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Billing issue
I cancelled my phone line with Verizon several months ago and yet continue to get billed monthly. When I go to login to my Verizon account, I get an error message saying that I don't have a verizon account. When I call customer service, i get stuck in a loop where I cannot get through to a person and cannot get support…
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I recently left Verizon and can not access any of my legacy billing
I recently moved and required by my lease to carry Xfinity at my new home for internet and security. In doing so, they offered a bundle that made it difficult to remain with the Verizon Wireless service I have used for DECADES. I made this choice begrudgingly but it was a dollar and cents thing. Days later, I need to look…
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interruption of services
I have tried to speak to a live agent due to my services being interrupted. however I am set up for a payment plan for payment is sept 3rd. WHY IS MY PHONE OFF. I need to speak with someone asap, I work from home and need access to my phone. SEND HELP ASAP
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I have a story to tell
So I have a story to share but idk how much they will let me tell here. It’s all legal in my end but Verizon has TOS and this is their home. So I’ll post this here for now. And when I come back if it’s still up. We may have story time. I Just wanna see what’s allowed and not allowed. FYI it was a canceled REBATE. All I can…
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customer service
Hi! On 9/12, I pre-ordered iPhone 17 phones for all of the lines on my plan. I have 5 lines and I've been a customer with Verizon Wireless for 15 years. After placing the order, my card was charged $700ish for the upgrade fees, etc. I knew what that was for. Within a few hours I got a notice saying that my payment method…
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Wrong Monthly Charges
I tried to add a line for my daughter and they been charging me for it and I la phone and never received a phone I called back and they said they will fixed it and added another line and phone and now I been charged 600 every month for 2 phones and lines additional. That o don’t have
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Bad experience with billing issue not solved in 4 months
I’m not one to leave reviews and I know the average person doesn’t leave a positive review when nothing is wrong hence why you see more negative reviews than positives but the customer service with Verizon has been so bad over the last 4 months that I actually had to look up how to leave a review. I’m still honestly amazed…
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Absurd price increase
My bill was around $155/month for nearly a year. I have 3 phones on the account. In the last few bills, the price jumped to about $170 then $186. It now says that my next bill will be $170 again, but the future estimated bills will be $200! This is absurd and offensive. I have been a customer for nearly 30 years. It was…
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Home internet
Account not found when trying to pay the bill I need someone to call me ***** also the internet is in and out I need a reset
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Billing Issue and Account Concerns
I transferred from T-Mobile several months ago and ever since I have had issues every single month when my bill comes due. Three times, I have had to pay an extra 10$ per line because of billing issues. Charged a fee when I had to go in to the store to pay with cash. This makes the third time I have had issues with them…
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billing
I can not gain access to visually see my final bill. I need an itemized bill for tax purposes. I am Locked out of online account. It does not recognize me because its a Disconnected Line login, in store people do not have access, and over the phone they can not share anything because I can't verify anything due to my…
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Cash Only Restriction
Verizon has limited me to cash only payments for my bill and for any other product/service available. If they do not remove this restriction, I will be canceling my service with them. I’ll pay whatever is owed for my device and anything else necessary to cancel my service with them and move forward AT&T. It’s ridiculous…
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Billing
couple of weeks ago, I was explicitly told by a representative that the situation I am now facing would not occur and that I should continue with my regular weekly payments, which I have done without fail. This recent development directly contradicts the assurances I was given. I feel that this was a complete…
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Price
I have been a loyal customer for 10 years now. I am leaving to another provider due to my bill for 1 phone and 1 watch being $200+ a month. I have the basic service plan and will be able to save a significant amount. Why did the bill increase $80 in the last year?
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Collections on my credit report
When my son turned 18 years old, his phone was placed in a sub account under my name. He is now 26 and went with a different carrier other than Verizon. His bill of $988 was supposed to be paid by the other carrier and wasn’t. He received all the calls and notifications. I received nothing! I found out about the delinquent…
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Past due amount. Can I speak to a real person to make arrangements?
I’m past due and would like to speak to a real person about resolving account. Been a Verizon customer over a decade, and only have been getting an automated agent.
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Where to upload old bill for pay off promo?
Looking for help from a VZW rep to get my old T-Mobile line paid off with the trade in promotion. I did this years ago and found a way before to do it through myVerizon, but can't find any way to do it this time. I know the promotion is still valid through November, just need assistance with getting my old T-Mobile bill…
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My services
Yes I had a promise to pay set up for yesterday and wasn’t able to pay the whole thing. When I chatted with multiple agents they assured me my services would be secure until the 15th. But then tonight I was told something different. And my brother committed suicide so it’s very important that I keep my services to…
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why is the wait for customer service so long?
It's always a major issue, to reach customer support at Verizon. Right now, I've been on hold for 45 minutes, AFTER being disconnected after waiting 30 minutes. And this is because Verizon is billing me, AGAIN, for a service I didn't request, and never used. I'm being billed for a rental movie (WICKED) which I didn't…
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My bill just jumped by $125
Why did my bill increase by $125? There has been no changes.
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Service off
I need someone to call me asap. my service just got turned off for no reason!
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Nurse discount Removed Randomly
I upgraded my son's phone Jan 11; when I reviewed my account that same day, I noticed that the nurses discount had been removed without warning. I quickly reverified with ID.me, and received a confirmation email letting me know that it would take 2-3 billing cycles to apply the discount. I called to follow up with the hope…
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Verizon Truck Hit my Car
On Wed, Sept 17 2025 a Verizon truck hit my parked car in Maspeth Queens NY. I need help filing a report what are the steps I need to take?
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PAYMENT ARRANGEMENT MADE THEN SERVICE CUT
I made a payment arrangement and my service was still cut off. Im now not able to get in touch with a live person to have this issue corrected. How do I connect with a live representative?
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Billing Issue
Hello, I’m posting here because Verizon support told me this was the only remaining option. Recently, I visited a Verizon store and upgraded two of my lines. While there, I was told about a promotion: if I added a third new phone, it would cost me nothing per month. That was not true. I was also convinced to give up my…
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Continued billing discrepancies
Hello - I hope someone from Verizon can help me.... I have been a loyal Verizon customer for over 20 years. Most of that time, the service has been great. However, the last several months it has been a nightmare. I have seen two price increases and loss of a multi-line discount in the last year. I upgraded three phones…
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Ineligible for bank payment
After 17 years with Verizon, I have been enrolled in autopay and my bank card is not eligible, my bank account is not eligible, and I'm getting past due notices even though I have added and paid my bill. No notice was given and the only option is to get the Verizon MasterCard, or ACH as a direct bank payment. Is Verizon…
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Help Needed with Billing
My husband was on the phone for 2 hours and 47 minutes this morning--LITERALLY--trying to resolve this issue. Our account has been closed because we switched to AT&T. When we tried to pay the final amount, we couldn't because, again, we had disconnected our phones. Now, we have been charged a late fee in addition to the…
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Unreturned Equipment Charges Despite Returning on Time
I admit I'm really disappointed with the lack of transparency from Verizon despite being a customer for this long. After moving out of my apartment, I was required to return my router to a UPS store; I was able to get it in the day before it was due, receipt in hand. However, only ten days ago did I receive an Unreturned…
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Price Increase
I’ve had my bill increase TWICE this year. I’ve been with Verizon for over two years and I’m now seeing changes because the system is “correcting” discrepancies. I tried calling customer support and had to hang up because the tone and volume the lady was using felt very disrespectful (Denise). Excuse me for having…