Other Account Discussions
Transfer account but got error: We are experiencing a problem while connecting you to the server. Please try again later.
I tried to port a number from business account to a new personal account but got stuck at "Plans and Features". I always got error ""We are experiencing a problem while connecting you to the server. Please try again later." " after clicking "Pick a Plan". I tried this for a few hours. I saw similar post on this board. I…
transfer line of service problem
I've been trying to transfer a phone number from one account to another, but I keep encountering an error message when I try to accept the terms and conditions. The error message reads, 'We are experiencing a problem connecting you to a server. Please try again later.' I tried again almost two hours later, but the same…
Feedback
I like to give credit where credit is due and I wanted to post here as I never received a link for a survey after my last Verizon store visit. Hartsdale, NY - Ive had bad experiences in the past with AT&T and unfortunately with Verizon as well but Van helped me with what I thought would be impossible. He also shared his…
Updating Service Address
I have, several times, tried to update the service address on my line with no resolution. I’ve tried via the Verizon Assistant chat bot multiple times; each time the bot states that the Service Address had been updated. I’ve tried several times through the My Verizon app; each time the app states that the Service Address…
Unable to block number
I'm unable to block a phone number as well as unblock a number already blocked on both my Verizon App as well as the website. I get an error message when I try to block or unblock numbers on both the app and the website.
Lost phone
Lost my phone I need to replace it how?
I need to unlink an old Fios account from my current mobile account.
I need to unlink an old Fios account from my current mobile account as Iwant to link it to my new FIOS home account
Is there a Loyalty Department ?
I have been a Verizon client, uninterrupted, for over 30 years. I have always received excellent service through phone and online support. That ended this past week, including today. The bottom line is that I was terminating my 5G Home service, and buying a new iPhone on a long term contract. There were some issues on the…
Is Verizon id.me
I have attempted for two years to receive the teacher discount via the Verizon id.me. It has never worked … It does not work … Why not?
Discounts
Why no discounts for long time customers & Senior Citizens
Delete all data from old phone
How to make sure all data is deleted from the old phone
Can’t Make Calls, Can’t Receive VMs and Texts
Since January 2026 I have had chronic issues not being able to make phone calls and receive texts and voicemail. Cannot get through to customer service by phone. Digital agent hangs up. Chat is the WORST. If I cannot speak to someone who will solve the problem, then I will change carriers. Been a customer for 8 years and…
How do i see sites visited
I need help looking up my browser history on theverizon site
Did I do wrong
I just had an excellent experience with a Verizon agent that we were on the phone talking and I have been through four agents and none of them could fix my problem and this one did we talked probably about two thirtyish and his name was Paul and if you need my phone number so that I can get this question answered I hung up…
Customer service reps
i’ve been with Verizon for three years and it’s been one thing after another with these people on November 7 of 2024. I asked if I was eligible for an upgrade. And I was . So I went ahead and ordered it. And it’s a very long story, but let’s just say I have over a dozen names of employees , an and and ot and othe and…
Odd number showing up on my sons text messages
Has anyone had 331-005-0000 show up in text history? Does anyone know what this is? Thank you in advance!
Streaming
How do I tell how much streaming I do per month?
Moving. How do I change service location
I have home internet and am moving. Can I simply take my router and plug in?
Trying to reach a "live" person
I've been trying to reach a "live" person this morning. I clicked the callback option on the website, only to receive a message that callback is unavailable. I called in twice and asked the bot my question, was told to hold for a "moment" and was left for over 5 minutes the first time, and 15 the second time, with just…
Activation issue
My husband and I have been with verizon almost 8 years. I recently left due to my I phone getting broken while moving to another state and I needed a replacement ASAP so I got a cheap straight talk phone until I got moved and settled (it's been 2 weeks). I ordered the phone I wanted and added new line back to my husband's…
Phone Odyssey - 2+ Hours and 1 Great CSR
It all started with a bath…Filling up my tub and wanting to have a relaxing afternoon. Then my phone decided to try to escape life but jumping off the counter onto the floor. It hit just the right (actual right corner) and BOOM!, flashing green and a big black blob. Got on my earbuds and had the assistant call VZW CS. A…
Can't log in to my account
I currently have 2 types of accounts. Prepaid for my phones and postpaid for the internet gateway. I am using the prepaid account number to post here since I cannot log in to my other account. If i try to log in to Verizon with the postpaid account information I'm stuck in an endless verification loop. I contacted Verizon…
unable to sign into a closed account
I need to log into an account that I closed a few weeks ago in order to download last few statements. But the website wont allow me to sign in even with correct user name and password. Does anybody know of a way around this issue?
Lost EVERYTHING in Fire/Any RESOURCES or INFO❤️
I’m requesting any ideas or information on where I could get temporary help while I regroup my thoughts…. I thankfully got a new phone overnighted to me by Verizon … thankful for their kindness and speed …but it was burnt…but I really am in shock at the response I get when I attempt to even call and explain my tragic…
Communication From Agents
One of our phones started to malfunction: it had swollen battery, would get hot, and the battery would easily drain. We were able to get a replacement via our insurance. Originally we were told we didn't need to return the broken phone because the battery was compromised. Then we were told to return it in the box the new…
Why does the cs chat shut down the chat while im in the middle of dealing with my issue?
Today i tried to use the text chat with customer service to figure out a solution for my issue. I choose text chat because i have difficulty understanding the accents on the phone. I started at 1:25 pm. I went thru 5 agents and each time they were looking into my issue the ai bot would notice no activity as the rep is…
Outstanding bill now in collections
Has anyone had a horrible experience like myself; from over charging me every month just to say whoops you'll be reimbursed on your next bill. But have to pay 300 now for 1 phone line. Then I have a suppsedly outstanding bill thats in collections now. That I opened up during the current service I have? I didnt think you…
Old devices
how do I find a list of all of the old devices I’ve had on my Verizon account
How can I access the Fios for Business website?
Hi, I am hardly ever able to connect to our company's portal on the Verizon web and app. I've tried different browsers on different computers. I've deleted my cache and browsing history. I am constantly creating new log-ins because it never accepts my verified username. So now I don't even know which on to use. When I can…
Compliance Team issue
On friday, my daughters phone was shut off by the compliance team. This is the phone line that she uses for work 100%. Turns out the compliance team was sending me emails and investigating her usage. However, it went to spam, the email did not look legite so I ignored it thinking it was a scam like millions of other emails…