The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned something amazing is on the way!
Customer of 26 years. We upgraded to an iPhone 16 2 weeks ago, but realized the 17 was about to come out. We returned the 16 and paid the $50 restocking fee. Now I am told I cannot get the $1100 promo trade in, until the original phone is connected for 60 days. The phone was connected for over 3 years! I really need some…
I accidentally cancelled my order to get the iPhone 17 pro max. I already paid a down payment before. I tried to go back so I can trade in my current phone and now it’s tripled the amount. Any way I can get my order back?
I switch to Verizon back in may, I was told they would cover the cost of my phone at att for up to $800, so I went ahead and switched. I sent them my iPhone 15 próx max 1 tb, they said it would take two billing cycles to get the promotion. Long story short it’s about to be November I haven’t received anything by mail. They…
I am trying to purchase a new Apple Watch with cellular capabilities. I have a GPS-only Apple Watch Series 8. Verizon is requiring a 15 digit IMEI in order to proceed with the trade in. The internet tells me I should be able to enter my MAC or WiFi address without the colons and that should work. It does not because the…
We purchased 3 new iPhones back in April of this year (2025) partially on Verizon's promotion of offering a trade-in credit of $840.00 per phone which is really a $23.06 credit per phone each month for 36 months. We have received the credit on two of our phones each month starting on our June bill but have not received the…
I recently traded in a device and was suppose to receive 215 dollars in device credits over the course of 36 months. I traded the device in store and have the receipt showing it was received. However my second bill just came out and I have still not received any device credits.
I switched from TMobile to Verizon back in August. This was during their promo of paying off your old device. I have had to go above and beyond to get the email to send the other information they needed to contact someone that continues to give me the run around. No one ever calls me back and all around Verizon I’m super…
Hey everyone, I’m planning to buy a new phone directly from Verizon, but I’m a bit confused about which option makes the most sense — buying it outright, going with monthly payments, or maybe even getting a certified pre-owned device. I’ve heard that Verizon sometimes offers better trade-in deals or discounts depending on…
On September 22, 2025, I went to the Verizon store after being contacted by them the day before to say that I should upgrade my Samsung S21+ phone because soon there would be nothing to offer for an upgrade. Anthony told me I could upgrade to the Google Pixel 10 or the Samsung 25+ for $1,000 trade on my Samsung 21+ phone.…
Went through a promotional trade in with my 13 pro max for the 17 pro max. Verizon constantly promoted this every time I logged in. I took the bait and went through the trade in process, which alone was a hassle I ordered my phone to be picked up in Redmond, OR store only to have them call and tell me they actually do not…