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ADDING $10 PERKS WITHOUT MY CONSENT!!!!!
I noticed my bill amount keeps changing each month so I got on the app and after all this time realized I was being charged $10 for a perk I NEVER authorized!! I remove it from the app and it says that my next bill statement will be $10 cheaper well I got my bill statement and my bill did not drop $10 like it was suppose…
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Debt sent to collections
I just filed with bbb and fcc. Verizon has sent a debt to collections that i don't owe and won't fix it. I had gone into a best buy to switch to verizon and get new phones. After going through the whole process and sitting there for hours, unfortunately they weren't able to port my husband's number and we have to keep it,…
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I was sent a bill for cell phone service I never had!
I was sent a bill for cell phone service I never had! The bill is $71.81. I bot a phone at Walmart. I spent total of 10 hours in Walmart - that day and the next day - while the tech tried to hook my old phone number to it...which he told me would take about 30 min. He could not hook it to my old number. I returned the…
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Billing problems and unmet promises
My partner, I, and three of our daughters signed up for service four months ago. Every billing cycle has contained a massive over billing, but each has been completely different. The $800 credit promised us for one of the phone pay offs was never delivered, and now Verizon is claiming that it’s too late to give us the…
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Billing issue
The billing is a mess. Since I upgraded and added a new line, verizon has charged me close to 1500 in two months. This is obviously not correct. I have spoken to customer service reps twice, spending HOURS to resolve. Both times they said it was or would be resolved and both times nothing changed. The first representative…
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Need help paying my bill
I had to have 2 emergency surgeries and been out of work for six weeks now I go back to work in four weeks but I am praying someone out there could help me and my family this one time, it won’t let me do another payment arrangement and our home internet is on my phone bill, I have never done this before and feel so bad for…
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Billing Statement: VM Deposit CL
Please confirm the following field in a billing statement: Destination "VM Deposit CL" - my understanding is this indicates a Voicemail message was left on the account in question, can you verify?
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Missing 300$ Visa Promotion
I was supposed to get a 300$ verizon gift card after purchasing my phone/plan but I don't see the offer in vzw.com/myverizon please assist?
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Is there a way I can get an extension until the 3rd of every month is there a way that I can get my phone on until then
Is there a way I can get extension until the 3rd so my payment goes through on the phone I do not get paid until every third of the month
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Cash payments
I set up autopay on my account and forgot to move money over so that the money can be taken out. This happened 4 days before the money was even due. Verizon tried twice to pull the money while I was working. I am a bus driver and I drive a lot so I can not just pick up my phone and easily fix things while driving with 50…
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Verizon's Autopay Discount
I have been with Verizon since 07/31/2024 and have been signed up for the autopay discount, which should qualify me for $40 off my bill. However, I’ve repeatedly been denied this discount due to what I believe is an incompetent customer service system. Every time I contact them, I speak to a different representative and am…
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6 Days and I can't see my account information, something wrong?
Hi, Just wondering how long it takes to see my account on-line and the MyVerizon app? Guess I'm a bit worried that I will not be able to activate auto-pay/paperless, etc., and claim the $300 gift card for ordering on-line before I have to pay my first bill. Anyone. Thanks
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Charged for 30 day free trial
I signed up for a 30-day free trial for 5G Home Plus. I returned the equipment within 30 days and have my receipt for the returned equipment, which indicates the transaction type as "Refund." Six months later, I have a hit to my credit report indicating Verizon has sent my account to collections. Collections can't tell me…
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Bill due date
My Bill was due on the 27th of June but i can't pay till the 3rd of July, i also am unable to setup a future promise payment. Will i be okay till the 3rd?
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Account is restricted from using bank account as payment method
I was enrolled in autopay before and was receiving the discount but i noticed a while ago i was not enrolled in autopay anymore and my account is restricted from using a bank account as a payment method so i cant get the discount anymore. It doesnt even say why my account is restricted so im wondering if anyone can help me?
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Need phone for new job🙏🏾
* Hi, I'm running into a issue i can't resolve myself. I had set up two promised arrangements. It wouldn't had been a problem if I would have known my new job pays bi-weekly. My last job i got paid every Thursday, so when I had set up the 2nd, I was thinking I would have the money in time. I do not want to get suspended. I…
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Overcharged for Travel Pass on multiple trips!
Recently, my husband and I took two trips abroad where we opted to use the Travel Pass service from Verizon. This service charges $10 per day only for the days the pass is used. However, both times, despite turning off mobile data, we received notifications of charges for days we didn't use the pass. Upon returning, I…
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How do I get my account number
How do I get my account number
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Device Trade-in Reimbursement FAIL
I STILL HAVE NOT BEEN REIMBURSED for my trade in devices. I was SPECIFICALLY INSTRUCTED by the local Verizon store manager NOT to pay off my former carrier for the devices and close the account until I received reimbursement from Verizon- which she and the young man employee both assured me would be forthcoming in a timely…
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Bill help
Hey there, next week my bill is due. My family is going through a rough patch and might not be able to pay. Im already set up on a payment arrangement/extension. I didnt know if theres a way I can defer it a couple extra weeks or not. Ive only had it shut off maybe a couple days in the past 2 or so years. Looking for any…
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sign in malfunctioning
Cannot sign in to Verizon. Does not even let me put in any information.
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Disconnect while I have a payment arrangement
I was in a bad car accident a month and a half ago, and was injured pretty bad. I have fallen behind on my finances because I was unable to work. Now that I can get back to work I'm unable to because Verizon decides hmm.. let's slap this account with a reconnect fee for both of their lines even though they have a payment…
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Activation reimbursement and rude customer service
I have been a customer of Verizon for almost 16 years. We just upgraded our plan and got 4 new phones the other day, and the service rep told us that if we called Verizon and dispute the activation fees on our new phones, they would waive them. "They do it all the time", he stated. I called today and had a very hard time…
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Smartphone line access fee suddenly added after +10 years as a customer. Why??
I have been a Verizon customer for + 10 years with 4 phones on my wireless plan for that time span. My plan is 5G Start with unlimited data across all 4 phone plans. This month a Smartphone line access fee of $40 was added to 1 of 4 phone lines. Information on Smartphone line access fee is vague at best. Why was it now…
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Make a payment arrangement
Make a payment arrangement
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I want my verizon dollars
Good evening, like other many customers, I have no idea why I cannot use my Verizon dollars through apps. I can see my Verizon dollars through Verizon visa app easily, but what I can see was the white screen with "Please wait" I used PC website to use it and the website said" "You cannot use this feature". I tried to solve…
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repeated emails about promotional credit
I am getting repeated emails telling me that "Your device promotional credit* has been removed from your account because one of the required lines of service is no longer active." I have made changes to my account and I believe that this is correct. The problem is that I have been getting these emails everday for close to…
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Financial help
Can’t make my payment arrangement due to a unexpected car repair
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How do I get service on my apple watch
How do I get service on my Apple Watch ultra
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Does an extended warranty automatically cover phones I buy later?
I have maintained an extended warranty on two lines for several years. If I buy a new phone, does the warranty automatically cover it? I thought that I read in a Verizon post that the warranty does not cover a new phone on the same line. Is that true? Thanks for any help.