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The service I received
I just want to leave 1 million stars to Javany! I called in today with a problem and he was so patient and sweet with me. His customer service was absolutely amazing, he made sure the problem was fixed. He went above and beyond to help me! I just cant get over how respectful and how understanding he was. I was so…
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Customer service
I want to suggest that Chad at Level 2 of Customer Care in the Porting Department be promoted immediately! He recently provided us with a textbook defining example of customer assistance. In every way, he went beyond what 6 other reps and sales people could not. In an almost unheard of scenario, he was steps ahead showing;…
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Refund help
I’ve been having this issue for a few weeks now. I was cancelling my wireless account thru a 3rd party retailer. They said I need to call t-mobile in order switch over my number, then return the phones. Well this was the wrong advice, and I’ve been charged the full price for 3 phones. For weeks now I’ve been calling in…
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Apple One Cancellation
I left Verizon in May, and I am still continuing to receive AppleOne perks through Verizon. Apple told me there is nothing they can do to manage the subscription for me, and Verizon said there is nothing they can see or do on my end since my account is closed and I haven’t gotten a bill for several months. I’m lost at what…
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trouble shooting online Verizon chat
Just spent 2 hrs with online Verizon chat techs....I was disconnected twice & worked with a total of 4 techs with no resolve. I tried to schedule a live call but it went straight to voicemail....which is my issue. Is anyone else having PERIODIC issues with calls from family/friends in contacts that go straight to voicemail…
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File a complaint?
I ended up switching carriers. Verizon decided to charge me over $1000. I’m down to $800. I keep calling to ask if we put on a payment arrangement because I can’t pay the full amount. I have called several times and they keep telling me that I need to pay the full amount when “trying to do payment arrangement”. I would…
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Call centers
How much longer do you think Verizon‘s gonna be in business with the fact that they’ve allowed our data to be sold all over the world? I am experiencing a very terrible data breach. I am being told that they are not going to help me. I am playing ping-pong, bounce around every corner of this godforsaken planet because you…
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Non registered phone
What does it mean "non registered " on a phone on my account?
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Subject: Verizon Customer Service is a Nightmare: Wasted Time, Frustration, and Unresolved Issues
"Recent experiences with Verizon customer service have been extremely negative. On july I spent over 4 days on the phone, chatting attempting to resolve the overheating of the new iPhone max 16. I was transferred to many different departments. The representative were unhelpful and seemed completely unaware of the issue.…
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Network Extender Removal from Account
Under my online account view, going to Account > My Devices > Device Overview, a 3G network extender still shows up on my account. For some reason, nobody for the past 3 years knows how to remove it. Every single agent keeps telling me "rest assured, it will be removed". It's been 3 years and multiple attempts. Nobody…
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Order canceled for fraud
They canceled my order for fraud, I used the welcome to the Verizon family rebate and my own money. I even got 3 numbers: order number location number and shipping number. They next day they cancel me order and I’ve been talking to tier 1 ever since. It’s a cold cold world we live in. Thanks a lot Verizon your rebate made…
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Switched to Verizon Disney Bundle and now ESPN plus doesn’t work.
ESPN+ doesn’t work on espn app. I previously had a Disney plus subscription from Disney and recently switched to Verizon. I’ve reloaded my account and “managed” my old Disney subscription. Please help
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Device return
I was told I would get $600 for returning my old phone and the only question was whether it was working and the battery held a charge, which it did. When I returned it I got an email saying I would get $77 instead of $600 with no explanation as to why. It's impossible to get anyone on the phone at Verizon who knows…
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There is seemingly no way to submit customer service feedback
I have no clue if this forum is designed for this, but I am compelled to get some sort of message to Verizon. Long story short - a simple service questions resulted in a two hour text chat with FOUR different agents. As a CX professional, all I wanted to do was to bring this horrible experience to someone's attention at…
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Loyalty offer and credits
Hello, I was told when I was considering switching that the loyalty discount of $10 per line for my 6 lines so a total of $60 dollars will be applied to my account. I agreed they applied a courtesy one time credit and they said it’ll automatically apply. fast forward 1 month, nothing applied so I called back and they said…
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Sub account
I spent 2 years trying to get a sub account of an ex removed off my main account. Verizon assured me multiple times it was taken care of. Now, unknown to me, she let her account close a year ago and I’m being hit with a $3000 past due balance that I can’t get any answers on. I never received bills, had no access to her…
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CUSTOMER SERVICE
ordered a phone April 28th, paid 2 day shipping, Did not get that. Asked what was up, was told was delayed. So i then asked if i could get refunded on the 2 day shipping since no one said nothing about the delay. they tried to cancel the order. I said NO dont do that, i need the phone, but will not pay the 2 day since it…
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Have not received my phone
I been getting the worst customer service for the past 2 weeks and still nothing is resolved. I still have not received my phone but you took my money. And then send me a bill. At this point give me my money back and I will go elsewhere. 2 weeks of ridiculousness proves you do not honor your commitment.
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Unresponsive Client Executive Verizon Business Group to resolve billing issues.
Who do I need to reach out to resolve an ongoing (over a year) billing issue? Our "Client Executive Verizon Business Group" has not been able to provide status or feedback on who we should contact to get a resolution to the problem. This is for a land based Verizon business account involving a PRI circuit that was supposed…
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Blacklisted
I found my phone and need to get my imei removed from the blacklist please
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My acc
I’m leaving my Comment If someone has the same thing as me, they promise me they gonna pay my bill and give me money That I owe on the other career company, and I don’t get that money either. So they promise and promise, and I don’t get no response. No callbacks. They told me. They’re gonna call me back and I don’t not…
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25+ year customers trying to resolve an issue
but i just don’t have the kind of time it takes to try and resolve an issue i have- right now we are stuck with a phone we only agreed to get because i was told a 30 monthly discount would be applied but after o signed the papers and sacrificed 4+ hours of my workday the discount would not be part of the deal i just signed…
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Verizon Wireless Problem
How do o contact Corporate to file a complaint
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complaint
I called Verizon Customer Support on three separate occasions to correct billing errors and service failures. Each time, I was told that the problems were resolved. But they still are not fixed. Here is a summary: 1. I have been a Verizon wireless customer for more than 27 years. During that time, I first had three cell…
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$200 Visa Gift Card
Was promised a $200 gift card to switch to Verizon. Never received the code. Now support is playing dumb. The incentive was a key factor is switching. After reading multiple message board posts, this seems to be a common tactic at Verizon. Caveat emptor
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Kudos to Irving
I recently lost the most important person in my life and for anyone that can understand everything is difficult for me now. Even what would seem the most simple as making a call to customer service for help understanding the changes in my bill and addressing them takes a lot out of me to do. But when I called l ended up…
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Issue with order
On August 1st around noon maybe after noon I get on the Verizon website to try to reactive a prepaid simcard I had that was disconnected for a few months. I didn't know where to go or what I was looking for other than prepaid plans .once I purchased this plan I tried to make several calls and text, I removed the sim and…
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UPS lost my trade in device
On Friday March 24,2025 I dropped my trade in device at UPS store in Mullica Hill NJ. I received 2 months of $23.05 trade in credit. The received an email that the phone was not returned and they are not giving me the credit that I am entitled to. After multiple calls explaining that I followed the Verizon procedure which…
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How to talk to a human on chat when service is disconnected.
I have tried for two days to get a human being on the chat. It will not let me because my service is disconnected. I have tried for hours over two days. I use my phone and laptop to work and my spouse is in the hospital so I cannot even get updates when I have to leave the hospital. How do I get help with this? If I can’t…
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Retiree discount removed
I retired from Verizon 8 years ago. I had the EPP before retiring, which transitioned to the Verizon retiree discount for the past 8 years. I swapped to a new phone in June and the discount was removed. I contacted customer service and the Benefits Center, and tried every method provided to try to add the discount back. No…