Billing & Payment
Verizon Didnt Provide PIN for Pre-paid debit card - How do I use it?
If I choose credit, the transaction is declined. I have been on with Verizon for over an HOUR…3 different people. Zero information but 100% frustrated. How do I get a pin number to use the prepaid debit card?
$485.03 chargeback fee
Hi, Why am I getting a chargeback fee? If I knew that I would have not upgraded from my iPhone 12 to the 17. I also upgraded my plan too. Please help!!!
Contact a human
I have tried for more than an hour to reach someone via customer service chat on Verizon.com. I lost my phone. I am in Italy. I need help. I cannot sign in because of a problem with my password. Everytime I try to reach a service rep, I get a command to sign in. But I can't. Is there a way that I can get to a live person…
Error in Billing
We went to Verizon store because our phones were not working at home. Salesperson told us we needed to get new phones. we purchased 2 new iphones. he then told us we could lower our bill and have 4 lines. we decided to take the 4 lines and put on granddaughter on my old phone. getting new phones was not the answer as it…
Loyalty discount
My bill went up and I called to find out why. Turns out verizon can now change the terms of your bill and plans are no longer grandfathered in. I changed our plans to lower our bill. The representative told me about the teacher discount. I specifically asked if it would affect my loyalty discount and the rep said no. I…
Chatham NY has no Cellular Signal Poor to none Every Verizon user in our area.
Chatham NY, Valatie, NY and several other small towns in our area have has little to no Cel signal for a few months now. As our schools Network Admin I have advised fellow staff and students at Chatham Central schools to call Verizon and open a ticket. For weeks we were told their was no issue even though hundreds of us…
Unresolved issues
I am writing to formally complain about ongoing unresolved issues with my Verizon account. Despite being a loyal customer for some time, I have encountered multiple problems that have not been addressed satisfactorily. These issues include credits owed to my account for several months without resolution. The lack of timely…
verizon service while homeless?
Hello , I am curious about my verizon service I am losing my home and possibly will be losing a job as well . My husband and I have verizon but will soon become houseless what should I do for verizons end. I want to keep my phone on and the wifi I understand promise to pay but that can only stretch so far. Thank you
Your credit score doesn't qualify for a monthly payment plan with Verizon.
have been with Verizon since 2002. My wife broke her phone and went to the store to get a new one. She was told there was a problem with our account and would have to contact customer service. I contacted customer service and they did not see any problems. I decided to try and upgrade my phone online and went through the…
How to get issues resolved without spending another 2-6 hours on the phone
I have had severe ongoing issues with Verizon billing since making the mistake of “upgrading” in April 2024. Trouble started immediately with month after month of overcharges, erroneous billing for services I had been told were cancelled by multiple reps, late fees because of improperly set up autopay (done by Verizon, at…
Disconnected account / final bill
Hello, I'm desperately seeking a way to get my final bill from Verizon - the disconnected account login form does not work, and the nearest corporate store is unable to help me without my account number which…I do not have and do not have a way to get. I'm hoping that by reaching out here someone can help.
I need your email address becasue of missing invoices
Hello, I am from Germany and have now been instructed by our parent company to contact Verizon US. The problem is as follows: Our American company receives a monthly mobile phone bill for approximately $250 for form All of our previous contacts have left the company, so we don't have any information. The amount is…
how much is...
How much is my monthly bill and how long is this contract
Service
no way you guys approve me for credit then I place my order then you guys take the money off my card then proceed to tell me upload my id which I did then tell me you can’t validate my identity and say you’ll refund me in 7 days how does that make sense
My account number
I need my account number
How to change my auto payment for my phone service
How to change my credit card information to pay my automatic payment
gift card redemption
I was given a 100.00 gift card on 1/30/26 and was told I couldnt apply it until the new bill showed up and i received an email saying my bill is ready. put I cannot figure out how to apply
Blackout Refund?
How do I obtain a refund re the recent blackout of NBC/WPXI in Pittsburgh?
Urgent – Account Access Issue, Email, and Incorrect Billing
To Whom It May Concern, I am writing to formally lodge a complaint regarding multiple serious issues with my Verizon account that require immediate attention. First, I am currently unable to log into my account, despite the fact that my bill is due on February 26. This prevents me from reviewing charges, confirming payment…
Pricing
I'm about at my breaking point with Verizon. You never can talk to a real agent, phone bill has doubled over the years, and you get no discounts. They took away loyalty discounts, they took away paperless and automatic payments having their own individual discounts and try to only give you one smaller discount for doing…
Victra store in Stockbridge, GA
How do I speak to somebody urgently for a Victra store in Stockbridge , GA that’s having customers charged for products they didn’t buy ?
Billed after transferring to another provider
I transferred all lines on my account to another service provider on 11/8/25 and paid the remaining balance of one of the devices. Received a bill after that, which made sense because I changed at the end of the billing cycle, and even though I was no longer able to see what I was paying for I paid it. I am continuing to…
Cancel Service
What happens if I cancel my service with Verizon but still owe for devices? Will I get a bill for just the amounts agreed to on the phones?
Verizon Not Honoring Payment Arrangements
Verizon is having an issue where they are disconnecting people from service even if those people are on payment arrangements. And when they disconnect your service, you are 100% barred from speaking to customer service. Don’t believe anywhere it says there are numbers to call because you will ALWAYS be redirected to a…
Verizon Shut Off Service Despite Claiming They Wouldn't (Issue Definitely NOT "Resolved")
For the past several days, Verizon has been sending me threatening messages saying my services were about to be shut off, despite having a payment arrangement. Every single time I contacted customer service to ask why this was happening, I was assured that I could ignore the messages, and that they were sent in error. And…
Verizon is refusing to give me credit for the outage
Anyone else? We were affected by the January 2026 outage and promised a $20 credit. It wasn’t found on my account. I contacted customer service and they cheerfully told me “nope can’t find it” and then proceeded to try and sell me more services. Are certain customers just getting cheated out of this credit?
Missing number in message logs
Why am I no longer seeing a specific number in my message logs?
How Can I Get My Account Finally Fixed
I've been trying to get my account properly credited since August 2025. I have one number in my account that is still being overcharged. I've had way too many conversations either through chat or phone with customer service who are programmed like robots because they all say the same thing and promise the same results but…
National Directory Assistance Charges on Land Line
My 11/4/2023 -12/3/2023 bill charged us for 20 Natl Directory Assistance calls at 2.99 per call. I protest because we did not use NDA 20 times— if ever. How do I get a credit to my account for these false charges. Thank you, GingerFatCat
Account connection need immediate help
I spoke with an agent via chat days ago who set up my payment arrangement however my service has been interrupted. This is not the first time this has happened to me and it is very inconvenient. Then you cannot talk to anyone because the financial service number sends you in a loop until you pay. Is this how Verizon is…