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New phone 2 factor not working
We recently upgraded our phones, switching from Samsung to Google Pixel. After the switch I couldn't log on to verizon.com using my computer. Called tech support and tried everything they recommended to no avail and while they were writing up a ticket to escalate I had an epiphany . I turned off 2-factor authentication and…
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Unable to verify my identity?
Trying to understand why Verizon is unwilling to verify my identity? I’ve spoken to three different people who will basically only answer using the same scripted words. Upon my initial attempt this evening I got the message that they need to verify my ID and call the fraud #. I do and I’m informed the info I’ve furnished…
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Unable to Verify Identity
I’ve been trying to add 2 phones to my account. It’s crazy that they aren’t able to verify my identity and I already have Verizon service. Why can’t I go into the store and verify myself. It makes No sense. The information I used is mine and has been the same forever, even before Verizon. You all have to do better. I…
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cannot activate
I bought a phone from Dollar General and i cant get into it (its a Moto G 5G), i have a plan either. How do i set up my phone that i payed for
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Unable to link services
I switched from AT&T to Verizon 3 days ago. I created a username and password for my Verizon and it says to link my services. I keep getting an error message when I try to link them. I have been on the phone with 2 agents and reset my password multiple times. Even waiting longer than the advised "24 hours". I cannot try to…
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MFA phone number updated to my watch. I cant login to my account and support doesnt know how to fix it
I upgraded to an Apple Watch Ultra 3 and activated it on my Verizon account. After activation, my multi-factor authentication (MFA) phone number was automatically switched to the watch’s line. I do not have direct access to the watch’s number because it uses Number Share and, in effect, shares my cellphone’s phone number.…
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Account
process. However, when attempting to link the phone number to my account, I keep getting the following error
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Help! Cant cancel mobile transfer request, have no service to call
I initiated a carrier transfer to Verizon, and I would like to cancel it. I seem to be stuck in limbo, have no account number, and no update. I can’t use my phone at all to call customer service or anything and it’s very frustrating! Even myVerizon just asks me to sign in over and over and doesn’t have any information…
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Transfer issue for three lines
I am showing I was approved to transfer three lines from an account I was the account manager of due to my ex husband passing but it will not allow me passed the terms and conditions. I called the number provided and did not receive any assistance with this. I have been trying for hours while at work. Frustrating!
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Verizon CPO Device Came To Me Locked???
I ordered a certified pre owned phone 1 week ago. When I received the phone and went to activate it the phone says it's carrier locked and I need to contact customer service. When I reboot the phone it comes up as a spectrum device. After customer service and in store visits I was told I would have to exchange the phone.…
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Unable to link services
On 9/19/2025 I purchased a Wireless Home Phone LVP2 device. I was able to set up the device and it activated automatically. The problem is that I am unable to link the associated phone number to my Verizon account/login. I have an existing email address registered, but it does not have any existing services attacked/linked…
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activating a esim phone overseas
hi, I recently switched over from tmobile to verizon. I got 4 lines, but one of the lines is my sister's line and she is currently traveling internationally. I'm trying to help her activate esim but it seems we're getting errors doing it via the myverizon app and I've seen other posts saying it's not possible. what is the…
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Verizon flagged my account as fraud
To say I’m disappointed with Verizon would be an understatement — this has been one of the most frustrating customer service experiences I’ve ever had. Two days ago (04/28/2025), I attempted to switch myself, my girlfriend, my brother, and two cousins to Verizon through a family plan. I initiated the process with a sales…
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Cannot Access MyVerizon Account (Prepaid) & Trapped in Automation Loop
Hello everyone, I'm writing to seek assistance and also to share a deeply frustrating customer experience with Verizon Prepaid. I am completely locked out of my account and unable to perform any basic management tasks (like checking balance, adding funds, or changing plans). The Core Problem: Login Failure When attempting…
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Why is my account being flagged as fraud
Verizon's 3rd party fraud verification is flagging me as not being me. I called and submitted everything they asked for car registration, front and back of my CA ID, live photo. The link to verify all my documents went directly to my email. It has been the most frustrating situation I have had to deal with with any…
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Cannot link services
Hello, I recently transferred my phone number and device from my family's account to my own new account. I completed the transfer and received my first bill on my new plan. My service has been uninterrupted and I know that the new plan is active as my personal hotspot has been working and I did not have that service on my…
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My account number
Help with getting account number
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Link Account
I recently purchase new plan and phone on 10/1. I received basic order confirmation email and another email for my trade-in but no other emails. additionally, i downloaded the MyVerizon app. When i tried to link my new account, none of the info (new verizon number or order #/location code) works. what am i supposed to do…
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New Service Denial
I recently place an order for new service that was processed and then canceled because I didn't verify my identity in time. I called back to rectify the situation and my application was forwarded to the fraud department and they just kept giving me a boiler plate response and talked over me with no solution or assistance…
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Return Device Without Activation
I placed an order to open a new line and receive a new phone, but I changed my mind and want to stay with my current carrier. I have not yet activated the phone. Can I just return the phone without activating it without doing anything else? Or will I be charged for service even though I am not using it?
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Stuck in SOS after porting
Hello, I ported over my number from ATT to Verizon and the port states that it is complete on the status on Verizon but my phone still shows SOS No Service. I have tried restarting my phone multiple times with the wifi off. Also waited 5 mins between turning it off and turning it back on. Please help!
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MyVerizon account not proceeding past the "Orders" page.
I recently placed an order with Verizon for two new phones and two new lines. I successfully ported over my previous phone numbers and have received the devices and activated them. We have been using our new service for almost a week. However, I am unable to access my MyVerizon account in any meaningful capacity. Whenever…
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Service Lost During Prepaid-to-Postpaid Transition
Hi, I recently ordered a new phone through an online agent (via chat) and chose to switch my prepaid plan to a postpaid plan. However, Verizon prepaid terminated my prepaid service before I received the new phone. After receiving the phone, I attempted to activate the postpaid plan but was unsuccessful. I then visited a…
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Messages App
My phone is not receiving text verifications for banking or my credit card. Regular text is fine. Just verification and short code for any two factor authentications aren't coming through on my Messges app. Please advise.
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Customer support
Today between myself and office staff we were with On line Chat from 10: 30 am until about 3:45 pm as well as on the phone with customer support for 48 minutes. Counting all the interactions, phone calls and on line chats with Verizon customer support, I basically wasted about 12+ hours of my life! I have been with Verizon…
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Customer service at Verizon
Cannot upgrade a device and have a number on my account that doesn’t exist. They can’t get rid of the random number on my account. The upgrade can’t happen due them saying the line is only several days old line has been on the account for 6+ years Had hardware issue while switching phone that caused it all the evidence is…
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Transfer to Iphone17
I am having an awful time transferring my old iPhone 14 cellular service to iPhone 17. I get to the point where I need a verification code to do that and NONE comes in. I don't know the short code they use for verification so I cannot tell if I have blocked it or not. Support is totally useless.
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Apple Watch Verification
I recently upgraded both my iPhone and Apple Watch through Verizon. While activating my new iPhone went smoothly, I encountered significant difficulty when attempting to activate cellular service on my new Apple Watch. During the activation process, the verification text was sent to the number associated with my watch. By…
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Apple Watch Activation - Verification Texts
I activated a new iPhone on my Verizon account. No problem. However when I tried to activate the cellular service on a new Apple Watch I met some difficulty. The verification text went to the phone number assigned to another device on my account. By design, I am unable to access those verification texts. After some time…
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Identity Verification Issues and Request for Immediate Restoration of Wireless Services
I am writing to report an extremely serious issue that has occurred on my Verizon account. Due to multiple failures and mishandlings by your fraud department, my wireless service has been suspended—despite my account being in good standing—and I have been subjected to repeated disrespect, disconnection, and a total lack of…