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Mobile hotspot added to my account
There should be REAL repercussions for stores forcing their sales team to add extra things to your account without permission. I just got a notification for my bill that was much higher than anticipated. Doing some digging insurance and 100G of mobile hotspot was added to my account without my permission. Not only without…
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Customer service
A few months ago I called Verizon and the rep asked me to take a survey I agreed, then she called me a bit later over and over, when I answered, she said she needed me to retake the survey because 3 was not acceptable, I hung up on her then she called me over 5 times then stopped the next morning she begin calling me again…
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Need a receipt that I paid off my phone. My account is disconnected.
I recently switched to AT&T and I need to provide proof that I paid off my phone to be reimbursed for switching to AT&T. I called Verizon Customer Service and they assured me that it would be in the final bill they sent me and stated that they did not have the capability of sending me my receipt for paying off my phone…
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verizon deactivated my account and I cant login
help me please. I cant even use the cant for customer support. I cant login I cant register I cant verify my account I only can use wifi and chat but the chat keeps asking me to log in. I cant login Ive tried everything resetting passwords nothing works bc I used to be a berizon customer 3 years ago then switched to…
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merge accounts
My wife and I have 2 separate Unlimited wireless accounts. Possible to combine into a single account that allows us each to keep our phones and numbers to save monthly costs? TMobile is promoting a plan that appears to be almost 50% less for 2 phones on single account...
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verizon customer service
We have been Verizon customers for 30 years. Phone, cable, internet.. We were never late with a bill. We have to move and needed to cancel our service., Verizon, during our move, cancelled our service 2 days before the arranged date. I woke up ready to get on line to make more move arrangements and nothing. Luckily my cell…
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I have a 5G phone, but there are no 5G towers around me nothing but drop calls missed calls, etc. how can I talk to somebody at corporate about this?
For just about three years now, I’ve been dealing with this. Unless I sit in one spot in my house and don’t move I can have a phone call if I move the phone call is gonna drop and I can’t call that person right back because it won’t let me. Because I take care of my mom and my dad who’s in their 90s I have to be able to…
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Question regarding 2FA
Question: I suspended my account while I was out of the country. When I went to reconnect my account you then wanted to send a message to my phone number to verify it was me. Problem: my account was suspended and I wanted to reconnect it. Is there any other way (email?) that this can be accomplished in the future so that…
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Unable to Upgrade Due to Pending Shipped Order
I am unable to upgrade my phone online, through the app, or with a representative. I get the following error message: "You can purchase a new device once the pending order is complete. For assistance, contact Customer Service at 800-922-0204. It looks like there's a pending order on your account." I placed an order for the…
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Rebate Issues
What a terrible way to start my experience with this company. I switched from T-Mobile, signing up for a mobile line and 5g premium internet. A huge reason I chose to bundle with them instead of another carrier was because of the rebates they offered as incentive to switch. They offered me a $200 amazon gift card AS WELL…
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Sign in to a disconnected mobile account doesn't work
Recently left Verizon Wireless and ported numbers. I'm trying to get a detail copy of my final bill which I believe can only be obtained through my account info. The final bill mailed to me is the grand total only. The sign in to a disconnected mobile account website doesn't work! Anyone know how to solve for this?
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Reclaim a phone number
Hello. Last August 2024, I let go of one of the five cell phone numbers used by my family at Tmobile. But now I need this number back. Calling the number confirms that it is now a Verizon number and that it is still disconnected. I am willing to open a Verizon account to have the number back, but, sadly, a Verizon Sales…
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TravelPass Charges
I'm currently in the midst of my third contact with Verizon in which I have invested nearly three hours of my personal time. My complaint is the bogus charges I get when passing with 30 miles of Canada. Since I live very near to Canada, this isn't my first multi-contact request for a credit. I have had two agents promise…
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Customer service
I have been a customer for over 9 years. So to start. when the service outage happened 3 weeks ago worldwide. my phone & watch were down for 6 hours all other lines on plan were working fine. Next day I noticed my watch was not connecting to the cellular plan it has or number sharing to my phone.. I spend 1 hour on the…
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Disconnected Mobile Account with Home 5G still active
My husband and I switched carriers after being with Verizon for 12+ years. Our numbers were ported over and everything went great UNTIL I could no longer access my Verizon account even though I still have Home 5G and a Gizmo Watch connected. I tried registering but I am being sent paper mail to verify myself. However, that…
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Disconnected Account Login URL
One of my posts with the "disconnected account login" URL was marked by a moderator as being the correct link, with notation from the moderator that one must use their User ID, not the phone number, in order to login. However, the website itself asks for the 10-digit mobile number to be entered in the first box, not the…
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Loyalty Discount
I've updated my mobile plan after being promised from a chat live agent that I would receive Loyalty Discount on my plan ($20 off) but of course got disconnected and I went back on to talk to another live agent and they said no such thing was stated; then the agent put a note on my account as top priority. 2 weeks later I…
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Customer service
I have been with this company for over 28 years and this year has been the worst. Accused me twice within a 3 month tume period of stealing phones that had been returned. When they found it was their error, promised to make it right. Now the charge has appeared again. I spoke with a representative that gave me some sort of…
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Number Porting Issue
I hope this email finds you well. Verizon has messed up my account by advertising wrong information when I added a new line with promotion. You guys told me I can bring in a different number from another carrier to use for the new line with their own number. Verizon even gave me instructions and told me my new line number…
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Is this a legit?
is this legit? I received this in my message inbox…
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Order fulfillment and promotional issues
I am not about to waste another several hours writing the entire issue here; but, long story short I did a promo to upgrade (I was going to go with another carrier) and yal offered an iPad or Apple Watch with upgrade. I upgraded 2 phones and added 2 lines for 2 iPads. Order was picked back due to inclement weather; then…
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Wrong email
I have been on hold for over an hour and a half to get a LIVE agent to assist in updating an email on my CHILD’S line within my account. Until that is updated we cannot file a claim for his new phone that fell into the ocean. Please help
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Porting one line
I have 2 lines and a watch on my account. I want to port out one line (the one without the watch). Is the rest of my account going to stay up and running? It is connected to my FIOS account where I get a discount and obviously still want the other line to remain up and running.
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I only received one return box and label for 1 out of the 2 phones I need to return
I just upgraded to the 17 pro max for both lines I have and I only received one out of the 2 return packages for my old phones for trade in. Can someone help?
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Verison Franchise Issue
What are my steps to escalate a customer service issue with a Verizon franchise store? This particular store quoted me on a sale, I paid and then the sales rep transferred the phones before finding out that there was a device payment on another line for one of the phones that I was trading in. So, the rebate wouldn't go…
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Removing line
I want to leave verizons phone line can I still keep my home internet ? What steps do I need to take . phone is paid off most likely will move my number to a prepaid line ( if acceptable )
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Change Security Pin
I want to change my security pin.
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Disney+ bundle with ESPN unlimited
Hello currently I know that the Disney+ bundle does not include ESPN unlimited. Is there a plan for this to ever be available? I missed the WWE event tonight because of this.
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Talk and text activity log not updating
I have this problem. Inaccurate talk and text logs missing calls and texts. And now my minutes log stopped updating entirely and my messages log skipped entire days. How is this fixed. Is it in my end or verizons?
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Agressive verizon solicitors
Yesterday at 5p I saw on my Ring camera 2 so-called verizon reps. They left after 5 mins. A half hour later 3 reps came back. Then at 7:30 another rep also came to my door. They proceeded to just hang around outside by apt door. I told them when they first came months ago that I am not interested in verizon internet. I'm…