Other Account Discussions
Fraud locked my account
I just transferred my number from my family plan to a new line, everything worked great for a day. Then fraud dept flagged my line and then when I called they shut off my service saying that they couldn’t verify that it was me. The associates in store can’t help. I’m locked out of my phone number, and can’t make a new…
Error Message Transferring Service
I am attempting to transfer my wifes account to my account (verizon to verizon) and I have the request number and pin. Once I go through the entire process and get to the "review your estimated monthly cost" page I keep getting the error message "We are experiencing a problem while connecting you to the server. Please try…
Moving my landline phone service location, why is it so difficult?
Hello, I have a landline phone (only) with Verizon. Have had this number for 30 years. I am moving in a week to a different part of the town - less than 3 miles away, and is definitely in the service area - and would like to keep the same service and phone number. Where on verizon.com can I do that? I have spend more than…
Call filter plus stuck in checking account status
My call filter app is stuck in checking account status. I have call filter plusvon my account. I have disabled it and re- enabled it, checked all permissions on on and restarted my phone but nothing is working. I tried to connect via chat but was on hold for an agent to connect for about 30+ minutes so I eventually left…
How to hold Verizon accountable
Looking for a little guidance: As everyone already knows, Verizon is actively engaged in countless atrocities and criminal activities. I am one of the millions that have been victimized and exploited by Verizon. Since their customer service is the worst in the industry and ripping off customers is built right into their…
$200 visa gift card
I signed up to recieve the $200 visa gift card when I open a new account per line. 2 lines now. Now promotion. Sad to say that it seems normal just to get your business. The day I ordered they told me my son could pick up the devices in store now. Like that day. He went up there for 5.5-6 jours,missed work because they had…
Misrepresentation of Verizon Promotional Offer
Dear Verizon Executive Relations, I am filing a formal complaint regarding a misrepresented promotional offer that led me to switch from Spectrum to Verizon. At the time of switching, your sales representative explicitly promised: * A $30 monthly credit for 36 months (total $1,080) for bringing my own phone. * An $800 gift…
Where to report Verizon Door-to-Door Salesperson?
I need somebody from Verizon to contact me about the door-to-door salesperson who knocked on my door today. His behavior was outrageously rude, unprofessional, and completely uncalled-for. I will not have Verizon salespersons trespass on my property, and speak to me so disrespectfully. Verizon should not be allowing this…
Upgrade and Billing Problems
Hello - I recently tried to upgrade my daughter's Gizmo to an Apple Watch. The order went through with no issues (besides the additional verification) and the local store processed the Gizmo credit. Upon setting up the watch, it did not let me do the upgrade and instead created a new number and account. My service still…
Unable to apply for Verzion Forward - Website is one big loop.
I am trying to apply for Verizon forward i just got off the phone with a rep and she sent me the link to apply to it however it's just the main verizon forward page. It is an endless cycle. There's 2 options you can select and I tried both. 1st option: "Get Started" it prompts me to put my address in - I put my address in…
How to cancel a porting request for mobile
Hi, I made a port request but I want to cancel it. I cannot call any customer service numbers because I don't have an active verizon number. Thank you!
executive relations
i have been trying to get ahold of executrive relations but no one answers the phone they talked to me once and closed the bbb claim i had and set that they were still going to help me with my account but i find that to be a lie. Megan or apsen never retiurned my calls no one answrs the phone. i have filed multiple…
Issue with billing
I wish I had never heard of this company. It seems ridiculous that there is no with the authority to deal with issues their call reps create. 13 total hours on the phone talking to everyone, but the person who can make things right. I am being charged almost double what I was told and that is after hour 10 when the rep…
Revert to older phone
I have a Google Pixel 8a. I hate it! Can I switch back to my previous phone, a Motorola?
Legal Name Change
How do I go about updating my legal name on my Verizon account to reflect a legal name change? My name has changed legally and there doesn't appear to be a way to update it online.
Upgrade process
I have had to contact TWO stores. Call three times to talk to someone who actually tries to help. Three other times I have gotten representatives who are rude, don't seem to understand or care what the issues are. I lost a GREAT Plan for a terrible plan, which is more expensive and lost the perks that were included.…
Taxes/Surcharges
I switched to Verizon in March. I have had nothing less of a bad experience with this company due to billing issues. I am being double taxed on my bill. I am being taxed for a town I do not live or work in. They tell me each month that my bill will reflect the changes on my next bill, but my bill remains unchanged. Doesn't…
Text logs from old verizon plan
I recently upgraded my verizon wireless plan to an unlimited one. I am only able to access my text logs from the first billing cycle of the new plan. How can I view text logs prior to three months ago when I switched plans?
TCL 10 5G UW
My Verizon TCL 10 5G UW phone that I bought previously owned is unlocked. Verizon told me it was and should be good to go on any other network. However, that's not the case. I insert any other carrier SIM and after a brief period of actually working properly (about 1-5 minutes), it says it cannot be activated on another…
Verizon WiFi shows that we are located in another city
Our new Verizon Tower makes it appear that we, and therefore our phones, computers, smart TV, etc., all of our devices are located in another major city, not the major city where we reside. We are in Columbus, Ohio. The 14th largest city in the nation, yet our devices keep telling everyone that we live in Summit County,…
Login will not work
I have tried to login in today, been a customer for many years, keeps telling me that I do not exist, but able to verify with text, emails, it is just the web site login won't work. Tried resetting password, still no success. Tried calling text support, AI nightmare, just kept trying to tell me to "reset password", isn't…
signon flashing
The signon screen flashes which will not let me sign onto Verizon.
CUSTOMER SERVICE Cancelled order
I am trying THIS option to see if I can connect with SOMEONE who can assist me. I have been trying to switch from AT&T to Verizon since the middle of June. I placed orders online myslef .. had them canceled by Verizon. Chatted with Customer Support, they found the error. THEY placed the exact order for me ... was on hold…
Account
* I need my account number
Victra Verizon didn’t want to hand over the phone I purchased online
I wanted to add a line with the iPhone 16 Pro Max, to make things easier I did the whole adding a line thing myself on the app, mobile transfer number and all. Selected the nearest store near me to pick it up (since they had some in stock) and waited. Apperantly my phone was on back order, that’s fine, it happens. But I…
What is wrong with this company? Everything.
I have been with Verizon for over 4 years and I must say, looking back, I wish I never went with this company. Their reward for being a "valued" customer has been increasingly poor network service, problems with not being able to turn off autopay and weeks of talking to agents who assured me it was off only to have my bank…
Digital Breach Activity & Harassment
I'm not a Verizon customer. How do I report a Verizon number and customer to Verizon for harassment, spoofing, phishing, digital breach activity etc?
Stop hiding store phone numbers
I spent 45 minutes trying to geta store phone number to find out if they have paid parking. The store down the street from my house does not have the free phone my eligibiilty allows me so I try to find out about the parking down town. 45 minutes later and after 5 tranfers I finally get the store and find out yes the only…
Transfer of Service
I can't remember the last time I had a satisfying customer service experience with Verizon. All I'm trying to do is transfer my adult daughter's phone number to her own new account. (A Transfer of Service.) This never, ever goes smoothly, as I had to suffer through this with both my sons a few years ago. My daughter…
Unable to see my account information through the app or online
I am beyond furious. I called to transfer my two lines (one for my phone and one for my watch) on the 14th of July. I am still unable to se my information through the app or online. I have called customer service multiple times. I have been on hold or speaking with representatives for hours some times to be disconnected.…