Billing & Payment
Can’t speak to anyone when bill is past due…?
This is absurd, I just found out that several lines that I was told I had been cancelled are still active and have been for some time and I have been paying for them even though they have been inactive for years. My bill has been sky high ($500/month) for a while now and I finally got around to seeing why… BUT when I…
Customer service for billing issue
I have been dealing with these new phones since December, everytime I call on hold for at least an hour and they never fix my problem. Phones were suppost to be no charge when we got them but have been charged every month Ready to get a new provider after 25 Plus years with verizon.
Extensions
I was wanting to get an extension on my payment
Promised no service interruption - why is my Service interrupted then??
I have a payment scheduled for Friday March 6. Why was my service interrupted - and now cannot get thru to financial services department to inquire. Was on long "chat" on Friday Feb27 and was assured and promised that everything was in order and to disregard the "service interruption" texts. And as long as the payment was…
My bill
why is my bill so high?? My understanding was my bill was going to be $55. Nope it’s not I’m already looking for different internet.
customer service and billing
I have been a customer for 20 years and must move to ATT due to poor customer service. Incorrect billing and harassment about bill
Payment
How can i access my payment history
Verizon Billing issue
I usually pay about $200/month for service. In January I was charged and paid $417.70 on Feb13. I called several times to find out why with no resolution. All they could say was related to a chargeback. I still cant get an answer. This chargeback was made in Dec/Jan well before I purchased a new phone and watch on Feb12. I…
Disney Bundle
I'm still being charged for Disney Bundle ($21.99) months after cancelling it. I have had to call each month and talk to customer service, they refund that portion of my bill and say they can see where I've cancelled it but its pending. I don't understand why I'm being billed for this each month? I've emailed verizon…
How to get a response from Escalation Dept??
Hello - we have a complaint filed with Verizon Escalations for billing after phone lines were ported to another carrier. We had ONE call from them (someone named "Angel"), and she said they needed to get some information from the porting dept. We set up a follow up phone call, which she cancelled via email. I have not been…
how to make my payments automatic
How do i make my payments automatic
Verizon Didnt Provide PIN for Pre-paid debit card - How do I use it?
If I choose credit, the transaction is declined. I have been on with Verizon for over an HOUR…3 different people. Zero information but 100% frustrated. How do I get a pin number to use the prepaid debit card?
$485.03 chargeback fee
Hi, Why am I getting a chargeback fee? If I knew that I would have not upgraded from my iPhone 12 to the 17. I also upgraded my plan too. Please help!!!
Contact a human
I have tried for more than an hour to reach someone via customer service chat on Verizon.com. I lost my phone. I am in Italy. I need help. I cannot sign in because of a problem with my password. Everytime I try to reach a service rep, I get a command to sign in. But I can't. Is there a way that I can get to a live person…
Error in Billing
We went to Verizon store because our phones were not working at home. Salesperson told us we needed to get new phones. we purchased 2 new iphones. he then told us we could lower our bill and have 4 lines. we decided to take the 4 lines and put on granddaughter on my old phone. getting new phones was not the answer as it…
Loyalty discount
My bill went up and I called to find out why. Turns out verizon can now change the terms of your bill and plans are no longer grandfathered in. I changed our plans to lower our bill. The representative told me about the teacher discount. I specifically asked if it would affect my loyalty discount and the rep said no. I…
Chatham NY has no Cellular Signal Poor to none Every Verizon user in our area.
Chatham NY, Valatie, NY and several other small towns in our area have has little to no Cel signal for a few months now. As our schools Network Admin I have advised fellow staff and students at Chatham Central schools to call Verizon and open a ticket. For weeks we were told their was no issue even though hundreds of us…
Unresolved issues
I am writing to formally complain about ongoing unresolved issues with my Verizon account. Despite being a loyal customer for some time, I have encountered multiple problems that have not been addressed satisfactorily. These issues include credits owed to my account for several months without resolution. The lack of timely…
How to talk to human
This all started back in Dec.,First let me say I've been a Verizon customer for 12 + years,. It was then that Verizon took extra 250 dollars out using auto pay which came as a surprise and caused me to get behind on other bills. Could of gave heads up. So I call and tell them that I need to come up with a plan to lower my…
verizon service while homeless?
Hello , I am curious about my verizon service I am losing my home and possibly will be losing a job as well . My husband and I have verizon but will soon become houseless what should I do for verizons end. I want to keep my phone on and the wifi I understand promise to pay but that can only stretch so far. Thank you
Your credit score doesn't qualify for a monthly payment plan with Verizon.
have been with Verizon since 2002. My wife broke her phone and went to the store to get a new one. She was told there was a problem with our account and would have to contact customer service. I contacted customer service and they did not see any problems. I decided to try and upgrade my phone online and went through the…
How to get issues resolved without spending another 2-6 hours on the phone
I have had severe ongoing issues with Verizon billing since making the mistake of “upgrading” in April 2024. Trouble started immediately with month after month of overcharges, erroneous billing for services I had been told were cancelled by multiple reps, late fees because of improperly set up autopay (done by Verizon, at…
Disconnected account / final bill
Hello, I'm desperately seeking a way to get my final bill from Verizon - the disconnected account login form does not work, and the nearest corporate store is unable to help me without my account number which…I do not have and do not have a way to get. I'm hoping that by reaching out here someone can help.
I need your email address becasue of missing invoices
Hello, I am from Germany and have now been instructed by our parent company to contact Verizon US. The problem is as follows: Our American company receives a monthly mobile phone bill for approximately $250 for form All of our previous contacts have left the company, so we don't have any information. The amount is…
how much is...
How much is my monthly bill and how long is this contract
Service
no way you guys approve me for credit then I place my order then you guys take the money off my card then proceed to tell me upload my id which I did then tell me you can’t validate my identity and say you’ll refund me in 7 days how does that make sense
My account number
I need my account number
How to change my auto payment for my phone service
How to change my credit card information to pay my automatic payment
gift card redemption
I was given a 100.00 gift card on 1/30/26 and was told I couldnt apply it until the new bill showed up and i received an email saying my bill is ready. put I cannot figure out how to apply
Blackout Refund?
How do I obtain a refund re the recent blackout of NBC/WPXI in Pittsburgh?