Fios Internet and High Speed
How to activate Verizon Forward program?
Hello Verizon Community, I got approved for Verizon Forward on March 2nd, 2026. Should I have called Verizon Forward first or called Verizon Home Internet plan to choose first ISP plans? Than after setting up and activate internet with router/modem. After that wait 24 hours to call Verizon Forward/Lifeline to add program…
Just curious about Fios Internet questions
I've noticed quite a few questions on Fios Internet go unanswered. Is this because there's a lack of people on the forum that are familiar with the product (I'm not) or is it the question is not really network related? I can answer general questions but I'm not familiar with Verizon's ONT's and routers. Again, just curious…
Verizon needs to verify Modem connection before scheduling a self install
I am frankly irrate. I started a home Internet service with Verizon. They sent me the self installation package. My modem has no power cables, they were completely cut by the last technician. I knew ai needed a technician to come reinstall which is why I scheduled for the weekend. They need to verify that an address has a…
Where can I post a review?
Currently I don't see a place to leave a review directly to Verizon. Where is it possible to do so? I would like to warn others of what to expect when first starting their service. I will be waiting 2 weeks now to get my internet set up, I schedule an appointment a week ago to get my service started, and all they did was…
Intermittent fios signal lost
Since 02/22 2026, my Fios service stopped lots of times, I called the customer service and technician helped me fix the problem, but later the problem came back again and again, messed up all my home smart device , finally they set up another backup WiFi connection, problem solved but the speed getting worse, I live…
Network Configuration for Fios Business Account with Multiple Static IPv4 Addresses
I have a Fios business account with a single static public IPv4 address. I'm using a Verizon CR1000A Wi-Fi router. I need to add another server to my network that needs to be accessible using a different domain name and public IP address. I can get a block of 5 static IPv4 addresses from Verizon, but I don't see any way…
Tracert shows 2 hops request timed out
I have two hops request timed out can someone diagnose and this? 1 <1 ms <1 ms <1 ms 10.0.0.1 2 1 ms <1 ms <1 ms CR1000A.mynetworksettings.com [192.168.1.1] 3 6 ms 1 ms 3 ms lo0-100.NWRKNJ-VFTTP-333.verizon-gni.net [96.234.79.1] 4 4 ms 8 ms 6 ms G2-3-1-1.NYCMNY-LCR-21.verizon-gni.net [100.41.199.158] 5 * * * Request timed…
Switching plans
Hello! I am currently on Fios home internet 500 mps, but I want to switch down to the 300 plan. Do I need to get a new router for this or will it switch over automatically?
Trying to watch movies and it buffers
How do stop movies from buffering? I used to connect my Netgear to my modem and I used to put it on 5N or 2N . 5N was the magic port for my roku. Worked fine
I set a rule to block all internet access, but I can still access certain sites.
I set a rule to block all internet access from 10 pm to 10 am, but when I use certain sites like Google.com or Reddit.com I can still access and browse the sites really slowly. Can anyone help me with this? Thank you and appreciate it.
Stop responses to ICMP Echo requests
How go I stop the modem from responding to ICMP Echo (PING) requests?
Verizon Fios new building installations
I'm moving into a new building that is not wired for Verizon Fios and I am trying to inquire about getting it installed for the building. There's is no information about this on the Verizon website. I've tried calling and using chat an I can't get through to a person. I'm going to have to cancel my current Fios service…
Why is it so hard to get an answer why my area doesnt have verizon home services
I have been reaching out to Verizon for 6 years on trying to get fios 5G available in my area or an answer to why there isn't service availability. All I am ever told is to put my name and phone number on the waiting list and once fios is available in my area I will be notified. Just today alone i have spent over8 HOURS…
Email support
Can someone *please* provide me an email address for Fios support? I have now had to contact support SIX separate times, through phone and though chat, including both at once a few times where I'm sitting here trying to coordinate multiple simultaneous conversations with multiple separate support members because apparently…
Looking for Engineering contact
I have tried to go thru the automated phone system to reach someone in engineering. I am told I need to make a FAST request to Engineering to get a quote. This is a commercial property. The property next door has FIOS access. Our property is down a long driveway and needs to have an extension.
Is Verizon aware of the internet problems people have been having since last night?
It's not just me, Down Detector backs up what I've been dealing with all day. The internet connectivity cuts in and out constantly. This happens at another home I own as well. I have reset the ONT, reset routers, rebooted PCs, changed DNS, etc. It's all on your side. And when I asked about this issue on Twitter, I was…
Internet issue | packet drop | more than 6 months
What is the escalation path for flagging a long pending internet issue? I've a verizon phone + FIOS service for years and I'm shocked by the poor service over the last year. I've called Verizon multiple times, troubleshoot with different agents but the problem still remains. Issues Inconsistent FIOS connection - I cant…
Support
Had a few really bad interactions with both live chat and phone support after I was overcharged on my bill.
Why can't I talk to a Tier 2 or Tier 3 Tech Spt rep when the Tier 1 Tech says that T2 or T3 must fix
My Gigspeed Fios has been intermittent ever since upgrading to 2 Gig 16 days ago. I have spent over 30 hours on the phone with Tier 1 tech support and have had a tech to my home 4 times now to fix the issue. They all say my equipment is fine and that it is something at CO that needs to be fixed like a NG PON2 card. They…
Why do I keep losing internet connection?
I upgraded to 2 Gig 16 on 20 Jan 2026 and ever since that day, my internet connection drops multiple times a day for varying lengths of time. I have spent more than 30 hours on the phone with Verizon trying to get it fixed and nothing has been fixed. Now they are starting over again. I have asked to be connected to the…
Service from my local Verizon
I scheduled an appointment weeks in advance for last Wednesday 28th January, to switch service from my Verizon Fios in New York City to now Westchester County. On Wednesday, the Verizon tech showed up (at new address) to setup the internet but told me that he could not set it up because the junction box was blocked by ice…
Outage No internet or TV
My Fios went out at approximately 7:30pm on 1/31/26. It's still out at 3:13am on 2/1)26. There is no TV or Internet. Is there an outage in the area, or is this confined to my service?
Terms of contract not met
Here I go again having to use this forum to complain. I am again being charged an additional $12.00 a month for an extender that was part of the perks offered for signing in July 2025. I have already complained when the extender was sent to the wrong address and Verizon failed to follow up with UPS to retrieve it. They…
High Latency issues
I work at school. We have 2 ISP Comcast primary and Verizon secondary connection. We have it setup that throughput is being used equally by both ISP. While Comcast never has any issues but Verizon when being used goes thru alot of high latency issues. We talked to Verizon before and they advised do basic things like reboot…
Any way to request fiber install on street?
Hi, I currently have Fios service and we're buying a house down about a mile down the road. Fiber is available all on the streets surrounding where we are moving but not the street we're moving to. Is there any way to get Fios set up for our street?
My experience with this ISP
I’m just about to give up and go back to Xfinity. I had Fios installed a few weeks ago. Ever since then the network just stops working randomly. I’ve tried all the resets, router, ONT, factory reset etc. I spoke to a phone tech (which took FOREVER) just to get, did the whole video call doing all the steps I already did…
FIOS Package Plan Issues
On September 24, 2025, I wrote my first complaint in this forum regarding not receiving rewards promised when we signed the contract for the Verizon Fios. Part of my frustration at the time was the fact that it is virtually impossible to speak to an agent and when you finally wait for almost an hour and get to one, they…
Is uploading proof of residency mandatory for a new FIOS Internet account?
Hi, I have created a new account and picked 1 GIG Internet Plan. An installation appointment will be next Monday. Do I need to upload the proof of residency to have my Internet active and ready to use next Monday? I tried all ways including phone calls and chatting with agents but no one was able to help me out because the…
disable remote management from verizon.com
I disabled remote management from router setting (mynetworksettings.com), however, when I login to verizon.com, I can still do remote management on the web site. Is there a way to disable this? I want to completely disable any kinds of in bound connection. If no, I will have to buy my own router, and use it. Thanks.
IPv6 service not being provided
I am having trouble getting to some websites because I am not getting IPv6 service. It is NOT a router issue, as I have connected my client computer directly to the ethernet cable coming from the Verizon ONT> get an IPv4 connection but no IPv6. Results from IPv6 test website confirm that I am not getting IPv6 service. It's…