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Verizon Visa Dollars
I have auto redeem and it doesn't work. I have accumulated over $350 and my verizon visa dollars does not pay my bill nor does it give me gift cards etc. It shows on MyVerizon page as usuable. I have spent nearly 30 plus hours on calls with Verizon and Synchrony. I have linked the card to account and spoke to countless…
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Apple Watch Ultra
I went in the store on October 5th and started a new plan coming from T-mobile. At the time, I was given the option to add an Apple Watch for $7 a month or $500 off the Apple Watch ultra 3. Due to the lack of inventory of iPhone 17 pro, I was told they couldn’t start the line until the phone comes in. I went into the store…
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Reward Redemption Unsuccessful
Promised a Samsung TV back in March. Rep said after 3 months it would be sent. Didn’t tell me to expect an email or to go on the app to redeem it. Now it’s apparently expired and I’m out of luck. They said they sent several emails and gave me the “sent date” (no email). Why would they email instead of texting the message?…
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Disney Plus Premium upgrade
Hello i have a question. When i changed my plan i know i got the disney plus bundle with ads. But when i read your faqs it says i can pay an additional $10 and upgrade to the premium plan it even has instructions on how to do so. How can I upgrade to Disney Premium and or Hulu Premium? After you add and register the…
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5G home Perks
What is the process to setup my account using the Perks for Netflix and Disney? Also, I am unable to use the Perks for NFL Sunday.
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Longevity
Ridiculous to lose these benefits after all these years. I’m ready to leave verizon
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VERIZON'S SUDDEN REVOCATION OF PLAN PERKS
Starting A New Discussion Regarding The Sudden Revocation and Cancelations of Thousands of Users Plan Perks Without Providing Any Details As To The Circumstances Behind Their Shockingly Disappointing Decision To Make Such An Unprofessional Move. The Disney Legacy Subscription Perk Has Remained Active For Nearly a…
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Issue with Disney+ perk
Hello, Last weekend I upgraded a device and both plans on my account. Prior to this we had one plan that included the Disney+ bundle at no additional cost. We knew that keeping the bundle would mean an additional $10/month going forward, which is fine, however I cannot figure out how to get the perk actually going. My…
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Loyalty discount
Hi. I was just wondering if anyone else got their 25$ loyalty discount taken away without being told because you changed your plan? My 25$ was taken when I switched to the 50$ welcome from the 70$ plan. It was a 3 line discount. They replaced it with a 10$ 2 line discount. They had to get that $20 back somehow from me. I…
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LifeLine Account Access Issue
I have been working in the tech industry for over 25 years...even worked as a sales consultant for a major wireless service provider, so I have seen it all...on both sides of tons of issues. The issue going on with me is that: my mother has a lifeline account that's through SafeLink wireless. You will probably thinking…
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Latest promotion
I was given the run around at the Colerain store. They told me the promotion was trading in my phone for a small up charge per month. Paid $150 in store to offset some of the fees/taxes. Just got the trade in value back and it was a fraction of what they told me in the store($830 now $80) Now expecting me to pay full price…
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My Verizon Local passes claim
I claimed some local passes to a concert that is in a few days. I haven’t received the tickets/passes digitally and/or physically. I’m nervous that I’m going to miss out on the event. I have tried chatting with Verizon support but they don’t seem to understand how the passes work or why I haven’t received them. Does anyone…
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Plan change not activating
I changed my plan via the myverizon on Sept 23. It is now Sept 26 and my plan hasn't changed to unlimited and the perks I orer haven't changed. Says I have a pending order. I click on it, and then says no orders are pending and won't allow me to change plans anymore. Already spoke to someone yesterday and told me to a hard…
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Verizon Visa Dollars
I have a Verizon Visa Card. I have $400 of Verizon Visa dollars, which is displayed on my Verizon Visa app. These dollars to not reflect on my Verizon online account. I have called in more times that I can count, done online chats, each time being re-assured that I have reached the right person and they will resolve this…
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Disney Bundle
Is anyone else had problems getting into their Disney Plus app? I have the legacy Disney bundle free with my plan and I'm logged into my account but it wants me to re subscribe.
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Retrieve deleted voicemails.
Is there any way I can get deleted voice mail back there some from my mother in law that I want back but I deleted them by accident
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Verizon One Talk app keeps crashing
ONe Talk app on Windows 10 keeps crashing, and when it comes back up unresponsive
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No NFL Sunday Ticket
I upgraded a phone and plan to qualify for NFL Sunday Ticket. I even went in person to a store to ensure it was done correctly. I have yet to receive an email to redeem Sunday ticket. I have followed all steps recommended in the forum and on the website and still have no resolution. NFL Sunday ticket is the only reason we…
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Local Pass Claimed
I just claimed a NFL local pass for Eagles x Broncos (10.5). After claiming successfully, I was taken to the next page and it says “Claimed” with a thumbs up. However, the offer doesn’t show up on my claimed deals. How can I escalate this so I still receive my tickets? I was really hoping to attend the game and don’t want…
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TravelPass question
We currntly have the Unlimited Welcome plan which is supposed to include Canada and Mexico for data and messaging. Got that. I added the Travel Pass perk (at $10.00 a line) for 2 lines for this month, giving each line 3 days data/messaging in countries around the world. On the Travel Pass pages, Canada and Mexico are…
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ESPN unlimited
So why is it that Verizon wireless won’t grandfather folks who already pay for the Disney/Hulu/Espn bundle with espn unlimited, while everyone else does. And then offer it through Fios, which isn’t available in all areas.
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I can send texts but their texts aren't coming through to me
I can send text to everyone of my contact Just fine. There's only one specific person that when I send it, they receive it, but they send it to me and I don't ever get it in my inbox anymore. It just happened out of the blue. We can call each other too. We've already deleted each other's contact and added it again. Restart…
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Local Pass tickets
Hello have not received my tickets for a local pass comedy show that is scheduled for September 20. I haven’t received anything in the mail or by email.
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Tired of the customer service or lack there of
* I have had verizon for almost 20 years. I'm so at my breaking point to just go to a different phone service. You can't talk to anyone for help without getting a $10 charge added to your bill. I use the verizon chat. I have chatted with 3 different verizon agents after I added a line and phone to my plan. Just trying to…
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NFL sunday ticket
My nfl sunday ticket is not working. I recently got the verizon home internet with the promotion of free nfl sunday ticket for the year but it’s just not working, it’s not even letting me click on it how do you expect me to enroll when it doesn’t give me the option. This is so frustrating, i’m very disappointed with…
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Sunday Ticket Discount
Dear Verizon, I have been a loyal customer for years. You offer You tubes NFL Sunday ticket discount for existing Verizon customers ($200 off) but I can not recieve the benefit because I already paid for it full being a you tube tv subscriber. I feel this is unfair considering i subscribe to both but cant recieve the…
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The Worst Customer Service
Waited for half an hour to have a real human service guy. His English is so WEIRD. I cannot understand what he said. It's like the weirdest accent I've ever heard. They should def spend money on hiring guys who can TALK properly!
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Disney+
My daughter on our VZW plan moved to the next town over, we have the and she is now no longer able to stream it on her TV. Outside of watching it on her mobile phone, what can she do to correct this issue?
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JBL speaker out of stock?
I received an offer for a free JBL speaker however due to high demand it says it won’t ship for 3-6 months and I could redeem it for a Verizon gift card instead. The following day I went back to switch the offer to the gift card and now it’s saying the speaker is out of stock but I only have a certain amount of time to…
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Verizon Dollars
After possibly 100's of calls, 40 plus hours, a magnitude of supervisors and even more agents in customer care. Jacquetta and Balter from this Social Media Group gave me resolution and worked with me until completion. I appreciate them so much!! Best of the best. I've been with Verizon 40 years and staff like this make me…