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State Gross Receipt Surcharge fee
I've been with Verizon for 4 and a half years now. I admit I've never really taken a close look at the bill until now. I have automatic pay. I recently paid off one of the phones on my account (I have two lines). My cell phone line shows $0.22 for NM Gross Receipt Surcharge and on my son's line it charged $39.47. All the…
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Free Phone Credit Issue
My family has been loyal to Verizon for decades, and I decided it was time for me to get my own account. I was promised the free iPhone 16 with a new account/ line, and I decided to get the iPhone 16 Pro Max with the verbal understanding that I’d be paying the difference (roughly $10 a month). But right now I’m being…
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Trade-in credit not applied to account
On 8/10/24, I upgraded 2 phones on my account to iPhone 15 and took advantage of the trade-in promo credit. Both old phones were returned to Verizon on 8/14/24 and I have proof of delivery from UPS for both phones. Verizon has never given me credit for one of the phones, and I have been paying for over a year. I have…
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New Verizon Customer with 4 lines, end up being charged 7+ lines fees while porting.
Hello, I started Verizon on Sept 24 coming from Tmobile with 4 lines. I got 4 temp Verizon numbers while I got my account started. One week later, I begin to port my 4 lines. I had issue with porting 2 numbers because the rep input numbers wrong and another Verizon rep had to manually cancel port and re-do and also another…
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Disney Bundle
I'm still being charged for Disney Bundle ($21.99) months after cancelling it. I have had to call each month and talk to customer service, they refund that portion of my bill and say they can see where I've cancelled it but its pending. I don't understand why I'm being billed for this each month? I've emailed verizon…
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How Can I Contact an Actual Customer Support Human?
I doubt this will accomplish anything, but since I've found literally no other way to contact Customer Support that actually works, I'll give it a go. Last year I signed up for 5G home internet through Verizon. I told them I would be moving soon, but they assured me I’d be able to take it with me. I also received a VR…
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Verizon Wont Allow Agents to Speak to Customers
Im so upset! Today I tried speaking to an agent about my due balance. Verizon wont let live agents speak to us when a balance is owed why!? If this continues im going to another cell company i have been with you guys for over 9 years. This is unacceptable service
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Cancel a Store Pickup Order That Doesn't Arrive
I ordered an iPhone 17 Pro listed as "Pickup in store in 1 hour". After paying tax and upgrade fee, the status was suddenly changed to "Backorder". No updates are available 8 days later. Verizon support would not cancel order. They stated that the order will be cancelled if I don't pick it up once it's marked ready for…
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Buy out charge
Why do I have a buyout charge out for 2/5 lines on my account ?
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Verizon customer service
Ive been calling Verizon customer service all day today in regards to a massive bill increase and all times they have hung up on me. The last one said " I am Like a manager but if want to talk to one it will be 30 minutes to 3 hours who knows!" At this point i just want to disconnect my lines. I have been with Verizon a…
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Cannot seem to get anyone to actually follow through and fix my billing error
I have spend numerous HOURS getting our phones activated. I was told by an agent we wouldn't be charged for that, yet our bill showed the charge along with all of these other Surcharges. I called in and was told they would credit us a total of $180 on our bill (removing the activation charges and associated surcharges).…
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Assistance with Military Account Verification While Stationed Overseas
Hello, I’m currently an active-duty military family member stationed overseas and am having trouble completing the verification process for my Verizon account. Since I’m outside the U.S., I don’t have access to a Verizon store and have already emailed twice and faxed the required military documents and orders to the…
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Account Fraud - Am I going to receive a discount?
In early June 2025, my account was involved with fraudulent activity. Someone hacked into my account, changed the settings so I wouldn't get notified, and purchased two phones. Verizon Fraud department caught it, and notified me via phone. I told them I did not purchase the phones. I was reassured I would not be…
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Payoff your device promo
I was told by chat rep that I can order new phone and I would get my device paid off from another carrier but they didn’t tell me I needed to complete the order through them and now I’m chasing agents the whole day trying to get the promotion added to my order with no avail please someone help me pay off my device
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Refund from a cancel order
I was told that my refund was going to take seven days, and I haven't received my money after my order got cancelled
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Please tell me how to use a verizon gift card to add to my account
Need to know how to add a gift card to my account.
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Nurse Discount
I recently spoke to an online agent who offered a nurse discount. He gave instructions on obtaining a nurse discount but when I log in this is the message I receive (below). Please help!
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Adding my account for automatic deduction
How do I add my account?So I can have automatic deductions
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Payment
I need someone to help me because I had talked to one of your ppl about switching my payment date so I changed it from August 11 to August 20 and the guy said that my bill will be only $120 now but i looked on the app and it says my balance is $204 and some change, can someone help me please
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Red Hot deal days promo pay off after switching
We switched from T-Mobile to Verizon in May 2025 and have been fighting for the past 4 months to get our e-rebate to pay our phones off at T-Mobile. I’ve sent my bill from T-mobile 7 times and keep getting told I do not qualify. We apparently “received” an e-rebate in my email that is missing and never claimed it in time.…
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Verizon Gift card has never been delivered
They said it will be delivered oct 23 which is almost 1 month after I purchased iphone through verizon.com and it has never been delivered so far, 11/09. Do not trust verizon they just lied about the gift card as a bait.
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Ongoing issues with Verzion Internet and Phone service
Hello everyone, I wanted to share my experience with Verizon regarding my recent switch to their internet and phone services. I initially signed up through a salesperson who presented a promotion: $40 internet and the option to trade in my newer Apple phones for new ones at no additional charge. It seemed like a fantastic…
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Gave away number during active service
I had a number I used for business, I lost it due to being unable to pay my bill, I never cancelled service. I now, due to this, cannot log into my business email, because security codes are going to my old number someone else is using. They told me to reach out to the client. I am losing $10k a month due to this. What is…
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Customer Loyalty Credit/discount not honored.
I wish I had known about the 6,432 POSTS about issues with Loyalty discounts. I believed the REP who told me I would be getting a $10/per line credit to my account for a total discount of $70.00 a month. Having had this phone account for 30 years, I was happy to finally get SOMETHING in return for my $300+ a month phone…
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Account is disconnected and my account is locked.
I have tried everything to log into the "disconnected" login page and the account was locked "for security". I need a copy of my Device Payment Buyout Charge Agreement, but I cannot login or find a way to unlock the account. Can a Verizon representative open a case for me? I can't get chat assistance because I am not able…
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Switched providers and Verizon didn't pay off balances
I changed my provider from ATT and was told that my balances would be paid off automatically by Verizon. That never happened so ATT withdrew the funds via my direct payment method. I have spoken to Verizon on multiple occasions where I am transferred around, several times hung up on, and several times left on hold for…
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Add Pmt Card Error Zip Code
I am trying to add a new debit card as my auto pay method, but I keep getting: Error: Zip code information entered is invalid, please enter Valid Zip code. I spent over an hour yesterday at my local Verizon store and they tried everything that they knew to do. They finally got someone on the phone at Verizon who said they…
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Credit Report
I had a work phone that I had put on a Verizon wireless plan. Many months ago, I payed the only bill that was available and cancelled the plan. I never heard from Verizon again, never called, texted, emailed, or mailed me anything about me owing any money. Mind you it was a 69$ payment, I would have payed it in a heartbeat…
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Billing dispute – $1,000 international charges not removed as promised
Hello, I need help with a billing dispute that has not been resolved through regular customer service channels. While I was overseas during an emergency, I had to call several toll-free numbers. Verizon billed me $1,000 in international charges for these calls. On September 26, 2025, I spoke with a Verizon representative…
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Service Restore Issues
I got behind on my bill (which I completely understand is my fault)so I reached out to customer service before my service was suspended. I was told if I paid 98.00 I would have my service extended until the 28th of this month. Well I paid 100.00 to the representative and was told everything was good to go. Now my service…