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Transfer pin
Verizon increased my bill by $30 due to some kind of loyalty pin expiring. I’m leaving the company. How do I pins my transfer pin? I have 3 lines.
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Multiple accounts same ssn
Hey everyone, hoping someone here or a Verizon rep can help before my 30-day window (Nov 4) runs out. Ordered 5 lines on Oct 5 — deal was 4 free iPhone 17s (256GB), activation fees waived, and a $200 gift card. Agent said only one phone payment went through, so he cancelled part of the order and made a new one under a…
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Blocking an SMS Shortcode Number 23456
Hi, I posted many months back about my incredible problem with SPAM. I am happy to see that Verizon seems to have enabled call filtering for more customers now, and so i am beginning to take advantage for the feature myself. i am however running into a problem in that the one of the repeat offenders spamming me is a…
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Our Experience
My husband and I have had the worst experience with Verizon these past few months. I can’t find where to post a review and I saw someone people do it here so I want to share my experience. I myself have been a customer at Verizon for years under my sisters plan so I thought Verizon was great, I recommend my husband and his…
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Cant access a closed account
After porting out, I have lost access to my account. I have tried the posted links, and the links verizon has in the FAQs and I am unable to access my account, bill, or subscription services.
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Contact at the Engineering Department
I have utility conflicts in the Tempe Arizona, I was told by the business team that the engineering dept. would be reaching out for coordination. I have not heard from them, can someone please give me contact information to the engineering dept. for Arizona. Thank you.
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Fraud Dept/Customer Service
I have had the absolute WORST experience with Verizon. I was trying to set up new service with them on 3 lines. Everything went through great....at first. I put my order in on Tuesday morning. Tuesday night, I received an email asking to confirm my identity. The fraud dept marked my name as fraudulent after I did that…
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Not able to access to verizon account
I tried to log into verizon account to see if my phone is unlock and can't get log in to (need the info in order to switch to different carrier) Called three different representatives to help me with, which they were very nice to try to help. The last person told me the option to about how I can get my number transfer PIN…
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Customer Service Experience
I just had the most horrible experience with verizon. I wasted six hours of my life at the verizon store to transfer phone numbers between my business accounts. The store staff was nothing but kind. But the ordeal that verizon tech support put me through, has made me reconsider ever doing business with verizon again. I…
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Why can’t we switch phones in the app/on the site?
Just wondering why we aren’t able to switch phones on the app or the website with prepaid? I have to contact customer service every time I want to switch my device which is highly annoying and time wasting. When trying to do it on the site, it states the device is eSIM only and I have to either add a new line to activate…
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Collections
I have recently received notice from the credit bureaus that I have a collection on my reports, but I have no Verizon Accounts. My credit report is showing a collection from Verizon Wireless- South for $3,379 dollars. I am asking Verizon to contact me so we can remove this fraudulent account off my record.
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Final DETAILED Bill for Ported Disconnected Account!
I need my DETAILED final Bill so I can get my credit from another carrier. I have tried the Disconnected Account Page, which only takes phone numbers. I used the Pay my Final Bill and that is just a payment portal and doesn't provide a bill. My Verizon only shows my FIOS, not my wireless and there are NO Bills. How do I…
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Unable to block number
I'm unable to block a phone number as well as unblock a number already blocked on both my Verizon App as well as the website. I get an error message when I try to block or unblock numbers on both the app and the website.
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Verizon account open on credit report but not collections?
Hey everyone, I was contacted by a collection agency that Verizon uses to collect unpaid debt. In my case, I moved over to a different carrier from Verizon in the summer and immediately Verizon locked me out of the account. Within this time I was in the process of moving to a different state and so the information on the…
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Not Able to Cancel Apple Watch After Discontinued Phone Plan
I discontinued my phone plan and changed carriers over a month ago. However, my Apple Watch is still connected, and I'm being billed for it even though my Verizon account has been deactivated. I have tried calling customer service, but my account and phone numbers for my cell and the watch are no longer found in the…
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Will Service Letter
Need a "will-serve" letter or availability letter from Verizon on their letterhead for a proposed new residential subdivision real estate development project. It's been seemingly impossible to actually talk to a person from Verizon that knows how to address or handle this simple inquiry. This is not a sales inquiry - it is…
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Challenging to reach supervisor
I am a new customer and since signing up it has been a nightmare. Billing issues, number port in problems and number transfer problems. felt like the first customer at a new company, no one knew what to do. Is there a way to reach a supervisor? Tried yesterday with 5 reps and got transferred to bill pay, hung up on, had a…
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Customer Service Experience
After spending 8 plus hours on the phone with Verizon customer service, being hung up on, transferred back and forth between fraud, customer service and customer care, I WILL BE LEAVING verizon after 20 years of being a customer. A quick recap. * After several hours of talking to Verizon, we have discovered we are victims…
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Chat Services
Hi, I am writing this because I can not find anywhere on here to file a formal complaint and this is the only way I can find to actually write something about my experiences. Hopefully you guys take this matter seriously as this issue can greatly affect your business. So, over the past 2 days I have been trying to speak to…
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Account Login: "disabled your password"
I can't login since VZW "disabled your password" due to "unusual activity associated with your online My Verizon account" There was no unusual activity, btw. Details: 1. I Logged in early one morning, then logged out 2. VZW email comes next indicating password is disabled. 3. Can't access online tech support, etc., since I…
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Can't log in to MyVerizon app on iPhone.
I'm unable to log into my account using the MyVerizon app on my iPhone 17 pro. I keep getting the message "The information you entered doesn't match our records. Please try again." I am able to log into the MyVerizon app on my iPad and I can also log into Verizon using a web browser on my Windows 11 pc using my normal user…
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I can't link my service to my profile why
I can't link my service to profile why
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customer service experience
We’ve been with Verizon for 30+ years! This last issue has been a complete disaster!! I’ve been misled, and I think I’ve been transferred from every transfer available!!! Verizon is going to lose my business. I have been trying to resolve this last issue for the past two months. I spent 5 hours on the phone in one day…
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Plan I'm on
Hello I would like to know if I have hot spot on my plain if not can I add it please
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Customer service
We’ve been with Verizon for 30+ years. I recently had a situation that happened when we were told we could get new phones at no cost, we had to trade old phones in. No problem!!!???? RIGHT!! I tried talking to several people. Spending 5 hours on the phone in one day!! Frustrating???!!!! I emailed executive services, a…
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How do I switch my phone number from an iPhone 7Plus to an iPhone 15 Pro Max?
I bought a refurbished iPhone 15 Pro Max to replace my iPhone 7 Plus that is being increasingly unsupported by Apple and by apps. Everything transferred great, like magic, except moving the phone number. The 7Plus only has a physical sim card. Do I have to call Verizon customer services or do I have to physically go to a…
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Unable to call landline, landline unable to call cell.
My cellphone is not able to call a landline phone, and land line phones are unable to call my cellphone. This problem has been ongoing for the week now. It also seems that I am not the only customer suffering this issue. So far, AT&T customers are not having the same issues as myself and other fellow Verizon customers.
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Should I stay or go?
I've been with Verizon wireless for almost 20 years! Yes, I said 20. It seems like no matter what I do or don't do there's always a problem with something with Verizon. And when you look at other comparable plans out there Verizon's really not offering us much more than the others like they want us to believe. I want to…
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Account Manager Request
I am trying to request being an account manager but am receiving errors ever time. Can someone help with that?
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Bill does not show phone number for any incoming call
Verizon bill shows Unavailable for ALL incoming calls while the phone itself shows the incoming phone number.