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Chronology of Events: * Sep 21: Signed up to switch 5 lines from T-Mobile to Verizon and ordered 5 new iPhones. → Provided T-Mobile account number and Transfer PIN on the same day. * Sep 24: Received the first iPhone. * Sep 26: Traveled to India for a family emergency, and could not complete the Verizon activation process…
Dear Verizon Support Team, I’ve been on hold for over four hours today trying to resolve an issue with my phone line. When someone finally answered, the call was disconnected—and now my phone number, which I use for work-related purposes, has been deactivated due to an error made by the first representative I spoke with. I…
Its been a nightmare so far. I literally just switched to Verizon 2 hours ago and I have not been able to get someone to help with my account since I am new. I cannot pick up my items because I need an account pin and when I try to reset pin or create one it says I need a device active on account to do so because I'm not…
I moved 4 numbers on a family plan from another provider and purchased four new phones. The phones were picked up from a local store the day of the order. So far so good. I was told by the sale's who helped me with the phone order and the sales person at the local store where I picked up the new phones that our current…
I can’t link my new services to the My Verizon app, even if I try to do so through the account or order number option. I switched from a family account to a personal account at the Verizon Store, so I figured everything would be set up. Anyone have this issue? I’m wondering if maybe my phone number is still linked to the…
I just spent a LOT of money to upgrade my plan and phone to Samsung Galaxy S25+. I picked it up yesterday from Verizon store after placing order online. SmartSwitch worked fine, but it appears that the eSIM on the new phone is not associated with my existing line so I can't use it. I have spent ALL DAY trying to contact…
We recently upgraded our phones, switching from Samsung to Google Pixel. After the switch I couldn't log on to verizon.com using my computer. Called tech support and tried everything they recommended to no avail and while they were writing up a ticket to escalate I had an epiphany . I turned off 2-factor authentication and…
Trying to understand why Verizon is unwilling to verify my identity? I’ve spoken to three different people who will basically only answer using the same scripted words. Upon my initial attempt this evening I got the message that they need to verify my ID and call the fraud #. I do and I’m informed the info I’ve furnished…
I’ve been trying to add 2 phones to my account. It’s crazy that they aren’t able to verify my identity and I already have Verizon service. Why can’t I go into the store and verify myself. It makes No sense. The information I used is mine and has been the same forever, even before Verizon. You all have to do better. I…
I bought a phone from Dollar General and i cant get into it (its a Moto G 5G), i have a plan either. How do i set up my phone that i payed for