General Products & Services
GTE box
Hi, I have a GTE box that I’d like to remove. Can I take it out myself, or do I need to request service from Verizon?
Move Existing phone line off of a building and relocate
I need to move an existing Verizon phone line off of a building for an upcoming construction project. Who do I need to contact? Thank you
Verizon broken boxes
There are many utility boxes located in the Box Hill North Community in Abingdon, Md that are falling apart of exposed wires.
Requesting Fios Expansion — McLean VA
Hello, How can I get a FAST ticket opened or request Fios be brought into our community? We're a 19-home neighborhood in McLean, VA 22101 (Fairfax County). Fios is on every street around us but our subdivision was skipped during the original rollout. We've been stuck with Cox ever since. Our HOA board is fully on board and…
Fios digging my lawn
for 2 days Fios has come onto my property without letting me know. Now they are digging up my lawn in multiple areas. Who is going to fix that? Why was I not notified as a courtesy. It’s incredibly rude to show up and start digging up someone’s property without a notice
Poles and Lines
"Infrastructure" should be a category because my issue is that your lines are too low. Both from the main to my house and the main pole to pole. Peco agreed that all lines, peco verizon and Comcast lines are set too low on the poles in my section. Its resulted in verizon lines reachable standing up in my yard. This is not…
V left a hole
verizon third-party left a safety hazard buring box in my yard picture include
MCI Communication Line to be relocated in Construction Project
To Whom It May Concern, Teague Nall and Perkins is currently working on construction plans for an upcoming water storage and transmission improvements project in Crowley, Tx. The project consists of ground storage tanks, elevated storage tank, and water transmission line. The improvements are generally situated along…
Utility Coordination and Clearance Needs in Construction Project Area
I am an Engineer at Teague Nall & Perkin's (TNP) working on construction plans for the upcoming TM 1 Relief Interceptor – Phase 1A project for TRA that TNP is designing in the City of Lancaster. I wanted to check in to identify whether Verizon facilities are present in the project location. I can provide the current…
Manhole cover
Someone took the green manhole cover from my front yard. It is close to the sidewalk and I am scared Ssomeone might get hurt. I tried reaching verizon via phone but kept going in constant circle with support, since they did not know how to help me.
Damaged Verizon Utility cover/box
In my yard near the sidewalk I have an in ground Verizon utility box of some kind. Construction equipment next door ran it over and destroyed the cover. This has become a hazard in my yard that I need fixed ASAP before someone hurts themselves as this is next to the sidewalk. Calling Verizon support has been a useless…
Moving underground line
we need a Verizon underground line moved in order to build a house but Verizon wants 16k and we cannot afford that! Do we have any other options to get this line moved?
Green Box Removal
I have an old green Verizon box in my yard that I would like removed. It is falling apart and is no longer operational or in use. Please message me about removing this.
Removal of inactive Verizon Network Interface Devices from utility pole
There was an error rendering this rich post.
Who do I need to talk to get a fiber line relocated?
I am managing a construction project for a local municipality and have discovered an MCI line running right through our property and about 20' out of its easement. I need to be contacted about getting this rectified asap.
Will Serve Letter
I am in need of a "will-serve" letter from Verizon for a proposed 10 Lot subdivision community real estate development project in Franklin Township NJ. Please have the Verizon engineering/planning group contact me.
Wire cable across yard 2 years
I am not a Verizon customer. 2 years ago they entered my back yard, ran a cable across back to a side gate, looped it hanging across my gate continued to neighbor yard looped across fence to their yard. Fortunately my dog has not been tangled in it nor have my grandkids. I’ve been told by Verizon it would be buried. So 2…
Removal of phone lines outside of house
I don't have active service or an account and would like landlines outside my home removed. How do I reach someone? I've tried and get bounced around between departments. Thank you
Crossing Verizon Communication Lines
Good morning, I am working on a project that crosses several Verizon owned communication lines in Northeast Texas. I need to determine any crossing criteria and permitting that Verizon requires for these lines. Does Verizon have such requirements?
Positive Recognition for Customer Service Rep Tiny
I'd like to submit a positive recognition for Tiny, who helped me link my Visible account to my new Verizon home internet account. I was on the chat facility for hours, and I was bounced back and forth between departments with no success. They were instructing the same steps that were taking us nowhere. After hours of…
Verizon Home app/Parental Controls
Hello, I set up the Verizon Home app. Once I did that, I tried to set up the parental controls within the app. When I did everything it said that I should do, it said it may take " a few hours" to finish. Well, it's been several days. I've restarted the phone several times, including deleting and re-installing the app…
Filing a complaint regarding Verizon's equipment
Verizon has underground equipment located behind my home, in àn alley. There are two large unsecured metal lids for access to the equipment. Everytime someone drives over these lids it makes this horrendous loud noise that you can hear throughtout the area. This noise occurs all day and ́night and wake the neighborhood…
Calls TO Verizon Customer Showing Wrong Caller ID
Hello, we have a customer that uses Vonage for their cloud phone system. When they make outbound calls to a Verizon customer, the wrong business name shows up on caller ID. When they call anybody else, the correct business name shows up. Is there any way to submit a request to Verizon to fix this on their end?
Where is my $300 gift card
I signed onto Verizon with a promise to pay off my last servicer off and also a $300 gift card as a first time customer! I been working tirelessly to get this situation resolved and nothing ! Why promise something that can’t be fulfilled!
Utility Pole Relocation
What is the process and who do I contact to have Verizon utility pole relocated on a project site?
Utility Pole Relocate
Hello, I am in need up relocating 3 utility poles for a land development project, which are in the PA. PennDOT will need to know the method of moving these poles. I'm pretty certain they are owned by Verizon because one of them is labeled BT44-972 (formerly Bell Telephone Co.) They will only need to move about 5-6 ft to…
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my firm is working on. The project is in the Murphy, Texas and our survey crew picked up MCI (Verizon Business) fiber optic lines in the area. Is there a way to contact the engineering/construction department? I…
How to get a Verizon Fios cable wire buried????
We have been getting the run-around from Verizon Fios on how exactly go to about getting a Fios wire Verizon installed when we first moved in about 2 months ago. Every time we call, the previous ticket generated "can't be found" or "there was no information associated with the ticket". On one occasion we got a number for…
Verizon Telephone Pole & Network Interface Devices (NIDs) Relocation
Hello, We have a telephone pole on our property with what appears to be an old Network Interface Device or splice point for legacy copper lines. We need the box removed or relocated in preparation for a land development project on our site in Springfield Township, Delaware County, Pennsylvania. I could not locate a…
Fios Expansion to Whitehall PA
Hello, Allentown PA currently has Fios fiber internet access however whitehall township which is just adjacent over RT22 has no fios at all. I put in a request to expand fios over 4 years ago and nothing has been done yet. The only internet in this area is cable with RCN/Astound. Can someone tell me how I can get verizon…