Trade in your device
iPhone trade in value is being reversed
on 11/28/2025 my wife upgraded to an iPhone 17. We paid off the remaining balance of the iPhone 14. The trade in value of the iPhone 14 was valued at $160. I received an email from Verizon on 12/10/25 stating they received the phone (turned in at store). On my most recent bill 1/22 to 2/21/26 the trade in value of $160 is…
Early upgrade trade in
I want to trade in my device and early upgrade with kit. Paying it off
Trade-In never went right
Hi, only the moderators of this forum have ever helped me solve my problem, so I'm asking for help again. On January 21, 2026, I traded in my iPhone 14 Pro Max (Brooklyn, NY 11229) and was clearly told I would receive a $600 trade-in credit. I paid $157 at the store, and my bill in January went from $138 to $212 (+$80). My…
Device payoff charge
why offer a promotion to trade in your phone without penalty for a new device then charge a crazy payoff few for the old device? I was never told about this fee throughout my whole upgrading process and would not have done it if I knew extra penalty charges would apply. I feel completely misled and are considering…
Defective Device
Background – iPhone 16 Pro Max The iPhone 16 Pro Max was defective and would not properly hold or maintain a charge, even when using a verified, working Apple charger. Verizon sent a replacement device and provided a return label. When that label was used, the device was unexpectedly sent back to me, initiating a prolonged…
Trade in value
i traded in my phone because if i go higher plan, i could get $1100 credit and the old phone was on the list. i shipped the phone to Verizon and got a final value which is $20. What should I do?
Didn't get what I asked for
I spent over two hours on chat with Verizon requesting an upgrade without a cost increase. I asked to keep my current plan and insurance and upgrade me from an S21 Ultra to an S25 or S25+. I also requested they waive the activation fee as I am a long time customer. The agent promised he had a quote for me that delivered…
Returned an Upgrade - now I can't trade in for a new phone for 60 days?
Customer of 26 years. We upgraded to an iPhone 16 2 weeks ago, but realized the 17 was about to come out. We returned the 16 and paid the $50 restocking fee. Now I am told I cannot get the $1100 promo trade in, until the original phone is connected for 60 days. The phone was connected for over 3 years! I really need some…
I accidentally cancelled my order.
I accidentally cancelled my order to get the iPhone 17 pro max. I already paid a down payment before. I tried to go back so I can trade in my current phone and now it’s tripled the amount. Any way I can get my order back?
Promotio on trade in device and pay off
I switch to Verizon back in may, I was told they would cover the cost of my phone at att for up to $800, so I went ahead and switched. I sent them my iPhone 15 próx max 1 tb, they said it would take two billing cycles to get the promotion. Long story short it’s about to be November I haven’t received anything by mail. They…
Trading in GPS-only Apple Watch does not work online
I am trying to purchase a new Apple Watch with cellular capabilities. I have a GPS-only Apple Watch Series 8. Verizon is requiring a 15 digit IMEI in order to proceed with the trade in. The internet tells me I should be able to enter my MAC or WiFi address without the colons and that should work. It does not because the…
Verizon Not Honoring Trade-In value promotion
We purchased 3 new iPhones back in April of this year (2025) partially on Verizon's promotion of offering a trade-in credit of $840.00 per phone which is really a $23.06 credit per phone each month for 36 months. We have received the credit on two of our phones each month starting on our June bill but have not received the…
Trade in Device credit not applied to bill
I recently traded in a device and was suppose to receive 215 dollars in device credits over the course of 36 months. I traded the device in store and have the receipt showing it was received. However my second bill just came out and I have still not received any device credits.
Promotions
I switched from TMobile to Verizon back in August. This was during their promo of paying off your old device. I have had to go above and beyond to get the email to send the other information they needed to contact someone that continues to give me the run around. No one ever calls me back and all around Verizon I’m super…
Need Advice Before Buying a Verizon Phone
Hey everyone, I’m planning to buy a new phone directly from Verizon, but I’m a bit confused about which option makes the most sense — buying it outright, going with monthly payments, or maybe even getting a certified pre-owned device. I’ve heard that Verizon sometimes offers better trade-in deals or discounts depending on…
Service Experience with Verizon
On September 22, 2025, I went to the Verizon store after being contacted by them the day before to say that I should upgrade my Samsung S21+ phone because soon there would be nothing to offer for an upgrade. Anthony told me I could upgrade to the Google Pixel 10 or the Samsung 25+ for $1,000 trade on my Samsung 21+ phone.…
Promotional Trade Issue
Went through a promotional trade in with my 13 pro max for the 17 pro max. Verizon constantly promoted this every time I logged in. I took the bait and went through the trade in process, which alone was a hassle I ordered my phone to be picked up in Redmond, OR store only to have them call and tell me they actually do not…
Wrong/False information given
Hello, My husband and me decided to changed service providers back in June 2025, We came to Verizon. We were supposed to get gift cards for trading in our phones. Is been almost 4 months and we haven’t even gotten not even one. I’ve lost tracked of how many times we have called to get this resolved and every time we get…
Trade in not honored for iphone17
Hi, I recently traded in my old phones for the new iphone17. The agreement was to keep my old plan and receive $1100 per phone for the trade in. I completed the transaction and checked with a Verizon representative that this full credit would be honored. I was assured this was correct during a recorded call before sending…
Missing trade in credit
Hi all, I’m running into the same issue I see a lot of people here talking about with missing trade-in credits, and I’m honestly at my wits’ end. Back in October 2024, I traded in my iPhone 13 Pro Max and my wife’s iPhone 13 Pro when we both upgraded to iPhone 16 Pros. I followed everything Verizon told me to do — used the…
Odd exchange question
So weird question. Im planning to switch back to Iphone from Samsung. Was gonna switch back to my 13 to get back into IOS, but i forgot the passcode. In short. Could i technically trade my Samsung in for an Iphone 16, and when the 17 rolls out which should be under the 30 day return/exchange. Exchange the 16 for the 17?
Phone trade in credit not applied
I recently upgraded my phone and there was supposed to be a trade in of my old phone. The website said the phone was in stock in the store near me but wasn’t ready several hours after ordering. I went to the store and they said they didn’t have that specifically but could swap for another phone. They charged me for the new…
Was never informed about an offer for a free iPad
Has this happened to anyone else? I just went to trade my phone in, and was informed that I had an offer for a free iPad that is no longer valid. This is because the service representative that helped me never informed me of such an offer. now I’ve just sat in store for the past hour trying to get the offer, but because…
Exchange Issue
The community chat was not helpful so I went into the store. After upgrading I simply needed to trade in for the same model with more storage . Happy to pay the difference. Apparently that’s impossible even within the 30 days of purchase so huge warning ! Buyer Beware! The closest store he suggested I could go to was in…
Executviive Leadership Team - HELP
Hello, How do I contact and get HELP from Executive Leadership team. I want them to review the notes on my account understand the concern, call me and discuss further to resolve the issue. I have tried reaching out to the executive leadership team via the portal but to no avail. Thank you N
Return by UPS
I ordered a phone online and specified that I had a trade in. The paperwork shows all of this. I received the new phone and activated it and prepared the trade in for shipping it back, but I can not access a return label online. I called in to customer service and after an hour and a half on the phone, they could not…
Verizon $800 credit for phone upgrade not honored...
Upgraded my husband's phone at Verizon store in Cottage Grove, OR in late July of this year - was assured by Nick the salesman that we would receive $800 credit on our bill over the course of 36 months if my husband's old iphone (which i believe was a 13 pro and was in working order) was turned in within 30 days. We wiped…
Trade-In. Your active plan does not qualify!
I have been with Verizon for 26 years! I recently upgraded all 4 lines on my account with trade ins for each line. We received new phones and returned the older phones. I received and email that three of the phones were accepted and will have a credit each month. Then, the last iPhone said, "Your active plan does not…
TRADE IN
Hello. I am currently under my Mothers plan, but I help her with the bill. Recently I traded in my iPhone 11 for an iPhone 16. The estimated trade in value was the typical 830. I activated the phone that day, (2 weeks ago) and my mom surrendered the phone today. When speaking with one of the sales reps there, he said that…
Phone trade in
So when I first signed up for Verizon wireless, I was told that if I trade it in any cell phone that I would get my Galaxy. S25, ultra for free and only have to pay for cost a one time serviced hookup of $30 and then I have to pay the services which I believe was like $ 60 some dollars and then with the insurance and…