Billing & Payment
crossed accounts
my account and my x wifes account is getting crossed,pls help or i will have to change providers
Device buyout charge
I have been paying for my 3 devices since July. I joined Verizon as a new customer and I have been paying monthly all 3 devices. Now that Verizon didn’t activate my watch, I’ve to pay $600 for it on my monthly bill when I’ve been paying for it for last 3 months. The customer service is atrocious. Everyone is diverting away…
Cash only status
You guys restricted me as cash only. It took auto pay on the 16th. I realized it was wrong account on the 17th and reached out to chat to cancel the payment. He assured me payment was canceled and even sent an email. I don’t think of anything. Come Tuesday the 23rd. I see payment was returned. I immediately fix this and…
Verizon sold me a phone they don’t have
I bought an iPhone 14 online that showed it was available. The order was placed on September 16th. It was supposed to ship that day and arrive on the 17th as I had paid for next day air service. After 3 days had passed and the phone hadn’t shipped, we reached out to customer service. We were told repeatedly that it was a…
Sell the plan
Since we heard Verizon had the best coverage in our state, we called them to inquire plans when we moved. We were promised a lot. I was very skeptical, but I honestly wondered why such a company would give such information. We were promised one bill at the time of signing up for the service, and we ended up paying $30…
Line never activated yet Verizon still billed in violation of their own terms
I set up an account for a phone I was given. Verizon's terms clearly stated, "Billing for mobile Service begins when your Service is activated." We followed the activation instructions to download an eSIM profile and it failed. As a result of the failed activation it was never used to make or receive calls or data. In…
Bill Increase with Removal of Loyalty Discounts
Who else is about to jump the Verizon ship because of the removal of loyalty discounts ? I called and talked to a man named A.J., who was very rude and unhelpful. When I expressed frustration about the removal of my discount, he tried to justify it numerous ways: 1) "Well, they removed a $50 discount i had for my family."…
Billing Issue/overpayment/double charges
I am furious. I have been double charged by Verizon multiple times. They have hung up on me while trying to resolve with no call back from the agent who was from the billing department that was on the call. I am ready to switch to a phone carrier that does not rob their customers. Has anyone else had this experience of…
Loyalty Discount not being applied
Several month ago I received message on Verizon website that I was eligible for a Loyalty discount with $10 off each line with a number to call to have it applied. Months later after several calls, numerous chats and this still hasn't been applied. On occasion a rep has applied a one time credit of $50 with the promise it…
Deceptive Billing Practices
I just received an email from Verizon advising that my monthly bill will increase by $33.00. I am a Verizon customer for some 18 months now, and when I signed up I was told my bill would remain stable for three years. I called Verizon, and the CSR advised that my bill did not change but that a discount I received expired.…
equipment return
Hello I am nicholas alexander 42 live in niles ohio. I cancelled the home internet like month ago and you guys were supposed send some labels so i can send this router back. But you never did. So i cant get billed can you give me week or so to take the equipment to the nearest verizon store please?
Escalation Needed
I have been on the phone and on chat four times since August. Each session lasted at least two hours. I even went to the Verizon store, as the CSR suggested. During each session, I was promised that the issue was being escalated. It never was. No one ever addressed my concerns.
How do I see my bill?
I’ve never dealt with a company that makes it so difficult to pay them. Trying to access my bill on line so I can see what I owe and pay. Can anyone help?
Billing issues after discounts/promotions
I recently upgraded a phone and added a new line with a new device. I was promised that, after all the discounts/promotions are applied, the new monthly bill will not exceed $100/month. However, the first bill is over $270, and the next month's is over $130 and after that ever higher over $140. I called in numerous times…
Billing
hello so I am having an issue where from August 2024 until October 2025 I was charged my current month plus a past due amount of the previous month every single month Verizon currently owes me about $2270. I am having trouble getting them to give me an exact timeline on when I’ll get my money back. They have admitted that…
Suspended service
Good evening. I made my payment to restore service over five hours ago and I still don't have service. When will my service be restored?
Account locked while having disconnected number
So I've been trying to get my bill history so I can send my summary to get paid off and when I tried to access my account I was locked out. Then I even did the reset password/security challenge via mail and still have not received the letter for the info. When I contacted CS they said there was nothing they could do to…
Haven’t received refund for canceled order
It’s been over a month since and I haven’t received a refund for a canceled order all of the representatives keep saying the same thing no one is helping me this is ridiculous
Restricting Bank Account on Auto Pay
Verizon has restricted my bank account on Auto Pay after being a consistent customer for over 25 years. Since before the year 2000 when the company was called Bell Atlantic Mobile. It will allow me to add a credit or debit card, but conveniently I am unable to continue to get the discount without using a bank account. I…
Verizon Service
Purchased Apple phone from local store. Took phone back to local store. Local store didn't process correctly. Verizon sent me to collections. Phone is currently sitting in THEIR warehouse for past 9 months and they still will not credit my bill and remove me from collections.
First installment
Can someone please help, i took a new phone on contract like 3 weeks back. I had to pay $150 in store before i got the phone. I was told ill get $90 credit from manager it will show on my 1st or 2nd installment My 1st installment was like $174 now yesterday.my bill shows paid, but the money hasnt deducted from my bank…
Verizon charging me for phones I returned!!!!!
On 10/7 went online to place and order. Was switching from another service provider, 2 phones I was bringing over and would be getting 2 phones from verizon. Website said I would receive email confirmation. I never did receive email confirmation and on 10/9 I called verizon and explained that I placed an online order on…
The disconnected Verizon Link Does Not Work
The disconnected Verizon link doe not work. https://login.verizonwireless.com/accessmanager/public/c/fu/loginDisconnectedStart?goto= I contacted customer service and waited almost an hour on the phone and all they did was re-direct me back to the link that doesn't work. I am trying to print 3 months worth of bills to…
Cash only restriction
Please lift this restriction
I HAVE BEEN WITH VERIZON FOR 10 YEARS AND I JUST WANT TO SPEAK TO A ACTUAL PERSON ABOUT MY BILL!
I am talking to my phone so please excuse any misspellings or punctuation. I have been with Verizon for over 20 years 10 years on my own since my divorce. The economy right now is not great, I have two children which I’m not receiving any child support for I just moved and I’m literally Not making my rent. I paid my last…
Charged for phone that was mailed
Verizon just sent me an email saying that they have not received my phone. I had a phone replaced it was broke. I had to return it. They sent me another one and said to return it as well. Once the other one was logged on. I took the first one to UPS mailed it once the other one was logged in. I took the second phone to UPS…
Account Error and Unauthorized Charge on Verizon Installment Plan
I purchased two phones on 36-month installment plans last year. However, I’ve only been receiving installment bills for one of them. Later, I received a bill charging me for the full price of the second phone, but it was linked to an account number I don’t recognize. I’ve called customer service multiple times, but the…
I feel ripped off
Hello, Ive fallen on some hard times and have had trouble paying my bill. But before this happened, i was regularly paying my bill on time, always. Around 3 months ago Verizon was not allowing me to sign in to may my bill, resulting in racked up charges, which are now at $469. I spoke to three different agents who promised…
Services interrupted
I need to speak to a live agent I had a payment arrangement scheduled I lost my card I locked my card found out I left my card in the Uber the Uber driver delivered my card to me I payed the schedule payment amount and services got suspend anyway and no way possible to speak to a live agent
Concerns Regarding Fraud Accounts and Fraud Department's Support
I have had about 4 fraudulent accounts opened under my email and 4 iPhones sold to fraudsters. Verizon fraud department will do nothing to assist and it takes hours every time I need to call just to have them tell me to ignore the emails. 4 iPhones sold on two separate instances and they apparently didn’t use my social nor…