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Promotional Charge Back Complaint
Hello, I was convinced by a Verizon agent to switch from my current cellphone provider at the time. This switch occured in June of 2025. I was promised several promotional credits and items to switch over to verizon. Two of the credits were $200 visa gift cards which were considered "rebates" for my iphones and then a jbl…
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where can we find the interanational calling rates if you do not have a plan?
I made 2 phone calls 9( stres calls to family abroad) I was billed over $3 a minute for these calls costing me hundreds of dollars- yet I cannot find what the rates are for specific countries - Verizon only alerted me AFTER the phone call that the cost was $179
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HOW DO I CONTACT A TOP LEVEL MANAGER AT VERIZON???
I was hung up on by representative. I need help. I've spent hours and hours since December of 2025, trying g to get my bill correct. I've had 5 different contacts and each one promised me it has been taken care of. The calls ranged anywhere from 1 hour 10 mins to the longest being 3 hours 20 mins. The last call I was…
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Loyality
what is Verizon going to for someone that has been with Verizon for a very long time. My loyalty expires this month? Also been on a 55+ loyalty plan. Verizon does not give any veteran discount on this plan and is now taking the loyalty plan from it!
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When is enough going to be enough
With prices on everything super high, they take away the "loyalty credit" from us also. Was the CEO not making enough money? Now my bill is just outrageous. They lied in the store when I put a 3rd line on my plan, my bill went way up, then took away the stupid loyalty credit. Now Im at a point I cant afford it all. This is…
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Plan Offer no implemented when offers. Lack of documentation of offers
My yearly credits expired, and I called the customer service team. I was offered a new plan and several credits. I was on an older plan, as I have been with Verizon for over 15 years. The rep had told me all credits had been approved. She even noted I would recieved offer of $20 off per line in my email, and she had…
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$20 off bill
where do I sign off to get the $20 extra off my bill for the outage the other day
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final itemized bill needed
Hello, I require a copy of final itemized bill. Chat and phone support were not helpful and going around in circles. Additionally the link to access disconnected mobile accounts does not work as others have mentioned in previous post. VZ community agents have posted you can access history on your my verizon account with…
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Billing issue
Im not going to fully explain this because its too long of a story so im not going into detail but pretty much Verizon said they would waive off a bill and refund a charge they accidentally did about 4 times and they never did. They charged me $70 which they never refunded even though they said they would 4 times and they…
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Verizon will Not let you speak to a live Agent if Bill is Overdue
I am suppose to receive credit for my overdue bill. However, I attempted multiple times this morning to contact someone in billing at Verizon. Every time I speak to a agent, the virtual assistant who is a computer refuses to allow me to speak to a live agent not only can I not speak to a live but I can’t speak agent…
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Need to retract a payment
I accidentally made an overpayment on my bill
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device black listed due to non payment or something and im not sure why
I talked to Verizon directly already and they told me they don't block phones for unpaid bills or if you bought them somewhere else. But that doesn't seem right, and I need to know why. Thanks. Here's what happened: I bought my phone brand new from Best Buy and still have the receipt. I dated someone who used my phone with…
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Why wasn’t my bill credited like they said it would be
we have the ultimate unlimited plan. And we did an upgrade my daughter paid the difference of what was needed to get to the 50% mark and Verizon credited that off and made it a late charge and then we sent the phone back in and I still got charged to pay off the phone that Verizon has. Spoke to Marcie at eldorado store and…
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I disconnected my service
I disconnected my service I’m just trying to pay my last bill and they make it hard I can’t access my account no way to pay it off. Customer service is bad in been on hold a couple of times more than 40 minutes and they couldn’t help me or not willing to help all I want to do is pay what I owe, you think that they would…
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Requesting old phone activity
Is it possible to get records of call and text activity for up to 10 years back?
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Can't add Disney+ perk
Verizon has Disney+ perk to add for $10 per month. for T. When I added Disney+ my bill went up $30.00 on my account/online. Cleared the cart not worth the aggravation. Honestly I can't stand Verizon since I switched to them almost 2 years ago. Their website is unfriendly you can't manage your own account and have to call…
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Stop Bills Being Issued to Closed Account
My boss and his wife moved to their new apartment in May of 2025, at which point we migrated their landline numbers and closed out their old account. We were told they would receive one final bill, then the billing to the old apartment would stop. However, they still continue to receive monthly bills to the old apartment.…
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URGENT: Service Never Activated, Account Locked, Repeated Invalid Charges, No Support Access
Hello Verizon, I am posting here because Verizon has left me with no other way to resolve this issue, and this situation is completely unacceptable. I NEVER used Verizon’s service. On December 25, 2025, I applied for a Verizon line through your website. For me, eSIM activation had an issue where nothing showed up for the…
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Had confirmed payment arrangement but my service was suspended today
Had a manual 10 day payment extension, I received a text confirmation and everything. Fast forward to today and my service has been suspended with no options to speak with a human. Completely ridiculous.
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Device Payment Buyout Charge
I payed off my devices so I could lower my phone bill from 170 to 115. And this month my bill is $180 with buyout charges??? Why am I being punished for paying off the device? I didn't plan to leave verizon. I just wanted a lower phone bill. With these crazy charges out of nowhere I might just switch. Im tired of saying…
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Shout Out to Yana!! AMAZING job!
Yana was nothing short of AMAZING! Kind, fun, smart, helpful, knowledgeable, efficient, and a MAJOR reason why I am going to continue my loyalty with Verizon. Yana is exactly what differentiates Verizon from other providers like AT&T, T-Mobile, Spectrum, etc. At a certain point, services overlap, but the customer support…
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Upgrade and rebate not honored
It was last year that I walked into Verizon store shopping for a phone, I was told that I was eligible for an upgrade and the $200 Rebate.. The phone I wanted was not available at that store so I opted to pick it up at another store. Prior to going I called to confirm the phone would be available. I was told it would be.…
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Auto payment taken after cancelling
I cancelled my Verizon service, and switched to another. Verizon took another $512+. How do I get a statement explaining the charges?
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Verizon Dollars
My verizon dollars keep disappearing. Each month, my bill gets auto paid using my verizon dollars and my verizon dollars balance goes to $0, even though there should still be a surplus of verizon dollars left after the bill is paid. I have contacted Verizon, who sent me to the Visa, who sent me back to Verizon. Last month…
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Mobile
Yes I am very upset because I was told and told and have emails stating my service would be secured until the 6th of November because my mother passed away. I am very upset that my service is suspended. Now I can’t contact anyone about my mother’s funeral arrangements. I need this fixed ASAP. And I can’t talk to anyone…
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Suspended service in crisis
I have never needed more help in my life. I lost my job and now my son is in hospital. My service was disconnected even after payment arrangement made. I can’t call financial department and been begging for any help through text and customer service. They are unable to help me. Recommend financial service but I can’t use…
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Final bill
I switched over to T-Mobile over a month ago. As soon as I ported my numbers out, my access to my Verizon account was restricted. I did not get a bill for October and I still have not seen a final bill. I have called the customer service number multiple times with no assistance obtained. Going on 2 months of missed…
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Wrong Device entered for trade in
Hello, I recently availed of the “any phone, any condition” trade in offer for an iPhone upgrade. When the rep entered the device trade-in info, the phone was listed as an iPhone 4S but is actually an iPhone 4. All the other details on the phone were correctly entered. I haven’t sent back the trade-in phone yet, I need to…
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Mobile Protect Added to Bill Without Consent
While being a long time Verizon customer (10+ years), I finally dropped the $17 a month Verizon Mobile Protect plan last month - February. The next month, my March bill reflected the newly adjusted and lower bill. However, my April bill now has a new charge for- yes, you guessed right, Verizon Mobile Protect insurance.…
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Disconnected Account Login
hello i have been trying to contact Verizon for some time now to get my final bill statement for my payout for devices. i was told they would send it by mail it has been over a month and i have not received anything. my account is locked due to incorrect password multiple times. cannot reset since I'm not a Verizon member…