5G Home Internet
Purchase Rebate nightmare
I purchased 5g home internet on July 31 and got two rebate promotions. One was $200 Amazon card and the other a $ 200 Verizon card. Well, I was able to claim the Amazon card no problem in my app account but the Verizon one never showed. After 3 phone calls and explaining my situation over a dozen times I now realize there…
$200 Verizon gift card
I need to know the promo code for my Verizon gift card please! it was for an offer August 2025 and I had just ordered my Verizon wireless. I got a rebate $200 from Amazon, which came up fine and then this one hasn’t came up for the $200 Verizon gift card
Wrong IP address on 5G Home Internet router
My Verizon 5G Home Internet router came pre-programmed with a Louisiana IP address and I live in Alabama. It wouldn’t be a problem except that live streaming tv gets messed up (news and weather) because of the confused location on YouTube TV. I can fix it temporarily but YouTube TV wants to eventually change the location…
1 Bar issues with internet and cellular data
Anybody in South Minneapolis and having issues with cellular data and Verizon Wireless internet. My cellular data and my Verizon Wireless internet lags and my phone or iPad can only get 1 bar and can’t get enough signal to open apps. Friends come over and lose cellularLTE signal. I go two blocks and my phone gets full bar…
Poor Technical Support or customer service for 5G Home Internet
We became Verizon Wireless customers when my husband worked for Verizon Wireless as a cellular technician (2003-2007) in Georgia, Florida and Las Vegas. We stayed with Verizon because the network was usually solid. The Merger of Verizon Wireless and Alltel Wireless caused a sharp decline in customer service and network…
Can't redeem Amazon Gift Card
I recently got 5G Home internet and was supposed to get a $150 Amazon gift card. The only instructions I received to redeem the gift card was a link on order invoice stating to redeem by Nov 28, 2025 at m.vzw.com/rebatenotification. When I click on the link it redirects to an Account Activity page that you can't do…
Internet bill
Where is my bill I haven’t gotten it yet
Does anyone know how to actually get someone to help with the delivery of the promo gift cards?
So I enrolled with Verizon due to the $200 Verizon and $250 Amazon Gift Cards back in August. I've called and spoke with 2 reps. Chatted with about 3 different reps and not one can seem to see why I haven't recevied my enrollment offers. I found this board since I decided to do some research online and low and behold.…
Free JBL speaker
Hi! It’s been over 65 days and I haven’t gotten anything regarding my free speaker. Any help would be appreciated.
Security Deposit NOT REFUNDED!
May 7th, I placed a 5G home Internet order, Verizon charged me $400 security deposit. May 12th, I canceled the order. May 12th - June 30, I went to off-line stores several time with no help! Calling the 800-922-0204 number twice a week every week, got the help but turned out not useful at all! June 30th, it's been 7 weeks…
$200 Verizon gift card
So I just got the home internet last week and it had the promotions of an Xbox and a $250 Amazon gift card and a $200 Verizon gift card. I can see on my account I can’t claim the Xbox until dec. 1st but I can’t find the $200 Verizon gift card or the $250 Amazon gift card. I have tried and looked everywhere and it even says…
$200 Verizon gift card rebate
#$200 Verizon gift card #5G Home Internet My rebate submission for the $200 Verizon gift card has problems. My submission status became “Invalid” today and the reason is “the line associated with this rebate was disconnected”. I don’t understand why because I’m still using the internet. I checked the eligibility…
Devices cannot connect
All my devices cannot connect to the router. I get a connection and it drops after it tries to secure an IPadress. I have secondary Wi-Fi device connected and it doesn't display a link light. This have been this way since 7/18
NFL Sunday Sunday Ticket Redemption Not Working
I upgraded my home internet to plus to qualify for the NFL Sunday Ticket promotion, but the offer is not showing on my account. I have spent hours between chat and on the phone with representative, and going in the store and no one has resolved my issue. I have been told three times that I would receive an email within 3-4…
Chromebook
@vzw_customer_support hello two years ago I was supposed to get a free month of Internet and a Chromebook I have received neither here’s a screenshot. I’ve called and texted and messaged and even sent letters to every point of contact that I can think of and I am just bewildered as to what’s to do next. Please advise.…
Can't replace a broken wi-fi extender?
In august I changed internet to Verizon 5G. I was promised ful coverage in my small 2 story home, and to save money. Neither has happened. We were mailed a free w-fi extender for choosing Verizon 5G. We've been getting our phones there for almost 10 years now. This wi-fi extender is broken. It does not respond when plugged…
It was great when i first got it
for the past two months and even now, my signal has gone from 500+ mbps to 45mbps. Verizon, your service signal is making it difficult to justify your monthly payment plan, seriously considering just canceling this internet and go back to spectrum
200$ gift card
Just cannot load page with my gift card. Same thing on my phone, tablet and even laptop. Text support didn't help me, rich them by phone number is imposible. Can anybody from verizon help me?
Cannot manage 5G gateway from either app.
Cannot manage 5G gateway from either app. It says it can’t find my device.
Take action showing 1
So this is annoying. The take action little bubble is still showing 1. My router is placed exactly where I want it & my service is perfect for what it’s used for. I don’t want to move it or order an extender. I just want the 1 showing & the take action to go away. I’ve done the test & have excellent results all over my…
Verizon WIFI Location Issues
We have been Verizon WIFI customers for years, and have WIFI routers in homes in two different cities. As of 3 weeks ago our WIFI service has dropped to 1/10th of what it should be. We learned from multiple service calls, expanding over two weeks and over 6 hours, that due to a Verizon location cleanup, each of our routers…
How to enable 2.4GHz
I don't understand how to en able 2.4GHz for devices that don't support 5g
One Time Fee
I signed up on June 3, 2024 for the lower tier 5G Home Internet plan. The offer was $60/mo, two year price guarantee, all fees, taxes and surcharges included, post-payment, no contract, no setup, installation or equipment fees. $10/mo discount for autopay from qualified account. I just got my first bill for the period of…
Drivers License
I understand Verizon's need to identify its potential customers. However, Verizon isn't willing to equally consider a customer's need for online security. Identity theft prevention works two ways. There is no balance between Verizon's need to identify a customer and the customer's need to keep their identity safe. I've had…
Amazon gift
How do I receive the promo gift card
Charged for nonexistent service
I recently moved to Bristol, RI, and bought Verizon home internet online. The service was unusable. It would turn on and off. When it was on, it would take forever for anything to load. I went to the Verizon store in Orleans, MA, and they said that Verizon did not offer service at my address. I then cancelled Verizon and…
Amazon Gift Card Promo
I signed up for Home Internet after years of happy service with another company. I ONLY made the switch because of the promise of a $200 Amazon gift card. I hadn't received it as of 2 weeks ago, so I called. The CSR said he could see the Promo, amd I should have an email in approx 5 days. 2 weeks later, still having not…
300 gift card
Hello, I signed up for your internet service, and the promotion included a Best Buy gift card. However, I never received this gift card. Could you please check the status and let me know when I will get it?
Internet 5 g
5g verizon internet! I live in town on a hill and have 3 wifi extenders. There is no reason it should drop all day and all night. I have 2 phones, 3 cameras and 1 TV on it. As much as I pay verizon this is rediculas
Promo taking 3 months to ship?
So after a week of customer service chats and calls I was finally able to place the order for the free JBL party box promo, on September 3….the thing is, it has a shipping date of November 10…because it was on back order…..that would be fine, if it were to ship when it was back in stock, which it now is, if I were to order…