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Internet bill
Where is my bill I haven’t gotten it yet
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Does anyone know how to actually get someone to help with the delivery of the promo gift cards?
So I enrolled with Verizon due to the $200 Verizon and $250 Amazon Gift Cards back in August. I've called and spoke with 2 reps. Chatted with about 3 different reps and not one can seem to see why I haven't recevied my enrollment offers. I found this board since I decided to do some research online and low and behold.…
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Free JBL speaker
Hi! It’s been over 65 days and I haven’t gotten anything regarding my free speaker. Any help would be appreciated.
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Security Deposit NOT REFUNDED!
May 7th, I placed a 5G home Internet order, Verizon charged me $400 security deposit. May 12th, I canceled the order. May 12th - June 30, I went to off-line stores several time with no help! Calling the 800-922-0204 number twice a week every week, got the help but turned out not useful at all! June 30th, it's been 7 weeks…
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$200 Verizon gift card
So I just got the home internet last week and it had the promotions of an Xbox and a $250 Amazon gift card and a $200 Verizon gift card. I can see on my account I can’t claim the Xbox until dec. 1st but I can’t find the $200 Verizon gift card or the $250 Amazon gift card. I have tried and looked everywhere and it even says…
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$200 Verizon gift card rebate
#$200 Verizon gift card #5G Home Internet My rebate submission for the $200 Verizon gift card has problems. My submission status became “Invalid” today and the reason is “the line associated with this rebate was disconnected”. I don’t understand why because I’m still using the internet. I checked the eligibility…
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Devices cannot connect
All my devices cannot connect to the router. I get a connection and it drops after it tries to secure an IPadress. I have secondary Wi-Fi device connected and it doesn't display a link light. This have been this way since 7/18
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NFL Sunday Sunday Ticket Redemption Not Working
I upgraded my home internet to plus to qualify for the NFL Sunday Ticket promotion, but the offer is not showing on my account. I have spent hours between chat and on the phone with representative, and going in the store and no one has resolved my issue. I have been told three times that I would receive an email within 3-4…
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Chromebook
@vzw_customer_support hello two years ago I was supposed to get a free month of Internet and a Chromebook I have received neither here’s a screenshot. I’ve called and texted and messaged and even sent letters to every point of contact that I can think of and I am just bewildered as to what’s to do next. Please advise.…
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Can't replace a broken wi-fi extender?
In august I changed internet to Verizon 5G. I was promised ful coverage in my small 2 story home, and to save money. Neither has happened. We were mailed a free w-fi extender for choosing Verizon 5G. We've been getting our phones there for almost 10 years now. This wi-fi extender is broken. It does not respond when plugged…
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It was great when i first got it
for the past two months and even now, my signal has gone from 500+ mbps to 45mbps. Verizon, your service signal is making it difficult to justify your monthly payment plan, seriously considering just canceling this internet and go back to spectrum
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200$ gift card
Just cannot load page with my gift card. Same thing on my phone, tablet and even laptop. Text support didn't help me, rich them by phone number is imposible. Can anybody from verizon help me?
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Cannot manage 5G gateway from either app.
Cannot manage 5G gateway from either app. It says it can’t find my device.
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Take action showing 1
So this is annoying. The take action little bubble is still showing 1. My router is placed exactly where I want it & my service is perfect for what it’s used for. I don’t want to move it or order an extender. I just want the 1 showing & the take action to go away. I’ve done the test & have excellent results all over my…
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Verizon WIFI Location Issues
We have been Verizon WIFI customers for years, and have WIFI routers in homes in two different cities. As of 3 weeks ago our WIFI service has dropped to 1/10th of what it should be. We learned from multiple service calls, expanding over two weeks and over 6 hours, that due to a Verizon location cleanup, each of our routers…
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How to enable 2.4GHz
I don't understand how to en able 2.4GHz for devices that don't support 5g
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One Time Fee
I signed up on June 3, 2024 for the lower tier 5G Home Internet plan. The offer was $60/mo, two year price guarantee, all fees, taxes and surcharges included, post-payment, no contract, no setup, installation or equipment fees. $10/mo discount for autopay from qualified account. I just got my first bill for the period of…
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Drivers License
I understand Verizon's need to identify its potential customers. However, Verizon isn't willing to equally consider a customer's need for online security. Identity theft prevention works two ways. There is no balance between Verizon's need to identify a customer and the customer's need to keep their identity safe. I've had…
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Amazon gift
How do I receive the promo gift card
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Charged for nonexistent service
I recently moved to Bristol, RI, and bought Verizon home internet online. The service was unusable. It would turn on and off. When it was on, it would take forever for anything to load. I went to the Verizon store in Orleans, MA, and they said that Verizon did not offer service at my address. I then cancelled Verizon and…
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Amazon Gift Card Promo
I signed up for Home Internet after years of happy service with another company. I ONLY made the switch because of the promise of a $200 Amazon gift card. I hadn't received it as of 2 weeks ago, so I called. The CSR said he could see the Promo, amd I should have an email in approx 5 days. 2 weeks later, still having not…
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300 gift card
Hello, I signed up for your internet service, and the promotion included a Best Buy gift card. However, I never received this gift card. Could you please check the status and let me know when I will get it?
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Internet 5 g
5g verizon internet! I live in town on a hill and have 3 wifi extenders. There is no reason it should drop all day and all night. I have 2 phones, 3 cameras and 1 TV on it. As much as I pay verizon this is rediculas
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Promo taking 3 months to ship?
So after a week of customer service chats and calls I was finally able to place the order for the free JBL party box promo, on September 3….the thing is, it has a shipping date of November 10…because it was on back order…..that would be fine, if it were to ship when it was back in stock, which it now is, if I were to order…
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How to Fix Intermittent 5G Home Internet Drops on ARC-XCI55AX Gateway?
Hi Verizon Community, I’m using the Verizon 5G Home Internet with the ARC-XCI55AX gateway, placed near a window with a strong signal. Speeds are decent (~200 Mbps down, 15 Mbps up), but I get random connection drops every few hours, affecting both Wi-Fi and Ethernet devices. Rebooting the gateway temporarily fixes it, but…
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Missing $200 Verizon gift card
Similarly to other users apparently, I am still missing the $200 Verizon gift card I was supposed to get after signing up for the 5g home internet on August 15. I can see the Amazon gift card rebate in process but the Verizon gift card is nowhere to be found and the receipt I have says it has to be redeemed by October 14,…
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Internet drops multiple times a day
I have a ASK-NCM1100 Gateway and a wifi extender, my connection drops multiple times a day. I have tried moving the gateway to different locations but the problem persists. This is very frustrating as I work from home and am in a lot of meetings. The drops usually only last for about a minute or 2 but can be very…
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$200 and $50 Amazon gift cards
I signed up on June 23rd, and the cards are in my home offers menu, but I can't activate the reward as it only appears as an image and not a link.
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Location
I live in Florida and get commercial for New Orleans how do I fix the location of my 5g home wifi to stop this
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Nintendo switch offer
I redeemed the Nintendo switch offer approx 2 weeks ago via the website, yet I have not received any communication regarding order fulfillment or shipment. There is no way for me to track this info as well. Who should I contact to inquire about this issue?