Other Services & perks
Former customer still being charged for Netflix – support unable to fix
I ported my number out last month, but Verizon is still charging me for Netflix. I already contacted support in January and spent almost two hours on the phone. I was told the issue was resolved, but I was charged again in February. Today I tried to contact support again through online chat. The agent said they needed to…
New Customer – Ongoing Gift Card Issues and Extremely Disappointed
I am posting here because I am beyond frustrated at this point. As a new Verizon customer, I have already had multiple issues trying to receive and use a promotional gift card. After finally getting the gift card (which took far more effort than it should have), I used it to purchase an item directly from the Verizon…
BlackHawk
Hi Verizon Enough is enough. Blackhawk is completely incapable of delivering on their obligation to send gift cards. I received a $200 gift card when signing up with FIOS, one of the reasons I switched from my current provider. Fix this. I am unbelieveably fed up. I already left verizon for a competitor on my phone bill,…
Still true that with two lines on one device using eSIMs - visual voicemail only works on 1 line?
In a 2024 post, Verizon said: "Visual Voicemail only works on the mobile number that is selected as the primary cellular data line. The non-data line can receive voicemail but does not receive a missed call notification or voicemail alert." So if I have a business line and a personal line on my phone, I cannot get…
HBOMAX
for the last 4 mths I have been unable to activate or use on my phone or TVs without going through HBO directly. I followed every answer that I've gotten from Verizon agents to no avail HBO has been connecting me through their app for the last three or four months there's no problem with them. There's a problem with…
HELP ME CANCEL DISNEY! NOT A PERK!
We have had the Disney+ subscription far longer than it was available as a perk. It shows up on my monthly bill but there is literally NO place to cancel it. About a year ago I spent hours on the phone with a rep and they ended up 'escalating' it to their supervisor, never to be handled. How can I cancel this?!!! I don't…
Utility Map Request
I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in San Carlos, California and needs a utilities map for construction and design purposes.
Why did Verizon remove the "review deleted voicemails" feature?
(why doesn't Verizon have a category for Verizon questions or Verizon voicemail questions?) Why did Verizon remove the "review deleted voicemails" feature? My finger slipped and hit the 7 key and the message I was listening to was deleted before I could listen to it? There used to be a feature where I could retrieve a…
Max will not link with my verizon perk
I signed up for the Netflix/ Max perk about 2 weeks ago.. I followed the instructions to setup and had no issue with Netflix. Max, however, will not link between Verizon and Max. When I try to login into the Max app or browser and enter my Verizon password, it says “Max HBO subscription required”. I have called Verizon…
Buyout
I was promised a visa card for switching and a buyout of my ATT phone. I have sent 2 emails with my last bill showing the cost of the phone and have not heard back from Verizon or received the payment. Why is Verizon not communicating?
300 USD Gift Card not Approved
I submitted my request for 300 USD gift card. I bought iphone and switched from T mobile to Verizon and was offered 300 USD gift card. My request was supposed to be approved by Jan 24, 2025 but it never did. It is still showing pending. What do I do?
IS ESPN UNLIMITED FREE FOR SOME FIOS CUSTOMERS?
IS ESPN UNLIMITED FREE FOR SOME FIOS CUSTOMERS? AND IF SO HOW LONG
Can't Change HBO Max Plan on VZW Max/Netflix Perk
I'm trying to upgrade from the base ad-supported $6.99/month plan to the $11/month plan. I get all the way to the end, then it throws up an error message in red letters and I can't make the change. I've tried doing it on different browsers (Firefox, Chrome, etc.) in Windows, devices (the Max app on my Flip 5 and Tab S9+).…
Free Disney
I have been around almost 20 years can I get free Disney via the legacy plan ?
Perk Activation
Apple One Perk does not activate. Have spent countless hours with support but they are useless. Clearly an IT issue and multiple users have been seeing it on this forum (for different perks not just Apple One) with no help at all from customer support who have just been going in circles and asking for more information. On…
Cannot cancel +play after porting out
After porting out I am unable to login to cancel my +play subscriptions. I tried the disconnected login link but that was blocked as well. Can someone please reach out to me and help?
NFL sunday ticket 2025 promotion not working.
Im having same issues people have been having since last year with verizon signup and you get nfl sunday ticket free. I hv received the email, activated and it shows activated on my end but when i click on the email nothing happens. I hv spoken to and chatted wit countless reps. From offshore to USA, from repts to managers…
Disney Plus Bundle disappeared
We have had the Disney Plus legacy bundle for years. Now, I cannot log in and it is prompting me to subscribe. Why?! We have not changed anything on our plan. We upgraded my daughter’s phone a few days ago. Could someone have clicked the wrong button during the upgrade? Very frustrated! I do not want to be on the phone…
How can I report employee misconduct?
How do I go about reporting an employee who was extremely rude and condescending throughout the experience? I then drove to another location (apparently more official). In stark contrast, the representative there was extremely helpful, and even enthusiastic, in discussing the savings math for the various options with me -…
Home offers/$200 gift card not loading
I got an email that I had benefits to redeem in my Verizon account, promoting the gift card. I went to the Home Offers page and I see 4 tiles. I click on the “$200 Verizon gift card” and the next page never loads. It is just an endless loading circle. Did this happen to you? How can I still get that gift card benefit?
Apple Arcade Expiration.
I received the following email regarding Apple Arcade being removed from my plan. The service has now been canceled, but there has been absolutely no communication regarding "As a thank you, we are offering an extension on your Apple Arcade subscription. You’ll be able to continue enjoying ad-free, unlimited access to…
Disney Bundle wtith 5G play more plan
I have a 5G Play More plan. I am trying to get the bundle activated, but the virtual assistant continues to tell me the plan must change to get the bundle. How do I activate the plan?
Unable to cancel disney bundle ** being charged every month ** Please HELP VERIZON**
Hi, I am finding a recurring charge of $21.99 Disney bundle that shows up in my account. I was on chat with verizon chat agents and they mention that its through a 3rd party service and they are unable to cancel it from their end. I logged into disney+ site and I find in the Account Page " Disney+, Hulu, ESPN Select Bundle…
Disney+ perk issue
I added the disney+ bundle perk to my Verizon account when I started my phone service( in September 2025). They activated my perk at the store without adding my email, and now I cannot redeem my perk. I'm not sure what to do. The travel back to the store just for figuring out this perk seems unnecessary.
wont let me block a number from calling and texting
went to my account and tried to block a number from calling and texting and when I enter the number it says this number cant be blocked.
Apple music
Nesecito encounter la application de Apple Music
Adding ESPN unlimited changes my bill and removed my discounts
For anyone who rec'd the email for ESPN unlimited & added the service to your acct, even though it stays 0.00 as cost.. itwillremove any discounts on your acct! My bill went from 296 to 348.. for something that should be 0.00. Spent 30 mins on the phone with a CS who tried to undo the changes and restore my acct, but then…
Patriots: salute to service lighthouse viewing
Wondering if anyone has gotten this package on verizon local pass. Patriots: salute to service lighthouse viewing. Wondering if the package has tickets to the game or just for the lighthouse?
Verizon won't let me cancel my Netflix subscription!
I transferred my mobile numbers and now Verizon won't allow me to cancel my Netflix/Peacock subscription through +Play. I can't log in to get support, either! This is utterly unacceptable! I need an agent now!
Rebate
I wanted to not belive the reviews when I switched back to Verizon from ATT. I took a chance and switched anyways. I have been fighting them for months for a $714 pay off your phone rebate. I have spent way too much time on the phone with Verizon only to get nowhere. Even if they have better service, its not worth the…