Verizon Cloud
How to cancel Verizon Cloud
If you are a Verizon Wireless customer, there are three ways to cancel the Verizon Cloud paid subscription as a VZW customer: In the App, open ‘Settings - Delete My Account’. This will guide you through the workflow and on tapping “Confirm” your subscription is canceled. You will get a text message alerting you. Open your…
How to Restore Call Logs and Messages
Call Logs and Messages can not display a numerical value or total size when restoring and will instead request a time frame (3 Months, 6 Months, 2 years, All) based on the timestamps in the saved messages. Messages have the additional requirement that the device must be restarted after successful completion in order to…
How to stop seeing offers
Here are directions based on the Cloud Service you may have: Contacts-Only Accounts: If you are on the Free Cloud Version, and have Android 8.0+, you can open App Settings on the device itself, and in Notifications for Cloud App toggle off the ones you do not want. Premium Cloud Accounts: Open the Cloud App and look in…
How to reset your Private Folder
You should open the Verizon Cloud app and navigate to ‘Settings -> Security’. From there access to the Private folder may be reset. With VZ Cloud version 25.4 or later: Locked Folder Mobile When you click on Locked Folder (Mobile Only) you will be prompted to set up the 6-digit PIN and other security. This option can not…
General Cloud information
VZ Cloud secures and encrypts data "In Flight" and "At Rest", meaning that we have enhanced security when using the Cellular Network, MitM protection and detection when using WiFi, and our servers General note on App functionality: Most background functions of the Cloud App service will suspend when the device battery is…
Error Code 11
I'm having trouble accessing the Verizon Cloud App on my new phone, a samsung galaxy z flip 6. I want to sync my contacts that I uploaded to the cloud from my old phone, a samsung galaxy s8, but I keep getting error code 11. I've tried rebooting the phone, logging out and in again, and tested the app on wifi and data. I…
Has anyone encountered problems when trying to backup contacts, notes files to the Verizon cloud ?
I am only able to save photos to the Verizon Cloud. It will not let me toggle the switch on for back up contacts or anything else only photos has anyone else had this problem? If so, how was it remedied? Or was it remedied?
How to Backup Verizon Cloud files to pc
How to backup all Verizon Cloud files to a portable SSI drive?
Anyone else can't get rid of the red notification on your app??
I've tried deleting and reinstalling. I have no notifications but the red "1" won't go away.
Unable to download my photos from Verizon Cloud website
OK, yes, I looked at https://community.verizon.com/t5/Verizon-Cloud/trying-to-export-download-ALL-photo-files-from-Verizon-Cloud/td-p/1825593 - not useful. I simply went to the Verizon Cloud website on my desktop computer. I selected all photos and videos (2800). I then hit "download" icon. It spins (the little gray icons)…
I can't access my cloud
Unacceptable I am so disappointed and angry with Verizon and the ays they do things! This is ridiculous. I've been a customer for 6 years, and not only did they screw me over when I was supposed to get the $1,000 credit when upgrading my phone (I went into a store 2 times and they told me a box would be sent so I could…
Verizon Cloud Account in Suspended Status
I recently checked my Verizon Cloud via the Verizon Cloud app on my Iphone 16 pro and received the message that my account was in a suspended Status and to contact Customer Service. I have not missed a payment, changed carriers, received any notification regarding this situation, etc. I have contacted customer support on…
trying to export (download ALL) photo files from Verizon Cloud
I'm trying to export (or download ALL) of my thousands of photo files from Verizon Cloud to another location (ex. my PC). I can't seem to figure out how to do this in a way that is A) going to be time-efficient and B) ensures I'm not missing files due to time-out, etc. I've researched and see many other customers…
Download all file from Verizon Cloud to PC using Verizon Cloud Desktop App
I see a lot of questions about downloading files (pictures, videos, documents, etc.) from Verizon Cloud to a PC. It is actually quite easy. It took me a while to find the solution, but here are the steps: * Download and install the Verizon Cloud - Windows Desktop App . * Sign in using your Verizon account login username…
V-Drive folder is read only on osx
The V-Drive folder is read only on my mac. On my windows computer, i can add and delete files just fine to this folder and after a while they will show up on the Verizon My Cloud account. After adding the files, I can see it from my mac computer and download them. However, the V-Drive folder is read only so i can't add or…
Trying to restore/download Verizon Cloud content to my PC
I am trying to download ALL verizon cloud content.. I installed the most current windows PC app, running windows 10, 64bit.. When I open the PC app, the "restore" option is greyed out.. see the attached picture. I want to download ALL content to my laptop, so I can cancel the V cloud. I have been chasing my tail for 3 days…
Cannot download Verizon Cloud App for Windows
Hi! I Have signed up for Verizon Cloud because it was offered free when I got 5G Home Internet. I cannot get the Verizon Cloud app for Windows to download. I have tried multiple browsers on multiple Windows computers and it times out every single time. I have spent waaaaaaay to many hours on this. Can anyone help? This is…
Verizon deleted my cloud storage without my approval
A few days ago I wanted to back up my photos in cloud storage to free up space on my phone so I can download the latest update but cloud wasnt letting me . At that point all my photos and documents were there. So I change my password and everything seemed ok till I had to do the authorization check. I changed the password…
Verizon Cloud Unlmited
Like many items I read tonight, I am unable to come up with a solution. I am a subscriber of 5G Home Plus that is supposed to come with Verizon Cloud Unlimited. I have downloaded the app to my windows desktop and have failed at accessing it. If this is indeed included in the package, I would like to utilize. The FAQ's…
Verizon Cloud - Something Went Wrong
Every time I try to sign in I get: “Something Went Wrong. Please Try Again.” Edit: ***It started working finally out of no where.***
Verizon Cloud and Quick Time
I have Windows 10. When I log on to Verizon Cloud and try to play videos that I've uploaded from my phone, it tells me I need Quick Time to view/play the videos. It won't let me download them either. I would like to be able to download and save to my computer. I have the windows media player but that doesn't work either. I…
Verizon cloud is not not necessary for Android, iPhone,or Samsung
I can't stand the Verizon cloud I never it was archived all text message and calls. I use Google and iCloud so if you buy we all have access t cloud access without Verizon cloud getting in was. # Verizon cloud
Cloud with 20+ Years of my life Just GONE!
Hello, we have been Verizon for 20+ years but the last year we barely have service in our area with even an extender. I figured it would be worth trying another carrier at least so we sent 3 lines to another and added a new one on Verizon due to a previous contract we need to honor. I made sure I did everything to be able…
Unable to use our
We recently purchased Verizon Home 5G Plus which came with Verizon Cloud Unlimited for 5G Home Plus. However it seems the cloud plan got allocated to the line assigned to the home 5G hardware which we do not have any kind of account credentials for to log into, as such we have no way of actually using our Cloud Unlimited…
Recover prepaid cloud
How do I recover my prepaid cloud now that I'm on postpay if I don't remember my old user ID from prepaid?
Verison cloud
So they switched me to the plus plan and I lost my 600 free storage so I enrolled in the Cloud that would cost e 5.99 a month for a month and a half everything was fine then one day all my 13 years of pictures doc are gone Noone can tell me why Noone can help me get them back ive spendt more time on the phone with them…
Cloud storage
I keep getting texts that say my Verizon cloud account will be closed if I don't upgrade. There is nothing else in the text, no names, nothing. Is this spam or phishing or? The money for the cloud is automatically taken out every month. HELP PLEASE?
Lost phone
lost phonr, verizon access to photo and docs, how?
Cloud
* I wish to no how to recover my cloud and find old pics
Switched plans and lost everything on the cloud
I switched Verizon plans. My original Verizon plan, Verizon Cloud (600Gb) was included. My new plan, Verizon cloud isn’t included. I started a subscription to Verizon cloud with my new plan, logged in and everything was gone. the Verizon tech said they can see my archived data, and try to push it to my new cloud, but no…
Verizon Cloud
3 days ago, I switched from Verizon Wireless to another carrier and ported over my number as well. (due to service issues). My Verzion account is supposed to be still active until March 1 I now realized that I did not move the many family photos that I had on the Verizon cloud off. Is there a solution to this issue ? If…
Older files missing when switching from one cloud to other 2TB Shared Cloud Storage
Scenario 1) ph# 1111 is the parent master owner of account with a number of "child" users. 2) ph# 2222 has been saving to Verizon Cloud Storage ph#2222 from a Samsung S9. There are 10 years if files in 2222's cloud storage. 3) ph# 1111 adds/shares cloud storage with ph# 2222, with the understanding that the files already…
Verizon Cloud app not playing audio files
Per title, Verizon Cloud is not playing audio files. I can open app and navigate in it no problem, including seeing my music file / playlists. But if I try to play a song, any song, it just hangs. Song length shows "0:00" like it never actually accesses the file. Issue started yesterday, intermittently at first. I thought…
Why isn't my automatic cloud backup working?
I have all my settings on my Samsung Galaxy A53 set as instructed to have my photos, contacts, etc. backed up nightly, yet whenever I look in the Cloud App the backup has not worked, and I need to initiate it manually. Any ideas on why that might be?
Verizon Cloud
How does Verizon Cloud work? Does it help me free space on my mobile device?