Billing & Payment
FINAL BILL - Can't get it!
Been with Verizon for 15+ years and now that I've switched, they will not send my final bill which is absolutely necessary in order to get my lines paid off. Link for transferred lines will NOT work and they wont email the final bill even though they send me an email that says you have a credit. Unbelievable how you will…
Mobile service being disconnected
I paid through my bank $300 sent on 03/04 delivered on 03/06, when looking into account it shows process transaction number *****
Incorrect Charges on Verizon Group Plan
Around December 20, 2025, four of us ordered Verizon group plan with 4 lines for $100 per month (approximately $125 including taxes), with a promotion offering a free iPhone 17 Pro for each line. The devices were delivered in two shipments, three devices were delivered initially and the fourth device was delivered about a…
URGENT: Service Suspended After Payment Arrangement Error — Unable to Reach Support, Safety Concerns
Hello Verizon Community, I’m hoping a Verizon agent can see this and assist me, as I currently have no way to contact support due to a full service suspension. I previously set up a payment arrangement to pay the full balance. I mistakenly believed the due date was 2/14, but I later realized it was set for 2/4. I…
Help with payment arrangement
I accidentally chose the wrong date for my payment arrangement and need help getting my service restored. I meant to make the arrangement for this Friday but did Monday on accident and now my service has been disconnected I just need it back on untill Friday when I can pay it.
Switch to Verizon for less Promotion
I am writing to formally report a highly unprofessional interaction with a chat representative named 'Olivia' on March 8, 2026. Not only was the agent rude and unhelpful, but they also provided conflicting information—claiming to be a manager and then a supervisor—while explicitly refusing to escalate my concerns to proper…
Status of over billing on account
phone ported off our account due to her marriage 12/2024. I requested a correction and refund to our account for the overage charged January 2025 - December 2025. I only received a credit for December 2025 which processed January 2026 bill. When will our refund be processed? Lori
Verizon Rewards
I don’t understand where is the Verizon Up and or rewards? Even though they sink I do not understand where or what we get?
Navigating the Verizon Collections
I've always been diligent about managing my credit, but my recent experience with Verizon has been nothing short of a nightmare. After an unfortunate incident that led to an account going into collections, I reached an agreement with Verizon to settle the debt under a "pay to delete" arrangement. For those who don’t know,…
Complete lack of help with my billing issue
Over 18 months ago I convinced my elderly parents to get added onto our phone plan so they could get upgraded phones and a more economical plan. They traded in their phones and as new customers were offered a promotion for their old phones as well as the two new phones they purchased. For 19 months they have both received…
Trying to speak with a supervisor and I am on hold on the phone for 3 hours
Hi Verizon— I am trying to reach a supervisor to discuss a billing issue. I have not been able to resolve it with the agents who answer the customer service line. I requested to speak with a supervisor, but I have been on hold for hours. Can a supervisor contact me, please?
How to talk to human
This all started back in Dec.,First let me say I've been a Verizon customer for 12 + years,. It was then that Verizon took extra 250 dollars out using auto pay which came as a surprise and caused me to get behind on other bills. Could of gave heads up. So I call and tell them that I need to come up with a plan to lower my…
Can’t speak to anyone when bill is past due…?
This is absurd, I just found out that several lines that I was told I had been cancelled are still active and have been for some time and I have been paying for them even though they have been inactive for years. My bill has been sky high ($500/month) for a while now and I finally got around to seeing why… BUT when I…
Customer service for billing issue
I have been dealing with these new phones since December, everytime I call on hold for at least an hour and they never fix my problem. Phones were suppost to be no charge when we got them but have been charged every month Ready to get a new provider after 25 Plus years with verizon.
Extensions
I was wanting to get an extension on my payment
Promised no service interruption - why is my Service interrupted then??
I have a payment scheduled for Friday March 6. Why was my service interrupted - and now cannot get thru to financial services department to inquire. Was on long "chat" on Friday Feb27 and was assured and promised that everything was in order and to disregard the "service interruption" texts. And as long as the payment was…
My bill
why is my bill so high?? My understanding was my bill was going to be $55. Nope it’s not I’m already looking for different internet.
customer service and billing
I have been a customer for 20 years and must move to ATT due to poor customer service. Incorrect billing and harassment about bill
Payment
How can i access my payment history
Verizon Billing issue
I usually pay about $200/month for service. In January I was charged and paid $417.70 on Feb13. I called several times to find out why with no resolution. All they could say was related to a chargeback. I still cant get an answer. This chargeback was made in Dec/Jan well before I purchased a new phone and watch on Feb12. I…
Disney Bundle
I'm still being charged for Disney Bundle ($21.99) months after cancelling it. I have had to call each month and talk to customer service, they refund that portion of my bill and say they can see where I've cancelled it but its pending. I don't understand why I'm being billed for this each month? I've emailed verizon…
How to get a response from Escalation Dept??
Hello - we have a complaint filed with Verizon Escalations for billing after phone lines were ported to another carrier. We had ONE call from them (someone named "Angel"), and she said they needed to get some information from the porting dept. We set up a follow up phone call, which she cancelled via email. I have not been…
how to make my payments automatic
How do i make my payments automatic
Verizon Didnt Provide PIN for Pre-paid debit card - How do I use it?
If I choose credit, the transaction is declined. I have been on with Verizon for over an HOUR…3 different people. Zero information but 100% frustrated. How do I get a pin number to use the prepaid debit card?
$485.03 chargeback fee
Hi, Why am I getting a chargeback fee? If I knew that I would have not upgraded from my iPhone 12 to the 17. I also upgraded my plan too. Please help!!!
Contact a human
I have tried for more than an hour to reach someone via customer service chat on Verizon.com. I lost my phone. I am in Italy. I need help. I cannot sign in because of a problem with my password. Everytime I try to reach a service rep, I get a command to sign in. But I can't. Is there a way that I can get to a live person…
Error in Billing
We went to Verizon store because our phones were not working at home. Salesperson told us we needed to get new phones. we purchased 2 new iphones. he then told us we could lower our bill and have 4 lines. we decided to take the 4 lines and put on granddaughter on my old phone. getting new phones was not the answer as it…
Loyalty discount
My bill went up and I called to find out why. Turns out verizon can now change the terms of your bill and plans are no longer grandfathered in. I changed our plans to lower our bill. The representative told me about the teacher discount. I specifically asked if it would affect my loyalty discount and the rep said no. I…
Chatham NY has no Cellular Signal Poor to none Every Verizon user in our area.
Chatham NY, Valatie, NY and several other small towns in our area have has little to no Cel signal for a few months now. As our schools Network Admin I have advised fellow staff and students at Chatham Central schools to call Verizon and open a ticket. For weeks we were told their was no issue even though hundreds of us…
Unresolved issues
I am writing to formally complain about ongoing unresolved issues with my Verizon account. Despite being a loyal customer for some time, I have encountered multiple problems that have not been addressed satisfactorily. These issues include credits owed to my account for several months without resolution. The lack of timely…