Prepaid
Can Not Link Phone Number to My Verizon Account
I am able to log in to My Verizon using my email address and password I created when I started service with Verizon. Each time I log in I am prompted to enter my phone number and link my services but when I do I get a message saying "Provided Input is not valid and cannot be linked". I need access to the My Verizon app as…
promotion gift card
I've signed up and placed online order with Verizon wireless on April 2025 for 3 new line, a $300 gift card offered during this period and added on the cart. It's now October 2025 and nothing about the giftcard is heard. Issue was chatted,called ,and emailed with literally 30+ Verizon agents who are no help but with lies…
changed phone number phone won't work
Need help...!!! Phone number won't wk. I called 611 the robot answered I stated I wanted to change my phone # and it stated a number at me, I pressed a number for ( yes ) and it hung up immediately. I looked in my ( about phone ) area it still has my old # listed. Sim card area it shows: IMS not registered, and Network…
Not happy with thier site setup or anything.
Dude I've been trying to download a esim and turn on a prepaid number and everytime I do it online and put in the imei it flashes the next page then redirects me to the first bring your own device page. So I get the app and now all I have is this message board. VERIZON CHANGE YOUR LOGO TO A STRAW, CAUSE YOU SuK! I also had…
Refund denied
Never was able to activate prepaid sim card requested for a refund and was denied, verizon prepaid claimed i paid with cash but all emails show that the transactions were done over the verizon prepaid website.
Announcement 19 Call Restrictions - Solution
Posting this to hopefully save someone else another 11 hours of customer support... I tried to have 2 lines moved from a postpaid to a prepaid account. Afterwards, both had data but no voice or texting service. When trying to make a call I would get the following voice message: "welcome to verizon wireless, we're sorry,…
I really need help porting my number from AT&T prepaid to Verizon prepaid.
I'm really lost here. Trying to port my number from an AT&T prepaid plan to a Verizon plan. I just spent $150 on a new phone and a monthly plan. I enrolled in auto pay. Spoke with AT&T twice. Both times they told me my phone number is unlocked and available to port. They said all I need is my account number and a security…
Activate 60$ refill card
New customer with a new phone no number no sim card how do I activate my $60refill card
disconnected mobile member-am I entitiled to any of the money I prepaid them for the month
HI, I was with Versizon for serveral months on a prepaid plan. I had nothing but issues with them and they could not find my account half the time. I left them for another service. Am I entitled to a pro rated amount of what I paid them for the month. Thank You.
I paid my bill one day after the due date, but my data still hasn’t been restored.
I paid my bill one day after the due date, but my data still hasn’t been restored. Each time I call Verizon, I’m told that I still need to pay, even though I have both the receipt and the card transaction confirming my payment. It has been two days since I paid, and I still don’t have access to my data.
Can't receive texts from verizon prepaid
I have found that I can no longer sign-in to my prepaid account. I found that I cannot receive messages from verizon either. Because I don't get texts from verizon that means I am unable to speak to customer service as it requires me to get a text and respond before it will let me speak to someone. I called many times over…
How to close mobile phone account from overseas
Hello, I moved from the US to Italy last week and did not manage to close my mobile phone account (2 lines, prepaid) before the departure. I was trying to call the toll free number but not okay and I could not sign in the chat either as I do not receive the verification sms. Grateful to have your advice how to close the…
Plan Options
I am a long time Verizon subscriber (20+ years). I am a military retiree (24 yrs) and my wife and I are senior citizens on fixed income (over 80). Verizon gives me a $5 per line (2) military discount. Verizon keeps increasing the plan rate adjustment to the point that it's as much as the plan rate. I did not plan on the…
why the assistant automatically hangs up on me when i call and chose the speak with rep option
this is clearly a known problem and i cant pay my bill cause your stupid ai not letting me speak with anyone should be a 1 min at most fix except i have ben in a unlimited circle and went threw literally every option that had anything to do with money to no avail you have waisted all my day over this
Deeply disappointed in Verizon 5G; was I duped? Mot g play (XT2413V) AIN'T 5G!
Howdy, y'all. Purchased Total Verizon 5G kit at Target to use primarily as a backup 5G hotspot for biz travel. I completed the usual drill (MicroSD card, update to Android 14, security patches, apps, accounts, etc.) only to discover the Mot XT2413V is 4G LTE, not 5G. So I phoned Customer Support and advised that the box…
Change prepaid number to previous number.
Can someone help me? Prepaid Tech Support is literally a total runaround.
Can only download MMS on WiFi
Hi all, I just switched to Verizon (Prepaid) from T-Mobile. Ever since I got my number switched over and working on the my phone, I haven't been able to download or send MMS messages over the data network. What's weird is that I can download MMS when connected to Wi-Fi, but not when connected purely through the mobile…
Unlimited ultimate international calling and text
I live in USA. Are calling and text both within a particular country (on the list of the 210 countries) as well as texts and calls from the country to USA included in unlimited ultimate plan? I ask because some internet searches for this information list a cost of $12 extra per day. Thanks
Reconnect service
Reconnect my service
Verizon Locked My Phone for No Reason and Refuses to Provide CS
Verizon has locked my phone for no apparent reason and refuses to resolve the issue. I purchased a Verizon compatible prepaid phone through Walmart.com. It arrived through the mail. I used the phone for several months and most recently paid for services on May 30. On June 12 my phone was locked. I spent hours with CS…
eSim iPhone issue
I paid for a plan, the eSim took a long time to come to my phone, even longer to activate only to receive a message saying it failed to activate, and now my number is lost. The order says its on its way to be installed, which does not make sense.
$300 Promotional Gift Card
I've signed up and placed online order with Verizon wireless on 1/2025 for 4 new lines with 4 iPhone 16 pro max. $300 gift card offered during this period and added on the cart. It's now 6/2025 and nothing about the giftcard is heard. Issue was chatted,called,and emailed with literally 30+ Verizon agents who are…
Cannot Port my Daughter's Number
Hi, I had to switch to Google Fi (see https://community.verizon.com/t5/5G/The-West-Side-of-Chicago/td-p/1815094). Now I want to take my daughter with me. I am stuck in some sort of AI/sign-in/support heck. I call the support number and I get a myriad of different menus that seemed designed to ensure that I simply cannot…
Not enough money on account
Hello. I recently got an offer to try Unlimited data and added that trial to my plan. It told me to restart device which I did. Then couple hours later I get a message from my brother asking what's wrong with my phone. Didn't know what he was referring to. I tried calling him and got the message not enough money on account…
Refund
At June , I paid two times and I didn’t get my refund yet. How can I do that?
No data usage logs available in My Verizon
This has been posted before by others, but now this glitch has gotten my prepaid account. For the past 2 months, I've had no data logs available. If I truly weren't using any data, my data would be permanently at 100% data remaining, but it's not. I'm not on unlimited, so it's important to me to see where the usage is…
Anouncement 19 instead of voicemail while abroad
Prepaid. Every time I and my wife travel abroad callers can't leave a voicemail. This happens to both lines. If someone dials our numbers they hear: "We are sorry, the number you have dialed have calling restrictions that have prevented the completion of your call. Announcement 19". At the minute we land in the US and…
Issues with redeeming Verizon Prepaid iPhone 14 Plus promotion (May 31 2025)
TL;DR: I can't redeem the prepaid iPhone 14 plus promotion. Verizon agents have told me that they can't complete this order for me, the customer has to do it themselves. Wondering if anyone else has successfully redeemed this offer or is also having the same issues as me. Please help me, Verizon Support. Verizon currently…
Gift Card Problem
Tried to purchase an item with two gift cards which requires a credit card entry. Website responds that credit card is invalid. Tried multiple credit cards and was eventually locked out due to exceeded attempts. Feels like a Gift Card Discouragement Plan. Maddening!
Phone number registration
I can’t register my phone number to my login account