Trade in your device
return trade in
I can't find how to return my phone after an upgrade.
Upgrade my I phone
I phone 11
Upgrade Experience
Yesterday, May 28th 2026, my son and I spent nearly four hours chatting with three representatives to upgrade two phones. We were not able to upgrade our phones; the quote orders kept repeatedly failing and resulting in an error message. In the end, we were left in a lurch. Disappointed with Verizonwireless
Free device with the trade-in offer
I just recently gave birth in February and I had gotten a new device in January. I was told that I would be getting a free device with the trade-in. I was not informed that that would be over a 36 month period and then I had to stay with you all the entire time or I would have to pay the full amount. I am now four months…
Who would need to come with me to switch my info to new phone.
Hello, my boyfriend bought me a phone, and I want to transfer everything to it without changing my number. The phone I'm currently using is under my father's name, and the carrier for both this phone and my new phone is the same. If I go to Verizon to switch everything from my phone to my new one would my father have to…
I lost my phone
What do I need to bring to a Verizon store to get a replacement
Who would need to go with me to switch my my info to my new phone.
Hello, my boyfriend bought me a phone, and I want to transfer everything to it without changing my number. The phone I'm currently using is under my father's name, and the carrier for both this phone and my new phone is the same. If I go to Verizon to switch everything from my phone to my new one would my father have to…
Billing Discrepancy and Customer Service
After 25 years of being a loyal Verizon customer, I am extremely disappointed to report a significant decline in both customer service and overall business practices. In December 2025, I was offered a loyalty retention deal for three of my five existing lines. This agreement included the trade-in of my iPhones for new…
Promotional trade-in offer not attached to my upgrade
I recently purchased a Samsung Galaxy S26 Ultra from Best Buy. At the time of purchase, I was told I qualified for the $1100 trade-in promotion as long as I changed my plan to Unlimited Ultimate. I’ve already set up and activated the new phone, and I updated my plan, but when I log into my Verizon account I don’t see any…
Question about upgrade trade in
I was planning on trading in my iPhone 13 on a 17 Pro Max. It says that I am eligible for an $830 credit on the trade in (spread out over 36 mos). But when I got to the final step, the contract states that I am purchasing the new phone at full price. Apparently, the trade in is a separate transaction, but I’m hesitant to…
Weird
Not even a question, just a weird interaction. Crazy that I traded in a phone, received a new one, but I cant upgrade until I pay off a phone that I received at 0 dollars because I traded in a phone in near perfect condition. After over 10 years as a customer, it just keeps going downhill
36 month credit
I traded my wifes phone in and was told I would receive a $820 credit that would appear in one or two billing cycles. What I wasn’t or it wasn’t made clear is that the $820 credit would be spread over 36 months. When you are told you will get an $820 credit that is what you expect not 36 $23 credits. Also wan’t clear that…
Plan question
if I trade in my phone, do I have to change my plan from my Play More to one of the Unlimited plans?
$500 iPad Trade-In Promotion Removed — Not Disclosed About Cracked Screen
I’m hoping someone from Verizon can help clarify or escalate this issue, because this feels very misleading. I recently upgraded and purchased a new iPad through a promotion that offered $500 off when trading in an old iPad and activating new service. During the checkout process, I was only asked about the battery…
Trade in
In December I traded in my iPhone 13 Pro Max. I turned it in at the store in my city. They credited $220 to my account and told me the rest would be in credits on the phone payments. Everything shows that it’s still being processed. After 24 years of service through Verizon you would think I would be treated better. I…
Trade in
I need a new phone because mine is crack and i nned a better phone foe work
Trade in device deliver but not received
I shipped two trade in devices at the same time. Both show delivered on the same date (04/02/26). One shows received and credited, but the other has still not been received by Verizon.
Trade in being assessed since Feb 18
hello I submitted a trade in that was received by Verizon and put in “being assessed” status since February 18 with no change or update to final trade in value since, can I get some help with this please?
Keep old plan and get new phone
Is it possible to keep your old plan and get a new phone with trade in? iPhone 13 Pro to iPhone 17 Pro
Where is my trade-in credit
We traded in 2 phones and never received the credit for either phone. We already tried to track it with the Verizon Trade-In Tracker and also talked to Verizon Customer Service. After a lengthy call with Customer Service, they said our Verizon account would be credited for the two trade-ins on the next two consecutive…
Transfer of Service with Device Promo Credits
Hi there, I'm a former Verizon employee and have also been an active Verizon customer for the last 10 or so years and for that time have been on the same account with my family. I'm considering getting a separate account for myself and my spouse, but we currently have active device trade-in promo credits on our lines. My…
iPhone trade in
I just called to trade in my husband's paid off iphone to see what it costs. I said, no plan changes. I was told he could get the new iphone for a ONE TIME PAYMENT of the taxes owed. When I signed online it said ONE TIME PAYMENT. They valued his iphone for more then the purchase price of new phone. Awesome I was thinking.…
Trade-In Devices Returned but Still Charged – Service Suspended
My family switched from T-Mobile to Verizon under a promotion that required us to return our old devices. We mailed the devices as instructed, but they were returned to us in the mail. To ensure Verizon received them, I personally dropped them off at a Verizon store in January and have a receipt confirming the return.…
Issues with trade-in
Hello On Feb 11, we upgraded my wife's phone to Iphone 17. The agent at the store said that we qualified for trade-in credit and the new phone would not cost us anything. We showed him the old phone and all he asked of us was to logon to our account and he started the wipe process. He gave us the new phone and we walked…
Can someone help with paying off my current phone to upgrade to the new Samsung S26+?
Hi there, I would like to take advantage of the offers and upgrade my phone but I have a small balance left on my Samsung S24+ and was wondering if Verizon would help me cover this so I can take advantage of the upgrade offer. I've been a loyal member for almost 10 years, always paid the bill on time and also have fios. Is…
iPhone trade in value is being reversed
on 11/28/2025 my wife upgraded to an iPhone 17. We paid off the remaining balance of the iPhone 14. The trade in value of the iPhone 14 was valued at $160. I received an email from Verizon on 12/10/25 stating they received the phone (turned in at store). On my most recent bill 1/22 to 2/21/26 the trade in value of $160 is…
Early upgrade trade in
I want to trade in my device and early upgrade with kit. Paying it off
Trade-In never went right
Hi, only the moderators of this forum have ever helped me solve my problem, so I'm asking for help again. On January 21, 2026, I traded in my iPhone 14 Pro Max (Brooklyn, NY 11229) and was clearly told I would receive a $600 trade-in credit. I paid $157 at the store, and my bill in January went from $138 to $212 (+$80). My…
Device payoff charge
why offer a promotion to trade in your phone without penalty for a new device then charge a crazy payoff few for the old device? I was never told about this fee throughout my whole upgrading process and would not have done it if I knew extra penalty charges would apply. I feel completely misled and are considering…
Defective Device
Background – iPhone 16 Pro Max The iPhone 16 Pro Max was defective and would not properly hold or maintain a charge, even when using a verified, working Apple charger. Verizon sent a replacement device and provided a return label. When that label was used, the device was unexpectedly sent back to me, initiating a prolonged…