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Unimaginably expensive
I'm about at my breaking point with Verizon. You never can talk to a real agent, phone bill has doubled over the years, and you get no discounts. They took away loyalty discounts, they took away paperless and automatic payments having their own individual discounts and try to only give you one smaller discount for doing…
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Urgent Complaint – Account Access Issue, Fraudulent Email, and Incorrect Billing
To Whom It May Concern, I am writing to formally lodge a complaint regarding multiple serious issues with my Verizon account that require immediate attention. First, I am currently unable to log into my account, despite the fact that my bill is due on February 26. This prevents me from reviewing charges, confirming payment…
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Billed after transferring to another provider
I transferred all lines on my account to another service provider on 11/8/25 and paid the remaining balance of one of the devices. Received a bill after that, which made sense because I changed at the end of the billing cycle, and even though I was no longer able to see what I was paying for I paid it. I am continuing to…
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Cancel Service
What happens if I cancel my service with Verizon but still owe for devices? Will I get a bill for just the amounts agreed to on the phones?
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Verizon Not Honoring Payment Arrangements
Verizon is having an issue where they are disconnecting people from service even if those people are on payment arrangements. And when they disconnect your service, you are 100% barred from speaking to customer service. Don’t believe anywhere it says there are numbers to call because you will ALWAYS be redirected to a…
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Verizon Shut Off Service Despite Claiming They Wouldn't (Issue Definitely NOT "Resolved")
For the past several days, Verizon has been sending me threatening messages saying my services were about to be shut off, despite having a payment arrangement. Every single time I contacted customer service to ask why this was happening, I was assured that I could ignore the messages, and that they were sent in error. And…
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Verizon is refusing to give me credit for the outage
Anyone else? We were affected by the January 2026 outage and promised a $20 credit. It wasn’t found on my account. I contacted customer service and they cheerfully told me “nope can’t find it” and then proceeded to try and sell me more services. Are certain customers just getting cheated out of this credit?
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Missing number in message logs
Why am I no longer seeing a specific number in my message logs?
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How Can I Get My Account Finally Fixed
I've been trying to get my account properly credited since August 2025. I have one number in my account that is still being overcharged. I've had way too many conversations either through chat or phone with customer service who are programmed like robots because they all say the same thing and promise the same results but…
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National Directory Assistance Charges on Land Line
My 11/4/2023 -12/3/2023 bill charged us for 20 Natl Directory Assistance calls at 2.99 per call. I protest because we did not use NDA 20 times— if ever. How do I get a credit to my account for these false charges. Thank you, GingerFatCat
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Account connection need immediate help
I spoke with an agent via chat days ago who set up my payment arrangement however my service has been interrupted. This is not the first time this has happened to me and it is very inconvenient. Then you cannot talk to anyone because the financial service number sends you in a loop until you pay. Is this how Verizon is…
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Suspended acc
I had spoken to a representative through chat 2 days ago to cancel the payment arrangement I had since I wouldn’t be able to fulfill it at the time. She gave me an extension until the 23 of this month which I personally have a screenshot of the messages between us that day. And my line still got suspended which is…
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Issues paying my bill through the app and online
WHY is it so hard to pay my bill through the app and or online? I do not have a Verizon phone and they never recognize my account number. WHY am I not able to sign in after the initial sign in? I don't understand WHY I was able to sign in here! I've gone through this EVERY MONTH since I signed up for Verizon 5G Home…
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Blocked from speaking to agent after making a payment arrangement
Blocked from Speaking to Agent. An AI AGENT is not customer service we need human support. After 10 years it’s time to work with companies that center the customer. You all had an outage and offered 20 bucks and now I can’t speak to a human (after setting the payment arrangement you all offered) now I’m being rerouted to…
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Discount promised yet never received again
once again Verizon promises a discount and keeps giving me the run around day after day. Do your job perhaps? Been a customer for 25years it’s time for me to leave. I have screenshots of all conversation with customer service for my discounts where can I post them.
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Federal Universal Service charges
is anyone being charged $116 this month for Federal Universal Service Charge on a plan that does not have international calling privileges
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How do I get my due date changed?
I tried to have it changed multiple times. The last time I tried I was told it was changed, but still received a bill with a different due date from what I requested.
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Charged for replacement phone
iPhone 13 was identified as a logic board failure at 18 months, and the Genius bar at Apple store identified it. We had the verizon/Asurion insurance, so we went through Asurion for replacement. After many hours on the phone, I agreed to take the phone to UBreakIFix to diagnosis, otherwise I would have to pay a $49.00…
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I need a final bill
My verizon service was canceled I need my info
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What day of the month will my bill be payed
I enrolled in the autopay method for my bill. How can I learn what day of the month the payment will be charged to my credit card.
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Find bill
I’m new to Verizon internet. Just wondering where to find my bill to pay for our internet service?
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Signed up for a new plan and I am being billed more, customer service no help, any advice?
Long time Verizon customer and I received an email advertisement to update my home service so I looked into it. Decided to upgrade to the Gigabit Triple Play which was cheaper than what I was currently paying for my slower service. $158.99/month was what I signed up for on Verizon.com in November 2025 (I have a screen…
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URGENT: Service Suspended After Payment Arrangement Error — Unable to Reach Support, Safety Concerns
Hello Verizon Community, I’m hoping a Verizon agent can see this and assist me, as I currently have no way to contact support due to a full service suspension. I previously set up a payment arrangement to pay the full balance. I mistakenly believed the due date was 2/14, but I later realized it was set for 2/4. I…
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Customer Service and Prices
I am a long time customer. I have to say that the customer service has gotten worse and worse....especially over the last few years. From my interactions, it seems that they have moved their service teams overseas. My best guess is to the Philippines. Some have limited English abilities and some do not understand basic…
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service payment
How do i pay off my phone bill?
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Cash Payment
Verizon has limited me to cash only payments for my bill and for any other product/service available. If they do not remove this restriction, I will be canceling my service with them. I’ll pay whatever is owed for my device and anything else necessary to cancel my service with them and move forward AT&T. It’s ridiculous…
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Disconnected while on a payment arrangement
I have a payment arrangement set up and Verizon disconnected my phones. Who can I talk to to get this fixed?
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Dispute and Inquiry about Surcharges
Dear Verizon Wireless Customer Service Team, I am writing to inquire about the surcharges that appear on my monthly bill. I have been a loyal customer of Verizon Wireless for several years now, and I have always appreciated the reliable service that you provide. However, I have noticed that my bill has been increasing…
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need to keep service and make payment arragments
it says.i cant make arrangments
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Missing "All On Us" credits
I moved to Verizon (from T-Mobile) near the end of November 2025 (All On Us promo). I received an email in December that I was losing the credits on my watch lines because I made a change to my plans, but I made no changes. I've chatted with support twice, and I was assured that the credits would be added back and be on…