Order & Tracking
How to add another phone onto my account
how do I add another phone to my plan and how to I Order the phone
Cancelled order after payment
After spending 2 hours on the phone thinking the situation was taken care of, a payment was made. Waiting over a week for the order to be shipped, just accidentally (I was checking my account for an update) found out they cancelled the order! No notice, nothing just cancelled. Cannot get anyone on the phone for assistance,…
Legal team: Do anyone know how to reach out to Verizon legal team?
do anyone know how to contact verizon legal team regarding refunds? I’m exhausted all options regarding a refund due to me from a business order I placed and was cancelled. I’ve contacted every department over 200 times. I even filed a complaint with BBB. No result and at this point my funds have been stolen my verizon. I…
what’s the point of advertising and offering next day shipping?
what’s the point of offering next day shipping when my order is just going to sit there “processing” for over a week? this is completely nonsensical. if i wanted to wait weeks i wouldn’t have ordered next day shipping. i needed a new phone asap and that was my best option. I would not have ordered if I knew how careless…
Haven't received refund
I am so ticked off..ordered two phones 2 weeks ago. Paid in full. Never got shipped. Called they said the payment never went through but was taken out of my account. Told me to cancel the order wait 5 days for a refund. Still never got the refund. So I’m out $1200 and have no phone!!! What a joke! Multiple phone calls just…
Urgent: Have anyone successfully received a refund after Verizon your order??
I placed a business order via phone with agent on 02/05/2026 Order number ***** location code X899201… The order was cancelled same day and officially cancelled in system on 02/11/2026. I received an email regarding the cancellation as well as spoke with a rep. I spent $276.50 for sale tax on this order using my debit…
Order not doing anything
Order placed for next day delivery, and port in number I have had absolutely no updates to my order, my current provider says they haven’t even heard from spectrum and now I’m without service for FOUR days!!
FedEx Delivery Issue
My husband has been without a phone since Friday. And cannot get one till Monday. (Hopefully) He is a First Responder and needs his phone. His Sim card is damaged and cannot be fixed. I ordered him a new phone Friday to have it overnighted by 12 pm pd 20 more to do that. Never came looks like its stuck at FedEx Hub in…
Verizon can’t locate my order?
I placed an order as a new customer with verizon for an iphone 17 two days ago. the order confirmation popped on the page after i completed my order but assuming that i was going to get a confirmation email, i didn’t screenshot the page. i never received an email confirmation or any text updates to the number i provided.…
Want an ETA on when my credits return on account
Recently trying to sign up with verizon and order got canceled due to order issues. Tried to order in store but i don’t have my credits back yet even tho it’s been 48 hours? I’d like an eta on my credits being returned please!
Where is the single source of truth for ordering/plan info?
My odyssey started on Dec 30, when I ordered a phone upgrade. The rep was very nicr and assured md that it would ship on Jan 9th. Jan 9th came and went, so on the 28th, I called to see where my phone was and also let Verizon knos that I xouldnt return my trade in because I didnt have a new phone yet. The rep put a note on…
Issue with my order?!!!!!
I placed an ONLINE order With Verizon late on 2/6. I openedTHREE LINES and bought 3 iPhone 12Pro’s (myself & 2 teens). I PAID EXTRA for the SATURDAY next day delivery by NOON. Shipping info NEVER UPDATED. I’ve spoken to about 15 Reps thus farfar…. Trying to figure out where my order is. I will have to turn in our…
Help with order
I ordered 3 phones yesterday. I finished the verification this morning at 10 am and haven't heard anything back or got an email. Plus when I go to check my order it doesn't show up on my account.
help
i ordered a phone on friday and its tuesday and my order and tracking hasnt updated
Chat online
I received (1/31/26) my Google Pixel that I ordered online and after MUCH online chatting it's been determined that is damaged. Called customer service and spent nearly an hour and a half with Adrian/Verizon tech support to figure this out. They are sending me a new phone but here's where it yet goes off the tracks. The…
Why is my order still on hold and I did the verification
please help me Verizon
Is anyone able to get an order cancelled?
I put in an order for a WiFi extender back in November 2025 as it was a free promotion. Since November 10th it has been delayed with no updates. I have reached out to Support twice to have the order cancelled, but nothing has changed. Is anyone else having this kind of problem?
Nintendo Switch Promotional Offer not shipped
Hey I was wondering how long it took to get the email saying it was shipped cause I’m a little annoyed cause I decided to pay for the overnight shipping or two day shipping. Thanks
iPhone 17 pro order not received yet!
I placed iPhone 17 pro phones order (4 phones) on Jan 2, 2026 with a delivery forecast date Jan 9. As of Jan 29, I only received 2 phones. I called customer care few times, went to store no one can assist. The only thing they tell me is wait. I can’t even track with order no online. Anyone going through same? What are the…
Never received phones from order
Hello, placed an order online on Dec 29th. for 4 iPhone 17’s all with numbers to be ported over from T-Mobile. Received 1 phone a week later and that’s it’s so far. Called support 3-4 times, hour waits every time, have had 4 support tickets created. All conveniently closed the next day. STILL HAVE NOT RECEIVED 3 phones!!!…
Another Upgrading Story
Another story of how much of a nightmare it is to upgrade phones. I initially ordered 4 new phones for our 4 lines in our family. All upgrading existing lines. We only had (1) iPhone 17 on there, and all colors were showing on backorder with various different ship dates. We chose the one that was showing the fastest…
HELP PLEASE!
In September, I ordered the iPhone 17 Plus Pro Max with trade in on my phone. I soon noticed that the phone would not be shipped until October 24th and my return had to be submitted by October 26th to receive credit. As I wasn't sure this was possible, I cancelled both my order and my trade-in. Both were dated September…
Signal booster order
at the end of August beginning of September I spoke with customer support about the lack of signal that I have been receiving in my area for the past three years as a customer. I was told that they would send me a booster it would arrive within two weeks that order was never sent or even submitted end of September. I did…
New phone purchase
I am trying to purchase a new phone as a new client and I missed the deadline on an important email to submit documents. I’m trying to get a new working link but I can’t seem to get it nowhere including the tracking page. It just says that I need to take action but when I click it, I get stuck in an endless loop of trying…
Order delays and customer service
Ordered my iPhone 17 Pro Max from Verizon on 9/14 and it’s been nothing but delays. First they said it would ship in a week, then pushed it back multiple times (now saying 10/10). Every time I call, support tells me “it’ll ship in 2 days,” but it never does. The worst part? I’ve gone in-store twice and watched staff sell…
iphone 17pro max order
I ordered my Iphone 17 pro max September 24th with the original arrival date of 10/10. After calling verizon Monday (October 20) they said I would receive my phone in 3 business days because they were getting a shipment in. It is now Friday(October 24) 4 business days later and there is still no update on when my phone is…
Phone delivery
I ordered an iPhone 17. I wasn’t home when it was delivered. I’m gonna be charged because it was a trade in. this is dumb. There should be a way to cancel it easily or to resend the phone. ive been patient after three calls. I think I will switch to tmobile and submit this and all the evidence to some investigative…
No phone
Not sure what to do at this point. Two weeks ordered an upgraded phone. Order form said I picked it up at the store, I did not, however, receipt says it was being shipped, it has not. I have talked to Verizon three different times, plus, texting. Finally decided to cancel the order and request all charges be reimbursed.…
Empty phone box delivered
Hi. Received FedEx box. Open to find the iPhone 16 pro box inside was empty. Called Verizon who denied responsibility as they weighed the box when it left the warehouse. Agent said to file a claim with FedEx. FedEx has denied the claim saying the following “Our shipping contract is with the shipper of the package. The…
In store pickup
I ordered online in store pick up almost 3 days ago. And it’s still “processing” when I call they said I have to wait for the pick up email but any other time I’ve used this it’s been here same day