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I paid my bill one day after the due date, but my data still hasn’t been restored.
I paid my bill one day after the due date, but my data still hasn’t been restored. Each time I call Verizon, I’m told that I still need to pay, even though I have both the receipt and the card transaction confirming my payment. It has been two days since I paid, and I still don’t have access to my data.
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Can't receive texts from verizon prepaid
I have found that I can no longer sign-in to my prepaid account. I found that I cannot receive messages from verizon either. Because I don't get texts from verizon that means I am unable to speak to customer service as it requires me to get a text and respond before it will let me speak to someone. I called many times over…
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How to close mobile phone account from overseas
Hello, I moved from the US to Italy last week and did not manage to close my mobile phone account (2 lines, prepaid) before the departure. I was trying to call the toll free number but not okay and I could not sign in the chat either as I do not receive the verification sms. Grateful to have your advice how to close the…
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Plan Options
I am a long time Verizon subscriber (20+ years). I am a military retiree (24 yrs) and my wife and I are senior citizens on fixed income (over 80). Verizon gives me a $5 per line (2) military discount. Verizon keeps increasing the plan rate adjustment to the point that it's as much as the plan rate. I did not plan on the…
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why the assistant automatically hangs up on me when i call and chose the speak with rep option
this is clearly a known problem and i cant pay my bill cause your stupid ai not letting me speak with anyone should be a 1 min at most fix except i have ben in a unlimited circle and went threw literally every option that had anything to do with money to no avail you have waisted all my day over this
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Deeply disappointed in Verizon 5G; was I duped? Mot g play (XT2413V) AIN'T 5G!
Howdy, y'all. Purchased Total Verizon 5G kit at Target to use primarily as a backup 5G hotspot for biz travel. I completed the usual drill (MicroSD card, update to Android 14, security patches, apps, accounts, etc.) only to discover the Mot XT2413V is 4G LTE, not 5G. So I phoned Customer Support and advised that the box…
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Change prepaid number to previous number.
Can someone help me? Prepaid Tech Support is literally a total runaround.
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Can only download MMS on WiFi
Hi all, I just switched to Verizon (Prepaid) from T-Mobile. Ever since I got my number switched over and working on the my phone, I haven't been able to download or send MMS messages over the data network. What's weird is that I can download MMS when connected to Wi-Fi, but not when connected purely through the mobile…
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Unlimited ultimate international calling and text
I live in USA. Are calling and text both within a particular country (on the list of the 210 countries) as well as texts and calls from the country to USA included in unlimited ultimate plan? I ask because some internet searches for this information list a cost of $12 extra per day. Thanks
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Reconnect service
Reconnect my service
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Verizon Locked My Phone for No Reason and Refuses to Provide CS
Verizon has locked my phone for no apparent reason and refuses to resolve the issue. I purchased a Verizon compatible prepaid phone through Walmart.com. It arrived through the mail. I used the phone for several months and most recently paid for services on May 30. On June 12 my phone was locked. I spent hours with CS…
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eSim iPhone issue
I paid for a plan, the eSim took a long time to come to my phone, even longer to activate only to receive a message saying it failed to activate, and now my number is lost. The order says its on its way to be installed, which does not make sense.
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$300 Promotional Gift Card
I've signed up and placed online order with Verizon wireless on 1/2025 for 4 new lines with 4 iPhone 16 pro max. $300 gift card offered during this period and added on the cart. It's now 6/2025 and nothing about the giftcard is heard. Issue was chatted,called,and emailed with literally 30+ Verizon agents who are…
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Cannot Port my Daughter's Number
Hi, I had to switch to Google Fi (see https://community.verizon.com/t5/5G/The-West-Side-of-Chicago/td-p/1815094). Now I want to take my daughter with me. I am stuck in some sort of AI/sign-in/support heck. I call the support number and I get a myriad of different menus that seemed designed to ensure that I simply cannot…
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Not enough money on account
Hello. I recently got an offer to try Unlimited data and added that trial to my plan. It told me to restart device which I did. Then couple hours later I get a message from my brother asking what's wrong with my phone. Didn't know what he was referring to. I tried calling him and got the message not enough money on account…
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Refund
At June , I paid two times and I didn’t get my refund yet. How can I do that?
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No data usage logs available in My Verizon
This has been posted before by others, but now this glitch has gotten my prepaid account. For the past 2 months, I've had no data logs available. If I truly weren't using any data, my data would be permanently at 100% data remaining, but it's not. I'm not on unlimited, so it's important to me to see where the usage is…
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Anouncement 19 instead of voicemail while abroad
Prepaid. Every time I and my wife travel abroad callers can't leave a voicemail. This happens to both lines. If someone dials our numbers they hear: "We are sorry, the number you have dialed have calling restrictions that have prevented the completion of your call. Announcement 19". At the minute we land in the US and…
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Issues with redeeming Verizon Prepaid iPhone 14 Plus promotion (May 31 2025)
TL;DR: I can't redeem the prepaid iPhone 14 plus promotion. Verizon agents have told me that they can't complete this order for me, the customer has to do it themselves. Wondering if anyone else has successfully redeemed this offer or is also having the same issues as me. Please help me, Verizon Support. Verizon currently…
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Gift Card Problem
Tried to purchase an item with two gift cards which requires a credit card entry. Website responds that credit card is invalid. Tried multiple credit cards and was eventually locked out due to exceeded attempts. Feels like a Gift Card Discouragement Plan. Maddening!
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Phone number registration
I can’t register my phone number to my login account
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Can't use my Verizon plan until add-on charges are resolved?
I'm running into an issue while trying to add an add-on to my prepaid line. This last saturday (5/3) I ran into my plan's data cap. Yesterday (5/5) my monthly plan renewed, and I confirmed I had access to my unlimited calls/text, as well as my data being renewed. I've had this prepaid plan for years, and finally decided it…
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Not able to activate my prepaid number
Verizon needs to fix their broken system. I purchased a prepaid phone plan on the 14th and still have not been able to get it activated. It wont let me log in to the account its linked to or correctly link it with my device. At this point I just about want a refund. How can a company be so bad at the only thing they do and…
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Verizon prepaid card is not gift card?
I bought two prepaid refill card thinking they were gift cards. Each has $50 on it and I had a lot of error while trying to add the card to my account and I realize the number of digits of card or PIN don't match. I don’t have a prepaid account. Do I just lost the money on it? This is ridiculous. How do I distinguish a…
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Prepaid
My son will be in Alaska for 6 weeks this summer. He will not have Verizon coverage where he is staying so we will use CGI while up there. Will he lose his current Verizon phone number if we skip a month of paying his prepaid Verizon plan?
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Prepaid device unlocking policy
I got a text from Verizon earlier today saying that by July 2025, the device unlocking policy for prepaid phones is changing to a requirement for usage on Verizon's network for 60 days. This is what the policy is for postpaid. My question is this though: No prepaid service plan ever lasts more than 31 days, because prepaid…
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Activation a New Phone
Afternoon, I'm trying to activate 2 new phones which are Moto G 5G phones. Cant use the phones until i active them. Doing it over phone is so much as half of the time i cant understand anyone. Is there a way online to do this?
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My new Motorola Prepaid Phone order was Cancelled with No Refund and No Explanation
I purchased a new device from the list of Prepaid Devices while logged into my wife's account (to upgrade her phone). It was for the Moto G 2025 on May 6th, 2025. Total price was $65.54 and the transaction was completed. The very next day on May 7th the phone order was cancelled. The email to my wife's address said, "due…
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Disappointed
I feel extremely disappointed and frustrated with how Verizon operates. Honestly, I feel like I’ve been sc_mmed. Two years ago, I switched from T-Mobile to Verizon because all my friends said Verizon was better. My husband and I traded in two iPhone 12 Pro Max phones to get two iPhone 14 Pro Max devices. The person who…
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What is the "Unlimited Data" add-on in Prepaid?
After seeing a question about this recently, I checked my prepaid account and I now have this in my add-ons too. The fine print says something about "session" and verbiage about being connected to a particular cell site, which I think is the disclaimer that one's data speeds may still be slower than those on postpaid. Does…