Billing & Payment
why is the wait for customer service so long?
It's always a major issue, to reach customer support at Verizon. Right now, I've been on hold for 45 minutes, AFTER being disconnected after waiting 30 minutes. And this is because Verizon is billing me, AGAIN, for a service I didn't request, and never used. I'm being billed for a rental movie (WICKED) which I didn't…
My bill just jumped by $125
Why did my bill increase by $125? There has been no changes.
Service off
I need someone to call me asap. my service just got turned off for no reason!
Nurse discount Removed Randomly
I upgraded my son's phone Jan 11; when I reviewed my account that same day, I noticed that the nurses discount had been removed without warning. I quickly reverified with ID.me, and received a confirmation email letting me know that it would take 2-3 billing cycles to apply the discount. I called to follow up with the hope…
Verizon Truck Hit my Car
On Wed, Sept 17 2025 a Verizon truck hit my parked car in Maspeth Queens NY. I need help filing a report what are the steps I need to take?
PAYMENT ARRANGEMENT MADE THEN SERVICE CUT
I made a payment arrangement and my service was still cut off. Im now not able to get in touch with a live person to have this issue corrected. How do I connect with a live representative?
Billing Issue
Hello, I’m posting here because Verizon support told me this was the only remaining option. Recently, I visited a Verizon store and upgraded two of my lines. While there, I was told about a promotion: if I added a third new phone, it would cost me nothing per month. That was not true. I was also convinced to give up my…
Continued billing discrepancies
Hello - I hope someone from Verizon can help me.... I have been a loyal Verizon customer for over 20 years. Most of that time, the service has been great. However, the last several months it has been a nightmare. I have seen two price increases and loss of a multi-line discount in the last year. I upgraded three phones…
Ineligible for bank payment
After 17 years with Verizon, I have been enrolled in autopay and my bank card is not eligible, my bank account is not eligible, and I'm getting past due notices even though I have added and paid my bill. No notice was given and the only option is to get the Verizon MasterCard, or ACH as a direct bank payment. Is Verizon…
Help Needed with Billing
My husband was on the phone for 2 hours and 47 minutes this morning--LITERALLY--trying to resolve this issue. Our account has been closed because we switched to AT&T. When we tried to pay the final amount, we couldn't because, again, we had disconnected our phones. Now, we have been charged a late fee in addition to the…
Unreturned Equipment Charges Despite Returning on Time
I admit I'm really disappointed with the lack of transparency from Verizon despite being a customer for this long. After moving out of my apartment, I was required to return my router to a UPS store; I was able to get it in the day before it was due, receipt in hand. However, only ten days ago did I receive an Unreturned…
Price Increase
I’ve had my bill increase TWICE this year. I’ve been with Verizon for over two years and I’m now seeing changes because the system is “correcting” discrepancies. I tried calling customer support and had to hang up because the tone and volume the lady was using felt very disrespectful (Denise). Excuse me for having…
Billing Issues
WHAT can I do in order to have someone higher up go in and review my billing from the last 4 months? I have called and called and called. I have chatted and chatted and chatted. I have paid almost $1300 in charges to Verizon that they will not explain. I WAS CHARGED FOR MY AT&T PHONE NUMBER FOR 3 MONTHS. IT WAS NEVER EVEN…
Loyalty Discount
After being both a Verizon Wireless and Fios customer for over 20 years, I find it extremely short sighted to remove my loyalty discount I have had for over a decade. If this is how Verizon wants to treat its most loyal customers, I will be looking for a new wireless/data/TV provider. I have put up with VZs nickel and…
New lines
I was going to activate new phone lines for two foster children we have taken in. I was going to get them the $30 plan with the I phone 15. However, when I was going to check out, there was a $60 fee per phone. What does the one time charge of $60 cover? This seems really high for a basic plan and a phone that is supposed…
Debt collector from verizon error
Last january I opened an account with verizon, in march I got a call from a debt collection agent. When I called verizon they verified I didn’t owe anything and recommended blocking the number. In may I got a letter in the mail from another collection agency for verizon. I called them. They looked up the account number on…
Auto Pay Discount Never Applied
Posting this here to see if others are having the same issue as I am — I don’t feel like I’m getting anywhere at all with Verizon’s customer service. I became a Verizon customer in June 2024 (4 months ago). I have 2 lines on my account, along with an iPad and Verizon 5G internet. upon signing up, I immediately enrolled in…
Representative Added $93 Services and Perks
My mom and I went to a Verizon store in November 2024 to add myself to the family plan. The representative upsold a bunch of promotions, so we also went home with a bunch of new devices with trade ins. Well, our bill has been consistently $150/month over what we discussed in store. I kept calling customer support for the…
Loyalty discount offered, not honored
I received this email on Feb 13: We're giving you a special discount to thank you for being part of the Verizon family. And as a valued customer you are now eligible to receive a $10/mo discount on the select phone lines listed below for the next 12 months. That's a savings of $120 per line for the year! * Line ending in:…
Odd Phone # on my bill
I am seeing text phone #s (999)999-9999 What is this!!!????
Overbilling for international plan
Be careful when signing up for the travel pass!!! Verizon keeps charging me $100 extra each month for an international plan that was supposed to end October15th 2023. They don’t honor the stop date you set in the app when you first sign up for the plan.. Apparently you need to officially say tell Verizon want them to stop…
need live agent
Can i please get a live agent please? i need help with restoring my service
Wrongful Billing & Collections – Order #9247188 / Account #0774XXXXXXXX0001
Subject: Wrongful Billing & Collections – Order #9247188 / Account #0774XXXXXXXX0001 Hello, I need help resolving an ongoing billing and collections issue. In July 2024, I signed up for a Verizon Wireless family plan through chat (Order #9247188). Verizon shipped the wrong iPhone models. When I contacted customer care, I…
Done with Verizon
I used to love my service with Verizon. I used to tout them with all of my friends and anyone I’ve met in conversation about mobile providers. I have noticed in the past two years that everything about Verizon has gone downhill. customer service, wait times for agents and now on top of it all the cherry on top losing my…
Billing
i need the paper bill sent to my address
Re: Billing
Hello! For quick access to your most recent bill and billing details, visit your Bill details in My Verizon. Select Review bill PDF* to see a detailed breakdown of charges. To download and print your bill select Review bill PDF*
Verizon US based customer service contact info
Phone number for the US based customer service? Escalation team? Retention team?
Billing
I am at wits end now. I have now reached out to Verizon 3 different times to correct billing errors. Everyone I speak with is sympathetic and assures me they will correct it. To date not only have the issue NOT been corrected, it has progressively gotten worse. Every tech I have spoken with is friendly and I truly believe…
NEED my finale bill
I switch to Xfinity and I have 30 days to provide them with a payoff statement and they will reimburse me $500. The statement that I need to show this device will not drop until October 10 which is after the 30 days. Verizon will not allow me to pay for it before they bill and they will not bill it until October 10th.…
Insane Price Increases
It's unbelievable not only did they increase the price for both my tablets lines that I don't even use but they removed my loyalty discounts as well. I've been with them for 19 years. I've already disconnected both my tablet lines and will probably be moving over to T-Mobile if they can't even give my loyalty discount…