Other Account Discussions
Why does Verizon want me to leave after 21 years as a loyal customer?
That was a little tongue in cheek. I was excited to be upgrading to the Samsung S26 Ultra, great phone. HOWEVER, I was told I could use the second esim for my work line from a different provider like my current paid for phone. Well turns out on friday it was going to take 3 days to get that second esim unlocked, so i…
2FA is sent to wrong/unknown phone number
I'm trying to log into my account, but the 2FA code is being sent to an unknown phone number. 1: how could Verizon allow a change to an account's phone number without verification from the old/existing number? 2: how can I change it back to my phone number without being able to log in?
Adding account manager
I've been trying to add my son as an account manager but the app won't let me enter the email. I click add without the email but nothing happens.
I Was Lucky to Meet Two Exceptional Fios Employees🌞
I am extremely satisfied with the services provided by Kyle and Harper today, March 5, 2026. Kyle installed Fios at my home in Bethesda, MD between approximately 4:15 p.m. and 5:15 p.m. EST. He was very friendly, easy to talk to, and demonstrated exceptional patience, integrity, and professionalism throughout the…
Account number
What's my account number
My Tech Coach Deserved Better
I’m reaching out to share some feedback regarding Tech Coach, Ross, whom I spoke with on 2/27/2026 around 6:30 PM EST. During our call, I became frustrated and hung up on him mid-sentence. After further research, I realized he was 100% correct - my issue was related to a landline, just as he said. I’d like to sincerely…
when will I receive the promotion gift card
Hi I installed home internet recently, as part of the promotion, I will get a $200 gift card and a samsung tablet, when will I receive the promotional perks? thanks,
How to Submit Praise for a Single Customer Service Experience
Question is in the title. I just had a really good call with Gene (I have his call #) and he went above and beyond after I had a terrible event occur on my account. He resolved it and even fought to get me additional compensation for my issue experience (their system fault, not mine) that I didn't even demand. He was…
Can I use the WinBack program to return to using my old phone and physical SIM?
I bought a new unlocked phone from Google and switched to Visible 2 weeks ago to save money but have had nothing but problems with both the phone and Visible. If I go through the WinBack program, will I also be returning to my old device and SIM card? I plan on returning the new phone for a refund so I would very much like…
Account transfer business to commerce
is there someone in the company I can contact to override an account and move my phone number from a business account to a commerce account. The regular business help line is no help they have no access to do anything really. And refuse to get me to a help line or person that has access to override the account Rand…
How to change my email
My email linked to my account has been deactivated. How do I change it to my current email address
Why so many verifications?!!?
I've had Verizon home internet for over two years. I'm constantly being asked to verify my account, via account #, Verizon "mobile internet phone number", or order number; however, I can't find ANY of this information, without having any of that information already!!!? It's INCREDIBLY frustrating to get asked for an…
I need 4 verizon poles moved that lead to a cell tower my company leases out.
Hello, My company owns land and needs access to an area where 4-5 verizon poles exist going up to a cell tower that we lease. We need access to the land that the poles are located and thus need to move the poles across the access road. Who do I reach out to to get these poles moved. We worry construction equipment could…
Adding ESPN unlimited changes my bill and removed my discounts
This happened to me as well. Lost my monthly discounts. Is there someone to contact directly to get this rectified?
Verizon left branches
In August of 2025, Verizon has been in my yard numerous times trimming trees and cutting branches, and then left a massive pile in my front yard. I would like these branches to be cleaned up from my yard asap Thank you
Complaints
How to contact customer complaints?
Verizon giftcard not working
I purchased a Giftcard at the Verizon Mobile store and I try to use it to pay my FIOS bill and I am unable to do it. Was asked to go to the store and they tried the same and didn’t work. Was asked to call Customer Service which is as useless when it comes to getting the gift cars department. Now Im stuck with a $200 GC…
How to contact a supervisor
Every time I call customer service and ask for a supervisor I am hung up on. What other way is there to get through to a supervisor other then asking an agent?
HBO Max Plan on VZW Max/Netflix Perk
Everyone I am having the exact same issue!! I originally signed up the Netflix and HBO MAX service perl 10/monthrough Verizon and then I tried to cancel it and I am unable to cancel it. It is driving me crazy I have worked on this for months I have called Verizon and MAX Multiple times and just got off the phone with MAX.…
They cannot find my account
Hello there! I have downgraded by triple play to 2 services as of July 2024. My Fios TV and phone bill currently is around $158+ I would like to downgrade my Fios TV from "The Most FIOS TV 3.0" to a regular basic plan. Every time I call, they cannot find my account. Over the span of 6 months, I have called 5x already with…
Login Reset
Hi, I’ve been trying to log in to my account for the past two weeks, but the system won’t accept my password, even though I’m certain it’s correct. I also tried resetting my password, but I haven’t received any password reset email. I’ve checked my spam and junk folders, and there’s nothing there. Could you please look…
$200 verizon gift card
I recently joined FIOS and am supposed to receive a $200 gift card and JBL Partybox on the go. I was waiting for the "ready to redeem" status, which was on September 25th. Since then, I've been trying to access the gift card without success. The system shows an error message, telling me to try again later or to call…
Bad customer service possible
Awful. No other way to describe it. Verizon, without notifying me, randomly cancelled my internet services. When my internet stopped working, I checked for local outages. There are always local outages. Two days later I contact customer support to find out it's not due to local outages, it's due to them cancelling my…
Verizon Residential Website Login Issue
Verizon Residential website does not let me log in. It either keeps me in an endless loop with no place to actually sign in (desktop) or it lets me sign in and then says this on my laptop and phone: "To watch videos, you will need to subscribe to NULL." I hate their app and would prefer to see my account through a browser,…
Green utilities/comms boxes along the road
we have a dozen or more green utility/comms boxes along the road in our neighborhood and most of them have either been hit by cars, exposing wires, are broken with covers missing or askew. Our community would like to have these boxes checked and repaired, how do we do that? thanks.
Verizon Pole is Down
Verizon pole is down on my property and wires are dangling , this looks like a dangerous situation and you're going to lose a grid I am not getting support on any customer support phone lines. please act immediately
I just spent another couple hours and they fix nothing
I have never waisted so much money and time
Utility Easement
We have a Verizon easement and have wires that are buried less three inches and one line is laying above the ground. What is the standard practice for burying lines? Thank you
Verizon Fios Cancelled YouTube TV without Authorization
We thought that Fios was fantastic in how they switched us from cable to YouTube TV and gave us some great deals along with it... We were wrong. Not only did Fios cancel our YouTubeTV account within 1-2 weeks of having it, but they also did it without notifying us at all. In fact, the only company that notified us of the…
Jbl speaker
Was anyone able to get the JBL speaker according to the supposed promo ? I've been trying the link on thr email sent and been clicking all over the Verizon site / app with no success. Was this a scaaaam to get us to enroll into their internet service? I would like to know if anyone was able to get it. This is so upsetting.