 10 days, 3-5 days and still nothing. I have had a ticket made and everything. Trying to give my account the credit when I…
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Still have not received Amazon Gift card
I requested it through the yourdigitalrebatecenter.com website about a month ago, when i check the status, it says I should receive it by 9/18, which was yesterday and I have not received it.
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Door to Door Sales after business hours
This evening 2 young men knocked on my door at 645pm selling Verizon. They starting asking too many questions ! Such as what I did for work? , I said healthcare and one of them said oh I’m a EMT well ok at that point my gut twitched and an alarm in my head went off and I said not interested.and closed the door ! The point…
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Does anyone happen to have these problems?
Does anyone happen to have these problems? I began using Verizon’s phone internet plan and home Wi-Fi service in December, but unfortunately, I’ve encountered several issues that have caused significant frustration. While I understand that issues can arise, the ongoing problems have made the experience less than…
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5G Home Internet Issues While Travelling
Let me start by saying this: the 5G Home Internet was sold to us with a promise so bold it should have come with a cape. We were explicitly told we could bring it anywhere we want. Anywhere. A nice gentleman assured us there would be no issues. We believed him. Fast forward to the first day we tried to actually use it…
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Poor service
Got 5g inter in 2022. In 2025 started getting drop in network speed. Have tried to get help. First offer was a new router but that never came. Todays suggeation was a fiber seevice which is not even available in my area. One comment that agent made was ‘we are iut of capacity’. This means they oversold. Having been…
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5g home internet speeds not as advertised
Hello we have recently purchased the unlimited 5g home internet for our house with speeds advertised at up to 300mbps .... when we first got it about a week ago it was hitting speeds 300 mbps plus no problem. now for the past 3 days now its like it capped at 50mbps. both on my home and cell service it doesnt fluctuate or…
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Have not received my Amazon Amazon email to get my $200 card
Yes, I have not got an email about trying to get my $200 Amazon card
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JBL Party Box Promotion
I finally got an email saying I’m eligible to redeem the JBL Party Box Promotion. But the tile is now gone. How do I redeem it?
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Home internet
When will Verizon have home internet and cable available in Clinton Township 16 and gratiot area
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Nintendo Switch Order Pending for 3 weeks
Hi, I redeemed the Nintendo Switch offer on May 15th. It’s been 3 weeks. They still have shipped it. They’ve escalated the claim but I haven’t heard anything from Verizon. I don’t know who else to call. Please help!
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New cord
Hey so my power cord got damaged how do I go about getting a new one
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Verizon charging me for returned equipment
I returned my 5G home internet device on July 23. I have the UPS receipt. I received an email saying that Verizon hasn’t received it. Chatted with support, who informed me I would not be charged. Today I got an email saying I was charged. Please remove this charge from my account. account phone: ***-***-**07
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NFL Sunday Ticket
Like so many others, I upgraded my phone and plan just to get NFL Sunday Ticket, and did all this using a live agent so there would be no confusion, but as is typical with anything Verizon, there are always complications and misdirection. I was informed that once my new phone arrived, I should simply go online to activate…
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5G Home Internet Wi-Fi extender
Hi There SO...I have Verizons 5G Home internet which came with an extender. I have successfully paired the router and extender. After pairing was complete I moved the extender to a spot where it has the solid white light. This means it's in a good spot in relation to the router and is up and running. The extender shows up…
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Verizon Blocking Ring Traffic?
I have an eero Pro 6E with 3 extenders connected to my Verizon 5G router which is in passthrough mode. I purchased a Ring Stick Up Cam (Wired) and tried to add it to my Ring account. Everything goes fine until the end of the process (95%) when the Cam announces that "Setup did not complete. Check your internet connection…
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I need info
Hi . I have Verizon 5G Internet. I need my account number and my phone number that the 5G is using. I do not have it. What is the best number to call? Thanks, Dan
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NFL package
What’s disgusting practice. Was told by 4 different agents that I’ was eligible for the NFL package and to be Tom’s after spending at least 8 hours total that somehow a 400.00 Samsung promo was chose that I wasn’t eligible. And then shut the chat down so I couldn’t reply. Canceling as I can so I don’t get charged for the…
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Free jbl speaker
I signedup with you verizon and was supposed to get a 200 dollar Amazon card and a free jbl speaker. I claimed my 200 gift card waiting for the email. But nothing on the jbl speaker. What to do?please help
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Will not take off non return fee, even though it was returned
heres my experience: had it for a while was alright, had to cancel it as I moved, then came time to return equipment. The first person I spoke with told me NOT to return the equipment. Then I get a notice saying I do. I call confused and ask what’s going on, to which they stated I had to return it. They stated they would…
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NFL Sunday Ticket
I activated a new line with byod + on my account and received nfl sunday ticket free on August 17 and I'm still waiting for an email to activate my sunday ticket . how long does the email usually take to get?