5G Home Internet
Verizon Gateway doesn't see wireless printer
I would like some assistance from someone who has more network trouble shooting skills than I do. Here's the backstory. Hope it's not too long! A year ago I upgraded our iPhones (my wife's & mine) from the XR to iPhone 16. At that same time we decided to bundle the Verizon voice plan with Verizon 5G Welcome Internet, and…
5G Home Internet Service
We have severe buffering issues on our TV. We use Verizon 5G Home Internet service along with YouTube TV. We have purchased a TP Link Deco BE 5000 WiFi 7 mesh system to help with this issue but it hasn't helped. We have placed our gateway near a window in a room in the direction of the closest Verizon cell tower. We are…
Problem returning duplicate equipment
On May 28th I went in to Verizon store and signed up for 5G Home Internet and was given equipment from store. I received an email when I got home from Verizon stating that I would be receiving my equipment by FedEx on Monday June 1. I went back into the store on Friday May 29th and notified them of the error. They said…
Sleep number bed
I have had no problem getting any other device in my home connected to my new gateway box. My Sleep Number bed will not connect. I have contacted Sleep Number representatives and they are telling me that 5G will not work. Has anyone else had this issue and how were you able to solve it?
QoS
II have a Verizon model e3200. How do I get in and change the qos so my TV takes priority over all other devices? Thank you in advance
Absolutely Worst Service!
All my Home Internet data states it is working great. However, I continually lose my internet. Can I get a tech to check signal at my location? If this doesn’t get fixed I’m cancelling service.
How to gwt service without calling
I want to check verizon internet service out but dont want to habe to call... help
Setup
How to setup the router
Activation
How to activate mi internet
Ethernet LAN 1 Disabled by Hacker
I've been fighting this hacker for 18 months getting into my network & running up data. He used to do 800GB per month. Police can't help & said contact FBI. Two IC3 complaints submitted & wrote a 4-page letter to Louisville office begin for help. I was starting to gain ground & after I got my MacBook Pro coupe weeks ago,…
5G Home Plus Internet connection drops randomly
I had signed up initially to the 5G Home Internet plan for $25/month, but I was having so many issues with slow speeds and constantly having to either power cycle, reboot or reset the ASK NCQ1338FA gateway box to get it back up and running. Several tech support calls later, Verizon sent me a replacement ASK NCQ1338FA and…
2.4G network
Is there a way to setup a 2.4G network on my verizon home internet router? Some of my home devices won't play with 5G…like ring doorbell camera.
Returned Home Internet at UPS store but then Verizon saying did not get the Internet
I returned my 5G home internet at UPS store and then I thought that was that, however now Verizon is saying that they didn’t get it and trying to charge me 300 dollars EVEN THOUGH I sent it in! I need help!
2.4 ghz
I have a device that will not connect with 5ghz it needs 2.4ghz how do I connect it?
Continue to be billed after canceling service and returning 5G Home equipment
I canceled by 5G Home Internet service in February 2026 in order to switch to Fios. I returned my equipment, as instructed, at a UPS store at the time. Although I have a tracking number and confirmation that the equipment was received at a Verizon warehouse, I continued to receive notices that my equipment wasn't received…
Tech is "No Show" for appointment
After speaking with several tech support people last friday, I have an appointment set for today with the technician at 10 AM. Looking at my verizon app, I see no logged events with customer service. It's now forty minutes past ten and I have no communications from them about going to show up late or not at all. Where is…
Home Internet now flagged as not available in my area, causes to be locked out of tech support as existing customer
I'm paying for Home Internet Plus, but the speeds on my phone are 3x faster (+/- 900Mbps vs. 310Mbps) in the exact same location of the modem, which is the older ASK-NCQ1338FA. I have maximum bars (top floor of the building) and 5G UW with direct line of sight. So I find myself in the situation where it's better to disable…
ROUTER LIGHTS
The light on my verizon router keeps gping out then turning itself back on. Often the internet is very slow. What to do?
IP address change
We live in Strongsville Ohio ( near Cleveland ) Our Verizon router has a Columbus Ohio IP address. We have tried to get it changed via Verizon with NO luck. Unplugging has not worked. We need it changed from Columbus to Cleveland.
Home Internet Connection Issues Occurring Daily
I have contacted Verizon several times in October 2025 and I’m not getting any help. The agents tell me how good they are and my problem will solved today. So far no help. Does anyone know if this issues is being worked on? I’m looking at alternatives. I have tried the turning off and back on.
Authentication for Verizon 5G Internet Gateway
Is there any way to add a 2-factor authentication to the Verizon 5G Internet Gateway website. Every couple weeks I see someone else repeatedly trying to login to my gateway. In the table below, my login is ONLY the one at the top Feb 25, 2026 20:34:41 Router Successfully logged into Web UI Feb 25, 2026 12:45:36 Router:…
Why am I still being billed for the 5G home Internet when I returned the device?
Hi, when I was traveling for work in March 2025, I ended up in East Stroudsburg Pennsylvania with a rental that had no Internet. My husband and I went to the closest Verizon store that we could find in the area and inquired about the 5G home Internet option. This seemed like a great idea and it could accommodate my needs…
5G home internet has extremely high latency
For almost the entire month of January now I have had consistently high latency with the Verizon 5G home internet. The actual download and upload speed of the internet is fine, it is the latency that has been causing lots of issues. Today, running a ping to www.google.com gave me an average latency of 1277ms. To ensure…
5G Home Internet not available at my address, but all my neighbors have it
I have been trying to get Home Internet for over 7 months. 5G Home internet is available for every house in every direction in my rural neighborhood but service is not available for my address. I have climbed the social ladder in the Verizon support system every way I can think of and keep getting the same promises that I…
Multiple units
Hi, is it possible to home multiple 5g home internet devices on one account?
Internet dropping after severe weather
Massive wind storm rolled thru the area last Monday 65mph sustained winds with a 45 degree temperature drop in a few hours and 5g home internet has been very bad since. Drops internet for 5 or so minutes multiple times a day. Have called and spent multiple hours over the last 10 days. They say its not them but me, so they…
customer service
I have been a customer for over 19 years and have had the internet for about 5 years and have had to replace the router twice now in the last year and for some reason every time they add a new line and charge me and I have to call and correct my account and that takes over an hour because they repeat everything over and…
Canceling Internet services
Verizon is not letting me cancel my Internet because I forgot my secret question answer. The only way they offered to give it to me was by postal mail which I asked for 4 different times a month ago and I still have not received anything from them. They are just trying to string me along too get more money out of me. I…
Internet keeps dropping every few hours 5g home internet
Im getting this in Adv Log: 6 Mar 7 22:57:51 err arc_cloud: [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error. 2026 Mar 7 22:57:51 warning arc_cloud: [CLOUD.4][ADV] cloud test link failed, try again And I have to reboot the 5g box to get back online, any ideas?
5G home internet constantly loosing connection
I'm about to cancel this horrible service, i signed up begging of January and everting was good for a month, starting first week of feb, started loosing connection 10-20 times a day, spent hours on both chat and over the phone, replaced 3 routers even though the router not the issue, spoke to multiple tech support…