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First time using and i cant use my number
I just started using this for the first time ever and my number doesn’t work and my data do not work well and i had restarted my phone and i dont know what i need to do for me to be able to use my phone number?
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How much my bill
how much my bill due
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phone activation
i try to activate my phone but it didn’t work and it tells me to call a number and it doesn’t help
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Verizon charging me for a line that was never activated
how do I file a complaint have been going back and forth with customer service for literally 2 months about service for a number that was never activated that they keep charging me and telling me they are going to refund me either never do or transfer me for hours every time until I give up like they are avoiding refunding…
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Number
How do I find my numbet I just activated my phone
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Transfer
I originally signed up for postpaid service and ordered phones for 3 lines. The next day, that account was not approved. I then ordered prepaid service and phones for 3 lines. I gave the account number and pins to transfer my numbers from Boost Mobile.Phones came in yesterday and went through the setup/activation process…
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Help with my order
Need help finding info on order
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issues in migrating number from postpaid to prepaid
Since October 9th, I have tried to transfer my post paid VERIZON number to my PREPAID VERIZON account. I have spent 35 HOURS working with technical support trying to get this done. All have said they would look into it and call me back. However, I don't receive a phone call back. I have a temporary number I am currently…
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CNAM error
Hi, I called Verizon wireless multiple times to resolve a CNAM issue I am having. I am a VZ Prepaid customer for 3+ years, previously a post paid customer for 21 years and this issue is disturbing to say the least. Whenever I call a TelMex provider my caller name shows as Manuel Cabral, not my name. It could be happening…
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Verizon Virtual Prepaid Card Pin
I received my Verizon Virtual Prepaid card instructions via email but cannot locate the pin number for us. Can you please help?
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Esim troubles
Hey! I currently got a new 16 pro max I bought unlocked and I used the eSIM with a new plan and it says texting is denied and I can only send texts through WiFi and not calls? Did I do something wrong looked over my cellular everything looks good and connected.
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Data usage detail
Hello, I was browsing on my account and noticed the data usage detail section, and there is a place where you can see the incoming and outgoing text messages on the phones on my plan. In the call tab, it shows the phone numbers for both incoming and outgoing. Just curious if there is a way I can see the phone numbers under…
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Network locked
I want to connect my phone through another carrier but I can't do so because they said I have to unlock phone through Verizon. Error message: network locked
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Signal
Called verizon for a signal issue. Lady changed my phone number to another phone and messed everything up. Been on the phone for over an hour and half with no results on the signal. Also still have a phone that is in sos mode.
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My phone number was deactivated and I can't get through to a live agent.
My phone number was deactivated and changed to a different number and I can't get through to a live agent to change it back.
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Cannot call or text. Got temporary number and need it changed back.
I haven't been able to call or text for weeks after upgraded my plan. The newest person I talked to on live chat gave me a temporary phone number to help me troubleshoot and it won't let me talk to them again. I need my old phone number back it's important.
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Switching device on prepaid plan
I read somewhere in the forums that prepaid customers must go to a Verizon store in order to get a new phone activated. Is this true, that the "Switch Device" feature in My Verizon doesn't work for prepaid accounts? I am not sure if my phone is acting up and it's time to get a new one, and am worried I might not be able to…
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Leaving Verizon
I have been trying to access my account on line for over the last month and half. I have called multiple times and each time the tell me that they "reassure" me that this problem will be taken care of in 2-3 business days and they put in a ticket for this. I call back after the days have passed and the ticket has been…
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verizon refund mastercard
I received one of those prepaid cards that you send out instead of sending a check. I can't use the card anywhere online. I can't transfer my funds. The customer service number listed lets me check my balance and that's it. This is ridiculous. Can someone please contact me about accessing the 145.46 that Verizon has owed…
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How to add money to my account that I can use phone overseas
How i can use my phone overseas
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Prepaid card balance to apply on Postpaid account.
I bought a $100 Verizon gift card at a retail store, but mistakenly purchased a Prepaid Refill card instead. The prepaid card has a 15-digit pin code and an 18-digit card number. As I am not a prepaid user, I attempted to apply the gift card to my MyVerizon postpaid account, only to discover that postpaid accounts accept…
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Can Not Link Phone Number to My Verizon Account
I am able to log in to My Verizon using my email address and password I created when I started service with Verizon. Each time I log in I am prompted to enter my phone number and link my services but when I do I get a message saying "Provided Input is not valid and cannot be linked". I need access to the My Verizon app as…
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promotion gift card
I've signed up and placed online order with Verizon wireless on April 2025 for 3 new line, a $300 gift card offered during this period and added on the cart. It's now October 2025 and nothing about the giftcard is heard. Issue was chatted,called ,and emailed with literally 30+ Verizon agents who are no help but with lies…
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changed phone number phone won't work
Need help...!!! Phone number won't wk. I called 611 the robot answered I stated I wanted to change my phone # and it stated a number at me, I pressed a number for ( yes ) and it hung up immediately. I looked in my ( about phone ) area it still has my old # listed. Sim card area it shows: IMS not registered, and Network…
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Not happy with thier site setup or anything.
Dude I've been trying to download a esim and turn on a prepaid number and everytime I do it online and put in the imei it flashes the next page then redirects me to the first bring your own device page. So I get the app and now all I have is this message board. VERIZON CHANGE YOUR LOGO TO A STRAW, CAUSE YOU SuK! I also had…
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Refund denied
Never was able to activate prepaid sim card requested for a refund and was denied, verizon prepaid claimed i paid with cash but all emails show that the transactions were done over the verizon prepaid website.
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Announcement 19 Call Restrictions - Solution
Posting this to hopefully save someone else another 11 hours of customer support... I tried to have 2 lines moved from a postpaid to a prepaid account. Afterwards, both had data but no voice or texting service. When trying to make a call I would get the following voice message: "welcome to verizon wireless, we're sorry,…
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I really need help porting my number from AT&T prepaid to Verizon prepaid.
I'm really lost here. Trying to port my number from an AT&T prepaid plan to a Verizon plan. I just spent $150 on a new phone and a monthly plan. I enrolled in auto pay. Spoke with AT&T twice. Both times they told me my phone number is unlocked and available to port. They said all I need is my account number and a security…
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Activate 60$ refill card
New customer with a new phone no number no sim card how do I activate my $60refill card
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disconnected mobile member-am I entitiled to any of the money I prepaid them for the month
HI, I was with Versizon for serveral months on a prepaid plan. I had nothing but issues with them and they could not find my account half the time. I left them for another service. Am I entitled to a pro rated amount of what I paid them for the month. Thank You.