Other Services & perks
Where can I find the promo code for the $100 Amazon gift card?
I added 5G home internet and I was supposed to get an Amazon gift card, $100. I can't find a promo code and I need that to redeem it. Thanks.
How to change my current individual Apple Music plan to the family plan through Verizon
Hello! I currently have an individual Apple Music plan through Apple. If I sign up for Verizon’s family plan (which is less expensive than my individual plan), will my current individual plan be suspended?
Paramount+ with Showtime
how do I access paramount+ with my FiOS account?
text messages
when looking at my usage my texts messages would say received and outgoing Know it says MT and MO what does those initials stand for
Netflix add-on
If I already have Netflix and ALSO have someone added for the additional fee, am I capable of keeping this person added to my account (I’m sure for add’l fee)
Netflix Sharing
I have a Verizon account and my son and daughter are on my account also. I signed up for Youtube TV through Verizon and cancelled my direct account. My son and daughter want to set up individual profiles like we had on the family sharing direct account. Can we do that and if so, how?
Verizon Removes Hulu Ads Add-On capability from all legacy plans and bundles
I am writing to express my profound disappointment with Verizon’s recent handling of the legacy Disney/Hulu bundle. On March 6th, Verizon abruptly canceled the ad-free Hulu add-on and removed the split-billing functionality that previously allowed legacy users to pay the $5-$6 difference for Hulu Premium. Alarmingly, this…
Employee Discount
How do I update my work email address from the existing one on file?
Verizon Visual Voicemail delays in receiving messages
I never signed up for visual voicemail. I get a notice that voicemail is delayed because visual voicemail is not activated. I don't want this feature.
Verizon One Talk app keeps crashing
ONe Talk app on Windows 10 keeps crashing, and when it comes back up unresponsive
When will the Rewards for trade-in device be available?
After canceling my service with AT&T, I switched to Verizon based on the numerous promotional offers presented to me, which included better service, comparable pricing, and the promise of having my AT&T phones paid off to facilitate my upgrade to new devices through Verizon. Regrettably, my experience has been far from…
Former customer still being charged for Netflix – support unable to fix
I ported my number out last month, but Verizon is still charging me for Netflix. I already contacted support in January and spent almost two hours on the phone. I was told the issue was resolved, but I was charged again in February. Today I tried to contact support again through online chat. The agent said they needed to…
New Customer – Ongoing Gift Card Issues and Extremely Disappointed
I am posting here because I am beyond frustrated at this point. As a new Verizon customer, I have already had multiple issues trying to receive and use a promotional gift card. After finally getting the gift card (which took far more effort than it should have), I used it to purchase an item directly from the Verizon…
BlackHawk
Hi Verizon Enough is enough. Blackhawk is completely incapable of delivering on their obligation to send gift cards. I received a $200 gift card when signing up with FIOS, one of the reasons I switched from my current provider. Fix this. I am unbelieveably fed up. I already left verizon for a competitor on my phone bill,…
Still true that with two lines on one device using eSIMs - visual voicemail only works on 1 line?
In a 2024 post, Verizon said: "Visual Voicemail only works on the mobile number that is selected as the primary cellular data line. The non-data line can receive voicemail but does not receive a missed call notification or voicemail alert." So if I have a business line and a personal line on my phone, I cannot get…
HBOMAX
for the last 4 mths I have been unable to activate or use on my phone or TVs without going through HBO directly. I followed every answer that I've gotten from Verizon agents to no avail HBO has been connecting me through their app for the last three or four months there's no problem with them. There's a problem with…
HELP ME CANCEL DISNEY! NOT A PERK!
We have had the Disney+ subscription far longer than it was available as a perk. It shows up on my monthly bill but there is literally NO place to cancel it. About a year ago I spent hours on the phone with a rep and they ended up 'escalating' it to their supervisor, never to be handled. How can I cancel this?!!! I don't…
Utility Map Request
I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in San Carlos, California and needs a utilities map for construction and design purposes.
Why did Verizon remove the "review deleted voicemails" feature?
(why doesn't Verizon have a category for Verizon questions or Verizon voicemail questions?) Why did Verizon remove the "review deleted voicemails" feature? My finger slipped and hit the 7 key and the message I was listening to was deleted before I could listen to it? There used to be a feature where I could retrieve a…
Max will not link with my verizon perk
I signed up for the Netflix/ Max perk about 2 weeks ago.. I followed the instructions to setup and had no issue with Netflix. Max, however, will not link between Verizon and Max. When I try to login into the Max app or browser and enter my Verizon password, it says “Max HBO subscription required”. I have called Verizon…
Buyout
I was promised a visa card for switching and a buyout of my ATT phone. I have sent 2 emails with my last bill showing the cost of the phone and have not heard back from Verizon or received the payment. Why is Verizon not communicating?
300 USD Gift Card not Approved
I submitted my request for 300 USD gift card. I bought iphone and switched from T mobile to Verizon and was offered 300 USD gift card. My request was supposed to be approved by Jan 24, 2025 but it never did. It is still showing pending. What do I do?
IS ESPN UNLIMITED FREE FOR SOME FIOS CUSTOMERS?
IS ESPN UNLIMITED FREE FOR SOME FIOS CUSTOMERS? AND IF SO HOW LONG
Can't Change HBO Max Plan on VZW Max/Netflix Perk
I'm trying to upgrade from the base ad-supported $6.99/month plan to the $11/month plan. I get all the way to the end, then it throws up an error message in red letters and I can't make the change. I've tried doing it on different browsers (Firefox, Chrome, etc.) in Windows, devices (the Max app on my Flip 5 and Tab S9+).…
Free Disney
I have been around almost 20 years can I get free Disney via the legacy plan ?
Perk Activation
Apple One Perk does not activate. Have spent countless hours with support but they are useless. Clearly an IT issue and multiple users have been seeing it on this forum (for different perks not just Apple One) with no help at all from customer support who have just been going in circles and asking for more information. On…
Cannot cancel +play after porting out
After porting out I am unable to login to cancel my +play subscriptions. I tried the disconnected login link but that was blocked as well. Can someone please reach out to me and help?
NFL sunday ticket 2025 promotion not working.
Im having same issues people have been having since last year with verizon signup and you get nfl sunday ticket free. I hv received the email, activated and it shows activated on my end but when i click on the email nothing happens. I hv spoken to and chatted wit countless reps. From offshore to USA, from repts to managers…
Disney Plus Bundle disappeared
We have had the Disney Plus legacy bundle for years. Now, I cannot log in and it is prompting me to subscribe. Why?! We have not changed anything on our plan. We upgraded my daughter’s phone a few days ago. Could someone have clicked the wrong button during the upgrade? Very frustrated! I do not want to be on the phone…
How can I report employee misconduct?
How do I go about reporting an employee who was extremely rude and condescending throughout the experience? I then drove to another location (apparently more official). In stark contrast, the representative there was extremely helpful, and even enthusiastic, in discussing the savings math for the various options with me -…