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Trade in phone
Hello, I traded in my iphone 12promax back in March since the screen stopped working, i received $800 credit over a new iphone; the remaining balance $300, was to be paid off over the next 36 months last month i got a better monthly deal with TMobile so i switched and now i got a Verizon bill for $1150 which is the full…
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Store trade in issue
I upgraded to a new phone and have a promotional trade in ($830) to be dropped off at store. Drop it off and the rep handed me a receipt showing $260 trade in in gift card. She said there is a system error and it will self correct to $830. Go home nd immediately call CS and found out the store rep cancelled my trade in. I…
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Poor experience with customer service when upgrading my phone.
I am unable to find a reliable way of leaving customer feedback, so I am posting my experience at the Statesboro, GA store here. I went in yesterday, 10/2, to inquire about upgrading my phone. A manager started assisting me, but I felt like he kept trying to get me to get the IPhone Air, even though I very clearly said I…
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Trade In Credit Reversed - "Your active plan does not qualify"
Similar to many others I've found searching this issue, I tried to order a new phone on the website. As a long time existing customer, I used the "My Verizon" app on my phone. It would not give me the trade in value listed of $1,000, so I instead called customer service. Customer Service informed me that the phone was…
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Trade-in credit for iPhone 17 Pro Max purchased from Best Buy
I purchased a new phone from Best Buy with the Verizon trade-in promotion. When I activated the new phone and went to Verizon's site to process the trade-in, it was only offering me $186 instead of the $1100 for the promotion. How do I resolve this?
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Trade in value was not what I was told
I did the trade in deal for new a new phone. I sent back a perfect IPhone 13Pro Mac 512GB for a new iPhone Pro. They said I would get $1000. I got $125. Seriously? I’ve been a customer for a long time. This is the final straw. I’m going to start moving the lines off of Verizon to T Mobile. For $125, I want the phone back.…
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PHONE RETURN
In our family we have three lines. 2 of them were iPhones and 1 a Samsung Recently we upgraded and got two iPhone 16 pro and a Samsung S25 We returned one of the oldr iPhones at the Verizon shop and shipped the older Samsung because the store told us to do that. Today we went to return the second iPhone and Verizon said…
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Cancelled order: need to reset trade in
Created a new order for a phone with alloted trade in, after completing order, notice wrong phone was listed for purchase, quickly chatted to correct error the same day. After 2 hours chatting, fixing, reordering, i had to end connection. Now trade in for same phone shows available on all screens but when i try to complete…
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Verizon reneges on customer agreement
From an earlier post in May that is now closed: "So @Verizon, remember when I bought my phone.... and you made me sign all of that paperwork saying that I had to wait until 50% to upgrade my device, and I had 30 days to return it or else I was stuck until 50% and trade, or keep it until I decide to get a new one? Was the…
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Ultimate Phone Upgrade
Clearly says I’m eligible and that every one get the best phones on ultimate unlimited but I can only get that option if I pay off the phone so I upgrade plans last month for absolutely no reason been a loyal customer for 22 years and honestly thinking about finding a different provider my bill is ridiculous and I don’t…
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$1000 trade in on any device
My wife and I saw the promo for "trade in any phone, any condition" get $1000 trade in credit towards a new phone. Both of us had the Iphone 13 Pro Max so we decided to upgrade just before Christmas. the only phones available locally were through Best Buy for pickup. I confirmed that the promotion was available through…
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Upgrading early for free
So I had been getting advertisements and on my app kept telling me that I could upgrade early for free. I still had a little time on the balance left on our current phones so it seemed like a good deal to upgrade our 14’s to the iPhone 16. Went through the process of upgrading, sent our old phones in, got the new ones etc.…
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Trade In Device Promotional Credit removed after exchanging iPhone 16 Pro for 16 Pro Max
Hi, I am struggling with having a 'Trade In Device Promotional Credit' removed from my account, likely because I exchanged my originally ordered iPhone 16 Pro for an iPhone 16 Pro Max in store when I dropped off my trade in devices. I had specifically asked the rep in store if exchanging the phone would have any affect on…
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Samsung Phone - Trade in promotion not honored
Hi, Looking for anyone who had similar issue. I bought the phone on Samsung.com, completed my trade-in process in Verizon website. When I traded-in my phone in store, the IMEI number was off by 1 digit so the agent cancelled my initial trade in order and created a new trade in order with the correct IMEI number. Because of…
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What happened to my trade in??
Back in November of 2024,verizon was running a "trade in your device & get $1000 credit guaranteed" promotion. My husband went by and got us 2 phones but while there he wanted my imei number so I texted it to him BUT I texted him the number for my watch because thats what we were talking about before he left. Anyways,he…
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Verizon Trade In
I ordered a new iPhone and need to send my old one in for a trade to get the rebate but they didn’t include anything to send the old phone in, not and address or instructions or anything. Does anyone know where to find instructions?
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Never Got Device Promo Credit
In April my husband retired and ported his AT&T work cell phone number to our personal Verizon account, adding a line. At the time we were told he would qualify for the promo of "add a line and get an iPhone 16 on us". We paid all of the additional line fees and ordered the phone. On April 3, we were told by the sales…
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Transferring a line with device trade in credits to another Verizon account
If I have a line that has trade-in credits being applied from one account to another account, will those credits continue applying when the line is active in the receiving account? The support article says it should, but I’ve seen conflicting information from some older posts in this forum so I want to confirm.
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Trade in device credit issues
In March I went into the store to upgrade my phone and changed my plan and thought I was doing a trade in. It ended up being an awful experience. I walked out feeling frustrated and confused. The next day I called in to get info about the trade in on what that looks like and she told me that a trade in was never started.…
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Promotion Disappears In Cart
When upgrading my iPhone 13 Pro with the current promotion, it offers a trade in value of $830 and everything appears to calculate correctly, however when I continue with add to cart, my trade in value goes to $0 in the cart. My phone is paid off and I purchased it through Verizon in 2021. I upgraded my husband's iPhone 13…
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$1000 trade in issues
* 3/17/2025 opened Verizon wireless promotional unlimited account and approved for $1000 trade in any iPhone plan. I was on the phone for two hours to get $1000 and to activate my account. I was informed the phone was approved and can be pick up at location near me within 24 to 48 hours. 3/25/25, customer service confirmed…
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Trade in Value
I traded in my s23 ultra for an s25, the est trade in was $800. Come to find out they gave me $280. The reason stated was that the phone was not active for at least 60 days. I had the phone 2 years and it was 11 days between deactivating and them inspecting it. I've gone in endless circles with customer service and every…
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Phone upgrade
My story is kind of long so bear with me here. A couple months ago I switched from being a long time Verizon prepaid customer to a post paid customer. Partially to take advantage of phone upgrades a Verizon store rep told me I would be eligible for. I put all of our lines on the "unlimited welcome" plan and was told after…
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$325 Rebate Never Received from Verizon
Hi All: I recently came over from ATT and turned in my phone at the Verizon Authorized Retailer in Grafton WI. They completed my paperwork, submitted it, took my old phone. and said they would pay off my old phone ($325). I bought a new iPhone and iPad and got service for both. They told me to be on the lookout for an…
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Promo trade-in shipping label
I recently placed an order for the iPhone 16 promo with trade-in. After placing the order, I received an email with the return shipping label. The link in the email does not work, and the trade-in can't be found. I had some issues ordering this promo online (the credit wasn't showing up). I chatted with a representative…
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Review
Like other comments I have read, I can't find a way to leave a review so I am doing it here. In March I upgraded one of my phone lines through the online system. I was supposed to receive a box to ship the trade-in back to Verizon. The box never came so my return was delayed. Each time I call customer service I get a…
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Customer service experience
I have been a Verizon customer for over 20 years and have never had any issues—until this year. Unfortunately, my recent experience has been extremely disappointing and frustrating. It all started when I pre-ordered the Samsung S25 Ultra, which was supposed to come with a $1,000 trade-in credit. I placed the order,…
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verizon employees needs to be extra communicative and sensitive with backup transfer, what if you’re working with old people??
i had the unfortunate loss of losing years and years of sentimental, local / native notes and voice memos in my phone that i wasn’t aware that it wasn’t covered by icloud, due to a lack of communication and care in the verizon employee’s service with me. there are voice memos of my cats voice who’s no longer with us,…
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Early upgrade
Anybody else pay a lot of money for a phone, get excited when they were told they could early upgrade in 18 months, then when they call in to see how much more time they have left before they can upgrade, they're told that they can no longer early upgrade and they owe the whole balance on the phone? Yeah, that's me. I went…
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Trade in Promotion
I got this email from Verizon today. I feel I was conned. The store gave me many assurances about the value of my trade-in, an iPhone 12 Pro: $850.00. Now they are stating my value is $65, and the reason is that "Device was not active on traded promo account for the required 60 days". We’ve reviewed your trade-in device…