Billing & Payment
I was informed that there would be a $10 fee of I wanted to speak to a live person regarding my billing issue.
Insult to injury, trying to keep myself from drowning in a self inflicted wound. Verizon wasted NO TIME at all taking me to task for a bill not paid on time. The recording actually TOLD ME "there will be a fee of $10 to speak to a live service rep" I have paid WEEKS,WEEKS early for months now. I will eat the service $25…
Cannot add to cart
I cannot create my cart anymore. I was checking out and chatted with a Verizon agent who said they'd help me waive the shipping fee because of all the trouble I've had with Express Pick-Up. However, the price they quoted me was way more than what I was initially paying and saw in my cart. So I told them no thank you, they…
What is "equipment purchase"?
So, I'm trying to upgrade my phone, from the app. Before checking out, I noticed that in the "Due Today" section there is a one-time charge of $143.67. I know this is for the activation fee and tax, so, I'm fine with it. But in the "Due Monthly" section, under the "Estimated Next Month Bill", there is another $143.67! But…
My Verizon Bill keeps going up
I am going to call up Verizon to try to get my bills reduced, which has gone up almost $40 over the last year. The chat agents are unhelpful. I am going to try calling and see if I have better luck. Any advice? I don't want to switch to Optimum. Thanks!
Paid Verizon Collection cannot get paid in full letter
I am a Verizon client for 10+ years and work in the mortgage industry. I have a client that is supposed to close on thier new home in one week but a collection with Verizon was keeping that from happening. So they paid the collection but they are having trouble getting a Letter of Satisfaction which our underwriter is…
FIOS RETIREE CONCESSION
My Fios concession for retiree was inadvertently removed from my account by a Verizon representative in a phone call trying to correct another problem. I need this to be reinstated to my phone bill.
Billing for a discontinued account
I was a loyal Verizon customer for many many years, and this is how they treat their valued customers: I have a disconnected account so I had to re-register for this post. I left Verizon about a year ago for Mint (same exact service for a fraction of the price). I then found out that Verizon continually charged me for ~7…
NEED HELP WITH EVERYTHING
I am hoping someone can help me. The only way to contact anyone with Verizon is by phone or chat and I just don't have it in me to do either again. I have tried both and spent hours trying to resolve this with no luck. I would love to just cancel everything and take my unhappy self back to t-mobile. I am so frustrated with…
Why does V Financial Svs. not speak to V Synchrony Card?
Many years a Verizon customer, 2025 is the year of good bye Verizon. This V card was only ever opened and ONLY ever used to pay for the Verizon bill. Then the physical bill started showing up a different amount then my V online bill as in the attached photo. Switched to pre-paid V phone on 7/3. Still getting billed for the…
Verizon refuses to remove the negative mark on my credit report so far.
My credit score dropped from 815 to 600 something because I disputed $51 cell phone bill after I transferred my number to AT&T. I was with Verizon for 20+ years, I never missed a payment in my life and I'm 44 years old. They sent me to collections, I communicated with them and let them know I didn't owe the $51 so they…
Express Pickup Stuck in Processing, no help from Customer Service
I'm having an issue where I ordered a phone for Express Pickup, they said it would be ready within 2 hours of the day I ordered, but I waited and no go. I figured I'd wait till the next day. Still no email so I check with the store to see if they see my order. They say they see it but it's stuck in "pending" and I must be…
Bill Ready Notification Email Not Received
I have paper billing, but I have BILL notifications turned on to receive via email and push notification. I receive this email every month on the 15th. Last month, I received the email on the 16th (which was odd, as every other month, it comes like clockwork on the 15th for as long as I can remember - I've had an account…
Unsatisfied Valued Customer
This is actually a complaint. I have been a valued customer for over a year. I have mobile and internet. I just paid 100 on my account last Friday. I owe $193 and I just called financial services to pay another 100 to connect service and pay the remaining 93 next Wednesday and Verizon could not help me. Do you all realize…
Device Payment Buyout Charge
I upgraded my phone on the app. I must of looked at the final page of charges 100 times before finally agreeing to upgrade my phone. I did not see any charges, I even turned in my phone which was in perfect condition to Verizon. They offered a 'buy out on us'. Now my bill has a Device Buyout Charge. It shouldn't have a…
Verizon employee
Dear Verizon, Consider this an official complaint about an employee at this location. Employee: Trinity [*****] Address : Columbus, OH 43212 Description: On May 31, 2025 my Verizon hot spot suddenly disconnected at a very inopportune time. The outage occurred because Trinity changed our service plan after bypassing the…
No trade in credit
I traded in 5 phones in Nov 2024 and STILL have not received trade in credits for 3 of them! Additionally a hot spot that I have been told was removed, keeps returning to my bill. This happens despite a “resolved”case #and multiple calls with customer service. I am very frustrated!
I need my final bill!!
I desperately need help. I moved from Verizon to another carrier on May 1st. I have been attempting to retrieve my final bill since that day, to turn into my new provider to pay off my phone balance. It is a significant amount as we have multiple lines. I no longer have access to the app or online. I can’t get access…
Billing issue
My dad passed away at the end of March. As a result, after 8 years with Verizon, I forgot to pay the bill in time in the middle of all the chaos. When I remembered, I sent the payment in the middle of April, so was about two weeks late. On the same day the payment was credited to the account, the account got suspended! We…
Phone upgrade
I was wondering if Verizon ever offers an upgrade without having to be locked in for 36 months ? I would love to upgrade and stay with Verizon but I don't want to be locked into any plan for that long just in case anything were to happen .. I'm not planning on leaving but life thrown curveballs . And if something were to…
Free Gift being flagged for fraud
Hi. I need help and cant get it anywhere. I signed up for the META HEADSET deal and it came time for my headset to pop up on my tiles. It never did so they filed a ticket and told me it was on its way to my house and would be delivered that next week. It never came. I chatted with someone who told me they created a ticket…
International Phone Charges
We were charged for an international call on a cruise that cost $1300. The call has been deemed as “valid” by Verizon. The call, which was 400+ minutes in the middle of the night, was either the result of a pocket dial or a phone call didn’t disconnect when hung up. Sorry, but a call connected without my knowledge is not…
Accidental international call more than doubled my bill
I usually call my family in England using WhatsApp or Facebook or FaceTime but accidentally called using my regular phone thinking that I was using WiFi calling and not cellular. I was so confused when I finished the call and got a text from Verizon saying that I had a $164 international calling charge. I immediately…
Verizon Collections
Two years ago I closed my account, paid everything that I thought I owed, and joined my wife's Verizon plan. Just now, my mortgage lender told me there is a $76 collections from Verizon linked to my SSN. She told me to call and get a deletion letter that she can then take back to the bureaus. How do I contact collections?…
Promotions
Well here I am still waitin even after talkin to the executive relations and them telling me that I will be receiving the promotional gift cards to pay off previous provider as they had in there promotion and I still haven’t gotten. I’m still gettin dragged along. I’ve never in my entire life seen a company so…
Still Haven't Gotten Device Promo Credit for Adding a New Line
In April my husband retired and ported his AT&T work cell phone number to our personal Verizon account, adding a line. At the time we were told he would qualify for the promo of "add a line and get an iPhone 16 on us". We paid all of the additional line fees and ordered the phone. On April 3, we were told by the sales…
No longer a Verizon customer but need past bills
Good afternoon - I recently transferred to another provider but neglected to download several of my previous bills, which I would like to keep. Verizon chat and customer service via phone will not help since I am no longer a customer. Any suggestions would be appreciated. Thank you
Verizon not honoring agreed price and promotion after transferring
Has anyone else here had Verizon promise one thing and then do something completely different? Seriously, I’m at a loss. I signed up back in April because a rep gave me this whole pitch—great monthly price, all fees included, free phones, free TV promo, the works. Everything sounded good and, yes, I got it all in writing.…
Suspended Service
my job recently cut back my hours so now I only work 15 hours a week and I need my phone for my job and so I can find a better job so I can pay all my bills. my phone recently got suspended because of the past due bill that I was planning on paying today because it was $180 and I got paid today when I went to go pay it. It…
Post Paid account locked
Looking for a little clarification on the topic since verizon customer service is useless. I went from a prepaid Verizon account to a post paid Verizon account. Main reasoning was because of my frequent travel out of the country and a Verizon rep told me Verizon doesn't prioritize prepaid accounts abroad .....which…
See last bill info
Bill is different than what I was told it would be