Billing & Payment
Service
So i lost my job fore about a month and a half and the bill fell behind. I had a payment thing set up and they said it was ok. But today my service got turned off. and because of that i couldnt talk to anyone cause it would justy say "To move forward you must make a payment" Well i cant thats why i have that set upo. But i…
Whats the point of a payment plan if they shut you off anyway?
Why do they offer a payment plan, charge you $26 per device for the line reactivation fee, and THEN suspend your account before the agreed upon payment date? I can't even talk with a person about this because they prevent you from talking to a live agent until the bill is paid? This is beyond a joke and I have never been…
Charged for a phone I returned and service disconnected.
I see that many people have this same issue. We were charged for two phones that we returned. Verizon removed the charge for one phone but left the other. I called (because my bill was due and was $1400). They said it would be removed, instructed me to turn-off my autopayment. I did and waited for the device payment to be…
Billing Issue
* I was sent an email to add a new line a couple months ago for free. I called in and confirmed MULTIPLE times with the representative that I would be a free line. He reviewed my account and assisted me in porting my number to Verizon. Ever since then they have not honored the deal. About a month ago I called in, the…
My First Responder Discount was removed even after getting a confirmation email of approval. I've had the First Responder discount for 20 years.
My First Responder Discount was removed even after getting a confirmation email of approval. I've had the First Responder discount for 20 years.
Trade in
* Did a trade in November 2024 for trade in a phone get iPhone 16 pro free. It’s now August 2025 and Verizon still won’t pay up. I call twice a week and they are arguably the most incompetent customer service I’ve ever dealt with. Can’t wait to get rid of them.
How do you get ur phoned unlocked when outside the US?
Asked for my contact to be cancelled as using Verizon service outside the US is impossible to say it mildy. Paid up my bill and asked for my phone to be unlocked and today they denied it. Now i cant even log into my account to see what.... its a joke.. your security measures make you look like bullies
wrong charge, terrible communication
I have received a message from VERIZON salesmen in Feb, he told me that I can upgrade the internet for free, I agreed, but the nightmare is beginning I have received an email on 5/26 that it told me I have to pay $450.9, otherwise, it will transfer to collection. I used the verizon to chating with the customer service to…
Upgrade Billing Issues
Had an obsolete plan with verizon for years, been with them for like 18 years. 7 lines on the account, finally decided to upgrade and switch to the individual plans. Got 4 ultimate unlimited with trade in and new phones and 3 ultimate plus with no phone upgrade. I did it with sales over the phone from verizon, not in…
Discount Promised but not Received
October 20th I upgraded my phone because my old phone had become obsolete. During the process I was told that WITHOUT making ANY changes to my plan, my bill would go up to $95.56 but with the Auto Pay discount it would go down to $85.56. I signed up for Auto Pay while chatting with the representative and I informed him the…
Please Help, I cannot get a consistent answer and feel victimized all over again
I have had a traumatic few months and Verizon seems to be making it worse. My wife died in early July, then I was hospitalized with infection and septic then while recovering, my house was robbed. the home internet gateway was among the items stolen and when I contacted Verizon the first time, I was told to go into a store…
UNRESOLVED INTERNATIONAL PROBLEMS
I have been with Verizon ever since they bought Altell and the past two months have been the WORST experience I've ever had . It started off with me being proactive and getting the travel plan on my account. I asked the woman if the location was a part of it because I didn't see it on the website and she assured me…
Payment of more than $1,000 for a student per month
On October 11, 2025, I placed an ONE order to transfer my lines from T-Mobile to Verizon under The estimated monthly payment first month with an activation fee $313.54 and $330 payment immediately, which I paid. Unfortunately, after completing this order, I encountered numerous issues: first, with delays in phone delivery,…
Mobile+Home
Switched to the Verizon postpaid plan for the Mobile+Home discount. Went to the store, called, and chatted with Verizon customer service online. It still just says pending for my discount. The entire reason I went postpaid was for this discount. It's been months now, but it's still not applied. How can we get this fixed?…
Connected device discount disappeared from next bill
Hello I have two Apple Watch lines with number share. One line is on unlimited ultimate and the other line on unlimited plus. I have been receiving the connected device discount for the watches for a few months no problem but when I checked my next bill estimate I noticed it was higher. After going over my bill I noticed…
Bill
I'm trying to pay 25
$830 Trade-In Credit Not Applied-Billing Pattern Concern
I returned my device under Verizon’s $830 trade-in offer and have signed delivery confirmation. Despite this, the credit was never applied and I was billed the full device price.I submitted proof—including tracking and signed receipt—and requested correction. Verizon acknowledged receipt but failed to resolve the…
Billing issues
I recently upgraded a phone and added a new line with a new device. I was promised that, after all the discounts/promotions are applied, the new monthly bill will not exceed $100/month. However, the first bill is over $270, and the next month's is over $130 and after that ever higher over $140. I called in numerous times…
Veteran “Discount”
As I write this I’m on my 8th call in a few days to resolve the issue of the disappearing military discount. Verizon claims to offer 15 percent to military, first responders and others with a designated status. According to the app and website, status for the discount purportedly needs only one verification and applies to…
Still waiting on my refund
I ordered phones on March 17, 2025. I was told they would be shipped and have them by the 21st. On the 22nd I was told I should cancel the order because it was lost. I proceeded to do what they recommended and was given a ticket number and was told that would be receiving an email. A few days went by no email no answer. I…
Unable to pay using my bank info
I have been trying to make my payment and it won't let me use my bank account. I have tried everything I can think of. This is a bank account I've used to pay my bill for years but this month I can't use it. I've been trying to contact customer service for a couple days and I can't get through. My bill is due on Monday and…
Bill going up every month
Why does my bill go up every single month? Even outside of this non voluntary raise on mobile protect. It still continues to go up after that. I have made 0 changes to my account but still literally every single month it goes up. Verizon just constantly raises prices than treats you like your stupid when you ask them why
Unfulfilled Rebate from April Switch Offer
Still waiting on my $441.62 switch rebate from April. Called several times and visited a store, told it’s coming, but never received it. Most recently, I called customer service and was assured we did qualify and a ticket would be created, but I was never called back with the ticket number. Can you help escalate?…
Someone Used My Email To Sign Up With Verizon
I am not a Verizon customer. However, someone has used my email address to sign up for a Verizon account. Now I'm getting emails stating that "my" account is past due, and that "I" must pay $120.07 in order to keep "my" service from being cancelled. I'm 99.9% sure these emails are not $k@ms, as this person has also used my…
Billing system error
Let me start off by saying I have been a Verizon customer The majority of the last 25 years. I had a promise to pay for September's bill which was due October 16th for $274.76. on October 16th I made a payment on my app for $275 with a different debit card and then I immediately canceled my promise to pay. Well their…
Verizon failed to apply promised promos
Verizon was offering a promotion where customers who transferred a line from another carrier would receive a free phone (credited over 36 months) and a $100 gift card for each line on the Unlimited Welcome plan, or $200 for the Ultimate Plus plan. Additionally, for Home Internet, customers could choose between an Xbox or a…
Loyalty Discounts Not Being Honored
I started a number transfer at end of May and received a promotion for $20 off each line for 12 months. I called and they applied the promotion. A month later I received another email saying that I could save $10 off each line for 12 months so I called again and the representative said they applied it to the account. Turns…
service has been turned off
Hello, I paid my bill after my service was disconnected and it still hasn't been turned back on this is very important because I'm self employed and I use my phone to literally receive payment's
Still being charges for my "free" iphone - please help
I signed up for Verizon’s “iPhone on us” deal with a 3-year plan. The whole point of this promotion was that the phone would be free. Yet I’m still being charged for it as if I’m on a payment plan. Getting help with this has been extremely difficult. It took me forever to reach a real person, and when I finally did, the…
Door to door sales rep got us to switch providers
Door to door sales rep and his trainee asked us who our service provider was and what our monthly payment was. After telling him he stated he could save us over $150 a month. We were super happy with our previous service provider but in this economy we have to save every dollar we can. He explained to us our first 3 months…