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Request for Resolution of Billing and Upgrade Issues
I am writing to express my concerns about unresolved issues with my Verizon account and services. I switched from AT&T to Verizon expecting a better experience, but over the past year I have faced repeated discrepancies between what was promised and what has been delivered. Key Issues: * Billing – I was promised that with…
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Lied about free phone with new line
Back in December 2024, my elderly father visited a Verizon branch to be added to my phone account as a new line. We were informed that, as a new line addition, he would receive an iPhone 15 Plus for free. Unfortunately, the branch did not have any iPhone 15 Plus phones in stock, so the associate offered my father an iPhone…
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Dishonest billing on my account
I called Verizon a couple of months ago to see what I could do to lower my bill. I was told, very clearly, that we were eligible for free phone upgrades, plus a senior discount, a loyalty discount as we have been Verizon customers for over 18 years, and a discount for Florida residents. They told us the deal came with a…
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Telling something and changing something
worst decision ever made . And worst customer service ever . Called them multiple times , all they say ok it will be fixed , which I never see . Associate don't know what they doing . Called so many times , to resolve the issue , but all say something and trying to show as they doing me a favor. Where as I trying to why am…
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Promised discount
I am trying to contact the CEO's office because I have been informed that if any issues arise, I should reach out to them. Last year, I contacted the CEO's office and spoke with a very kind lady who applied a $20 discount to my account permanently. She assured me that this discount would not be removed since it originated…
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Billing issue
I was billed $963 for a phone that was sent back. I have the tracking number and called customer service a handful of times and they say they will fix it but it doesn’t get removed from my account. Now it says my account will be suspended bc of this charge!? I’m about to switch cell phone carriers
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Redux water plan charge
Went to a Verizon store yesterday and got charged for some Redux water plan that was Never even brought up by rep!!!
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FINAL BILL - Can't get it!
Been with Verizon for 15+ years and now that I've switched, they will not send my final bill which is absolutely necessary in order to get my lines paid off. Link for transferred lines will NOT work and they wont email the final bill even though they send me an email that says you have a credit. Unbelievable how you will…
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Payment arrangement
I am upset after setting up a promise to pay and being reassured i have nothing to worry about. Only to wake up and no my services are disconnected and now this chat bot will not let me speak to a live agent. This is ridiculous.
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$300 VZW gift card
I received a $300 VZW gift card for joining 6 months ago but never used it and I will be leaving VZW soon. Due to the fact I have a credit balance on my account I have no need to apply it towards my bill. Can I sell it? If so where? I’d take $225 for it so I’m sure there has to be someplace I could sell it
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Why is Financial Services closed?
Why is Financial Services closed at 9:10am ET on a Thursday? I was told to contact them as soon as possible (which should be 8am ET) but every time I call 866-266-1445 it says the call center is closed. Why is no one there?
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Autopay not working?
Hello, I have autopay set up but Verizon has not withdrawn money for this month and when I call the hotline the robovoice says my credit card is the problem but my bank says everything is green on their end. How can I fix this?
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History of bill
I've downloaded my verizon but it doesn't show me my bill.
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Bill
Where do I go online to pay my bill?
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Missing Verizon Giftcard
I ordered Verizon TV and Internet and rcvd a $100 gift card, a $200 gift card and a free tv. However, I also should have received another gift card for $200- submitted everything for it and received the email saying it will be a few days. It never came. At all.
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Leave Now
After about 20 years of being a loyal customer, I can no longer be happy with Verizon. Constant arguing over the phone with nothing getting resolved. Recently my family went out the country on vacation. I went into a Verizon store to ask an employee about travel pass. The employee assured me there will be no charges on my…
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Final bill
I have tried everything to log into the "disconnected" login page and the account was locked "for security". I need a copy of my Device Payment Buyout Charge Agreement, but I cannot login or find a way to unlock the account. Can a Verizon representative open a case for me? I can't get chat assistance because I am not able…
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device upgrade
I cannot wait for this 3 year contract to end. I am still being overcharged on 5 of the devices as the promotion they have applied was not what the promo was. No one can get it fixed, not the store , not customer service. It has been a 4 month, YES FOUR MONTH nightmare. They still have yet to provide a promotional credit…
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For a billion dollar company, they really go the extra mile to overcharge you for unnecessary things
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Billing issue and customer service
Good evening, I feel I have been done wrong and I ask that you take a moment and read this. If for no other reason please see it as a possible training tool for the near future. * I started receiving text messages for the buyout program. I did attempt to call in and get more information from Verizon but the representative…
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Problem with bill
I am so tired of getting canned responses read from a script. I need to speak to someone that can actually do something. I have to call every month to get my bill corrected. It is their error not mine. Verizon used to have a customer retention department and now it’s called something different but can’t remember what it’s…
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Finance
Paid off 3 devices on my account. Went to upgrade one of my lines and cannot do this due to financing limit. Customer for almost 3 years paid all my bills on time, and the first time I want to upgrade my own line I cannot. Get told pay full retail and ill get bill credits back yet add a whole new line the same thing is…
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Promotional Discounts and Customer Service Issues
Horrendous bills promotional discounts didn't apply, customers service is rude
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Charged for a device never received
Hello all, in June of this year I placed an upgrade for a plan on my account. No big deal right? The phone was supposed to be delivered within a week, well it never was it’s just sitting on my orders saying shipped but not delivered. No big deal Verizon can see that it was never delivered and there must be an issue with…
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Disconnected 3 of 4 lines, need itemized bill of payoffs
We disconnected three of the four lines on our Verizon account, two of which had payoffs. We received a bill that just listed the payoff as a lump sum and didn't even say what it was per device. I can no longer log into our account with the former login because the ID was my phone number. I've created a new login for the…
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Phone Not Connecting to Network, so Bill Increases
I informed Verizon customer service that I wanted the new service line, that I didn't want in the first place, to be canceled on August 18th. This was 1 week after I was unknowingly signed up for it. I was told that I needed to return the watch to cancel the line and was sent a return label. I waited 1 week and the return…
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Problems from the start
I have had nothing but problems with Verizon. It started with billing issues and now I'm waiting for them to pay off one of my phones that I have from the previous carrier. I was promised a bill of $110 a month for 1 year. I was offered free Netflix, Disney and Hulu for free for 1 year, as a bonus for signing up. I had to…
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Billing Issues
I recently changed mobil service to another carrier. Since that time, Verizon continues to deduct monthly charges from my bank account. Because my phone number is no longer connected with Verizon I am not able to get into my account to verify the charges. I have no problem paying a bill that I owe, however I do not have a…
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Failure to reimburse for returned device
I am checking in to see if anyone has any suggestions. I returned a defective device and provided the UPS tracking number. Verizon has no record of receiving the device and subsequently charged me $1100.00. I have called twelve times with each call lasting no less than 2 hours. I finally received a 'payment investigation'…
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Services shut off after payment arrangements
I woke up this morning to my phone service being shut off completely. I was supposed to pay the bill September 1st but I get paid on Friday so I was gonna pay it then. How am I supposed to get to and from work today? I need my phone for lyfts and ubers. This is very unfortunate and so frustrating.