Financial Services
How can i speak with a live agent when service is disconnected
My service and my wifes service was shut off today. I have a payment arrangement set up for friday and our phones are still off. To make things worse VZW wont let me speak to anyone. So if anyone knows how to talk to someone from the company I pay $100's to id really appreciate it
Promise to pay - NOT HONORED
Why does Verizon offer payment arrangements and then still not honor them?! You schedule it on their app, with their employees, and then it’s not even taken into account before disconnecting services. I’m so over this company.
VZW closed a pseudo account and sent it to collections
VZW spent several weeks trying to port my number in from my previous provider. They gave me a temporary number in the meantime. Upon success of my original number being ported in I was told not to worry abt the temporary number, it will become inactive on it's own. Unbeknownst to me VZW processed that temporary number as a…
Payment agreement
I set up a payment agreement three days ago and yet it turned off my services today and I need my services back. I’ve been with Verizon for 8 years and never once has this happened. I’m very upset and need answers now!
Help with overdue bill
What is the “Device Payment Buyout Charge for Agreement *****” and why is it being applied to my cell service bill? It added more than $400 to my phone bill despite the fact that my device has been paid off since day one. This is ridiculous and risking my employment and safety. I need help with this now! My bill is now…
What's the point of calling if you shut me off anyways?
I spoke with an agent on friday, 2/20/26, in the financial department about financial assistance as I feel behind on my bill and was promised no suspension under the partial payment agreement that is active on my account. They didn't have any other assistance programs they could offer other than the promise to pay. Service…
Verizon phantom account sent to collections credit tanked days before mortgage, need escalation
Hello, I need some advice please. Verizon’s system error created a collection that’s now wrecking my credit right as I'm applying for a mortgage on my first house. I keep getting in touch with customer care representatives that tell me they're resolving the issue and proceed to transfer me to collections who transfers me…
My services were shut off, why does Verizon limit my abilities to pay you?
I have been with Verizon for 10 or years. I work EMS and my phone is what we use to receive emergency calls. My bill isnt more than 40 days past due. They were suspended. Now, when I try to pay…you prevent me from making any payment arrangements…any over the phone payments. The app won't work when services are suspended,…
Chat live agent
I try to chat with a live agent and get told that bill hasn’t been paid and service has been disconnected. That I need to make a payment before I’m able to chat with an agent. I have a child with medical needs and I’ve been disconnected. Single moms out here struggle enough and don’t need this hassle even though I spoke…
How can I get Verizon to remove a collection
How can I get in contact with Verizon to remove a paid collection after not getting a letter it was getting sent to collection I'm trying to buy a house now and it's affecting me after it already been paid off
A big thank you to Jeff, the best Financial Services Rep!
Hi, I hope some higher ups at Verizon will actually see this because I don't know where else to say this. I had a call with Jeff, in Verizon Financial Services, on February 7th. I'm not going to explain my situation here, since the conversation was recorded and you can listen to it, if necessary. But I want you to know…
Service disconnected after making a payment arrangement
I have had one of the worst years of my life I graduated colelge with unhosused moved to LA for. job lost it after 2 months was displaced home and job due to fires in Los Angles. Unhoused over a year. Been a Verizion customer over 6 years. Moved to Floridia for job got housing. Spoke to Verizoncan I make a payment today…
Verify identity issues
I opened a new account, got phones, added lines, now they can’t verify identity and don’t give any info. Uploaded id front and back and a selfie. The customer service on that fraud line is poor. Should I go in? I need to add these lines as soon as possible. Is there someone who could help? I have an active account already.
Can’t speak to a human person
wow Verizon you really did it. You made it so u can’t even speak to a live person I made a payment arrangement and you guys disconnected me and I’m trying to call somebody and I can’t speak to anybody even in the live chat I speak to a robot.. I think I’m done with you guys. This is horrible customer Service.
Srvice interrupted after making a payment arrangement
I have been a customer with verizon for the last 6 years and In the last two days Ive spoken to 2 agents in your financial department even tried to make a partial payment with one agent who didn't take the money and assured me my service wouldn't be interrupted and that my payment arrangement for the 12th would be honored.…
All lines were disconnected despite a payment plan that’s up to date. Cannot reach a real person
to discuss the issue
Why can’t I get a live agent
been calling financial services all day long and haven’t been able to get through I have been seriously inconvenienced due to the incompetence of various agent along with broken promises multiple times and haven’t been helped on account suspension tht wasn’t suppose to happen and keep getting redirected to dead ends . At…
Payment arrangements
I already have a payment arrangement set up but i still have not gotten paid from maternity leave and i now have an unpaid balance and still can afford to pay my account. what else can i do before i lose service? please help im a single mom with two kids and my son is in the NICU and that’s the only way i can communicate…
service suspended with no notice after arrangements made with an agent
How is it that I schedule a payment arrangement days in advance and you shut my service off today? Why would you do this after your rep verified I would be good until my payment arrangement date??
Unable to access account to get pin
Hey all, maybe someone who sees this can offer a solution. I ordered a phone online for in-store pick up and went to go pick it up but the Pin associated with the account would not work. I go log in to the account and I'm hit with "Looks like something went wrong." Followed by "We encountered an error while processing your…
Cash only restriction
I need this restriction lifted. I’ve contacted just about everyone. Even two financial assistance supervisors. No help at all! It was your chat agent who messed up and never canceled my payment when I asked and obviously the payment was returned and now I can’t finance a phone or use any promo because for the next 6 months…
Verizon put a Collections Notice on my credit report for cancelled order(closed account) and refuses to remove it!!!!!
On October 10, 2025, I purchased devices and lines through the Verizon website. Within an hour of placing the order, I contacted Verizon customer service to cancel the order. I was assured that my order had been successfully cancelled and that the devices were redirected back to the warehouse. I verified this information…
Blacklisted IMEI Device Help Please!
So I have a iPhone 14 Pro Max that I bought from Verizon a few years back which I stopped making payments for due to my circumstances at the time which led to Verizon listing my device as non paid, sent to collections and then IMEI blacklisted. Fast forward now to present day, Sept 2024. I have officially paid off…
Refund
They are the worst company to ever try to do an upgrade with. If they dlarent losing the cellphones or nothing is ever shipped. When you try to get a refund they go around in circles and nothing gets resolved. It's been over a month and I still haven't gotten my refund and I have been calling ever 3 to 5 days and each time…
spending limit
Where in my account do I see what my spending limit is
Verizon Customer Protection Team prefers to abstain over protection
It took me over 3 weeks and assistance from the Executive Relations Team just to get basic cellular service and 2 new phones - a process that should take mere hours, not nearly a month of my life. The fact that I had to escalate to executive level intervention for something as fundamental as activating phone service speaks…
Bill already paid
I paid a bill off my bank account, it’s not showing up on bill history. How do we fix that? I want to speak too a human no chat
Remove ROBOTS
Listen here I have never had to deal with issues with this company. I have been a dedicated customer for over 7 years of my own service and 9 years with a parent so that’s roughly 16 years of being a loyal customer .. I cannot leave a review or if anybody know where I can please respond and I will post this exact same…
Collection Charges on Credit Report
I am currently a Verizon Mobile customer and my acct is active and in good standing. My current acct is the first and only account I have ever had with Verizon. However, I got an alert that a collections charge for $1500 was just added on to my credit report. It dropped my credit score over 109 points. I am in the process…
Challenges Getting a Phone with Limited Credits
I have very little credit due to just starting to get on my feet and starting over. I need a phone but Verizon says they don't run credit then they do and its a hard inquiry like I needed that NOT.... I got all the way to payment and realized whoa I almost paid and wouldn't have gotten anything. NOT EVERYONE HAS PERFECT…