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Verizon credit card
Hello - I have had fios for a few weeks now and I have been trying to sign up for the verizon credit card, but the website says I am not eligible. I tried using verizon support, but they just keep transferring me between different departments who all say they can't help . The last rep gave me the number for the credit…
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Tuning the Internet connection coming into the house
My Internet connection keeps getting dropped and is slow. The dropping is the worst part. So, I want to "tune" the cable coming into the house and have done this before with Verizon. On another chat there was this link WHICH DOES NOT WORK. http://my.verizon.com/services/SpeedOptimizer/FiOS/ If anyone knows where the speed…
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Best Buy $400 Promotion Code Home Offer
Hello, I placed the order on Best Buy yesterday and the promo code worked, however, the order is being canceled. I attempted to re-order the fridge but the promo code was a one time use and it does not repopulate even if the order is cancelled. A new code needs to be generated so that I can make a purchase, please assist.
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For wire left open and unattended on the sidewalk and our yard
A Verizon technician left a Fios wire open on the ground through the sidewalk and our yard. It’s a major hazard and accident waiting to happen. This has been open since a week. I want to ensure we don’t have any liability should something unfortunate happen. Please remediate asap else we will have no option but to call the…
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Get Verizon to run fiber to my building
I am a tenant in a multi-unit building (6 apartments). I can see the fiber is hanging from the pole less than 50 feet from my building. When I called Verizon to ask how to initiate the process to get the fiber run to my building the customer service person told me that they couldn't submit a FAST ticket because one had…
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Fios Website Incorrectly Identifies My Building as a Business Address and Claims Fios Is Not Available
I am moving to a residential building where I know that my upstairs neighbor has Fios Internet. But when I try to sign up, the website tells me I am entering a business address and then says that Fios is not available in the building. This is obviously untrue since the upstairs neighbor has it, and because I can see the…
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High pitched pulsing noise coming off ONT modem PSU
Hi, I'm a new Verzion Home internet user. Got modem installed in my bedroom two days ago and unfortunately its PSU produces a constant pulsing high pitched noise which I can hear at night which is really annoying. I uploaded a video of how this sounds (my phone mic is very sensitive so the real sound is not this load but…
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Fios keeps disconnecting
What can I do to get a new ONT box? - I can't get no "real person" or "chat with us" never arrives to an answer. - Calling real-person always hangs up my phone after a minute - Chat with us always loops me, never helpful --- **COntext** FIOS has been working well last 1 year. All of a sudden, ONT keeps on flashing Data, I…
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E3200 vs G3100 as a wired extender?
I have a G3100 being used for wireless and a few wire ports in the house. I need more wireless coverage and have a spare G3100 and a E3200 that I can use as a wired option on my 2nd floor. The G3100 can be used in AP more or I can use the E3200. Does it matter which I choose? Would one be better than the other for coverage…
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Fast Ticket Request
Hi, I am wondering if I can get Fios internet service in my area. It only have 5G Home Internet and I would like a way to open a FAST ticket to get Fios in my area. Thank You!
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How do you remove an entry from the DNS table?
Hello, My CR1000A router currently has assigned the wrong hostname to my computer's local IP, and it's causing connection issues. The manual only provides instructions on how to add entries to the DNS table, not how to remove or modify them. I've also of course looked around the UI and can't find anything. Is there…
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Packet Loss at Verizon Peering Points (Arelion, Lumen) Slow Uploads to Off-Network Servers
Over the last few days I’ve had slow upload speeds to non-Verizon servers. Uploads to Verizon’s own speed test servers are fine and match my provisioned rate. Downloads are unaffected. mtr tests from a wired connection directly to my ONT show persistent packet loss beginning at Verizon’s upstream peering points, with the…
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Fios line not buried for more than 3 months
My Fios line failed and was replaced with a temporary line in the beginning of May. I was told it would be buried the following week. A few weeks later a technician arrived and stated it had been buried but was too short and that they would have to come back to redo it the next week. It is now almost September and after…
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G3100 is capped to 100 Mbps no matter what
We have a G3100 router that no longer gives us the speeds appropriate for a gigabit internet plan. We have tried multiple ethernet cables, reboots, factory resets, unplugging the battery, and fiddling with settings on the router. Even a call with a technician today was not enough as minutes after the call ended, the 100…
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Fios reliability
Hi All - I have had Fios drop three times in two weeks. The second time, I pulled in support and they were helpful, although the issue was resolved by the time I connect with someone. I am concerned about reliability as a business owner who WFH (therapist). I want to document the issue formally. Q: Where/to whom do I send…
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Order on hold after three weeks since placed order and three address verifications
I placed my order on July 29 and set the start date as August 12, it became on hold and asked for proof of residence. I uploaded and the verification team said it's 'released'. On August 12, it was still on hold and I didn't receive the router, so I contact the customer service again and they told me to upload proof of…
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Exposed line across yard with even being notified
A few days, ago verizon tech was working at the corner of our property on the phone utility box, I didn't think any of it, I know my neighbor is having some utilities put in. We have underground utility cables. Today as I was mowing my lawn I almost ran over the 75 foot or so of exposed cable sitting on the ground. I…
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GET A FAST REPORT RUN?
Hello, I have asked two separate people to run a FAST report but no response. We have Fios across the street and down the block but not yet at our building. Can someone please help? Thank you! Kate
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Router randomly reboots
My router has been randomly rebooting multiple times a day for the past 6 weeks. I’ve tried replacing the router with no success. I’ve spent hours on the phone, had the ont, power source, coax cable, and Ethernet cables replaced and it still reboots. Has anyone else had this problem? Did you find a solution?
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Please add my new address into Fios database
I bought a new construction townhome, the old house was torn down. The new one has an address change. The old used to have Fios, but new townhome does not. Verion fios technician came to my house to install fios, but he said you need to add new address into system, "build a new sub location" is his words. None of the 10…
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New Construction Townhome
We are building a new construction home. Neighbor addresses a block away check out for Fios availability but our new address does not. I request a FAST TICKET, please to get my address added to the database.
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Discovery + Charge After Confirmed Cancellation
In March I learned that I have been paying for Discovery + through my Verizon FIOS internet. I did not want nor did I ever use this service. On April 7th I cancelled the service and received an email confirmation that the service was removed. However, since then I have continued to be charged $9.99 per month for the…
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CR1000A static routes showing FAILED
Just got a new CR1000A router which replaced my old G1100 router. I cannot get the static routes to show applied no matter what I try. I have a google wireless (NAT mode) connected via its WAN port directly to the CR1000A. The google router has an IP on the LAN of the CR1000A and I can see the google routers MAC address/IP…
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Add Fios Condo Building
Hi, I'm interested in getting Fios service for my condo building. I know the service is available across the street. I'm on the board and can facilitate access to the wiring closet. What are the next steps for this. Thanks, Will
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New Construction Home
Hello, We just bought a new construction home and our neighbors address check out for Fios availability but our new address does not. I request a FAST TICKET, please to get my address added to the data base. thank you!
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Fast Ticket request
Hi, I am wondering if I can get Fios internet service in my area. It only have 5G Home Internet and I would like a way to open a FAST ticket to get Fios in my area. Thank You!
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packet loss 10024
Over the weekend, my neighborhood had a lengthy outage. My connection is working again, with very high packet loss (22-34% as measured by periodically pinging 8.8.8.8). I did the standard unplug and plug in, and I'm out of ideas. The support site says there is work happening in my area, but I don't have confidence that…
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How long does a neighborhood install take?
Yesterday a 30+ man crew began digging and burying FIOS conduit in our neighborhood. We currently only have comcast here and are VERY excited to see FIOS moving in. My question is how long is it typically from them burying the cable to us being notified we can sign up.
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Urgent FAST Ticket for Fios - New Construction
Hello, I have been a Fios customer for seven years and recently had to cancel my service because I moved to a newly constructed home. This address has not existed before. I requested Verizon to transfer my Fios service, and they initially confirmed this would be possible. However, after I purchased the property, Verizon…
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mbps speed
Hey all, I'm reviewing my Verizon FIOS bill and trying to see if I can save money. Right now, I have the plan that gives me 940 mbps speed. Is this overkill? Would I see a difference with the 300 or 500 mbps speeds? I do have two cell phones, two laptops, and multiple smart devices that connect to my home. We also stream…