Billing & Payment
Switched providers and Verizon didn't pay off balances
I changed my provider from ATT and was told that my balances would be paid off automatically by Verizon. That never happened so ATT withdrew the funds via my direct payment method. I have spoken to Verizon on multiple occasions where I am transferred around, several times hung up on, and several times left on hold for…
Add Pmt Card Error Zip Code
I am trying to add a new debit card as my auto pay method, but I keep getting: Error: Zip code information entered is invalid, please enter Valid Zip code. I spent over an hour yesterday at my local Verizon store and they tried everything that they knew to do. They finally got someone on the phone at Verizon who said they…
Credit Report
I had a work phone that I had put on a Verizon wireless plan. Many months ago, I payed the only bill that was available and cancelled the plan. I never heard from Verizon again, never called, texted, emailed, or mailed me anything about me owing any money. Mind you it was a 69$ payment, I would have payed it in a heartbeat…
Billing dispute – $1,000 international charges not removed as promised
Hello, I need help with a billing dispute that has not been resolved through regular customer service channels. While I was overseas during an emergency, I had to call several toll-free numbers. Verizon billed me $1,000 in international charges for these calls. On September 26, 2025, I spoke with a Verizon representative…
Service Restore Issues
I got behind on my bill (which I completely understand is my fault)so I reached out to customer service before my service was suspended. I was told if I paid 98.00 I would have my service extended until the 28th of this month. Well I paid 100.00 to the representative and was told everything was good to go. Now my service…
Trade in denied
I traded in my iPhone 13 for an iPhone 16 pro. Upon the contract I would be paying nothing for the 16. I mailed in my trade in and received an email saying my trade in as denied because the iPhone 13 was reported at lost or stolen. I purchased the iPhone 13 directly from Verizon paid it off entirely and I never reported it…
Home Internet 10 Year Price Guarantee
I signed up for Verizon Wireless Home 5G internet as part of a promotion that offered a 10 year price guarantee for 10 years. Recently, I received a bill showing that my internet bill is going up. I spent so much time trying to resolve this issue and have been told by the last rep I spoke to that it has been fixed, but she…
Customer Service Experience
Ive been trying to get the credit for my trade in for 8 months now. Every month I call. They waste 30 minutes of my time, then tell me the problem is fixed. The next billing period, I'm still being charged. The girl last month said the problem was solved and that she would give me an extra $20 credit for 12 months because…
Auto Pay Discount Not Working
My AutoPay discount hasn't worked in the 7 months I've had my four lines. Paperless Billing and AutoPay (from bank account) have been on since day one. I've tried calling support multiple times. A few weeks ago I was promised a near $300 credit for the months I was overcharged. I still don't see it and my next bill doesn't…
Link my profile and device
When I sign in on my profile my device don’t show and says I need to add it
Restore
I have a payment arrangement made and my services are off. Really need some help getting them on until the payment please.
Why should I pay for a line that’s not used?
In June 2023 my daughter passed away, she was 30 years old.. I called Verizon to have the line turned off and I’d still pay for her phone because I wanted to keep it (I still have it) they refused to turn it off unless I gave them the phone back because I owed on her phone which I agreed to pay on until it’s payed off..…
Suspended Account
* I got a notification yesterday that said I needed to make a full payment of my past due balance or my service would get suspended. I have a scheduled payment for the 2nd payment of 2 that was supposed to go through on the 10th. I was in the ER and chatted with an agent to make sure I was okay as long as my 2nd payment…
Billing issue
Tried to setup a chat yesterday but was unable to open the link I was sent. Can we start again today?
Urgent: Returned Equipment Still Being Billed
Dear Verizon Customer Support, I am writing to bring to your attention an unresolved issue regarding my account and returned equipment. I was a Verizon Wireless customer until March 2025, when I disconnected my services. Due to being out of the country, I was delayed in returning the equipment; however, I shipped it back…
Billed for upgrade and was supposed to be canceled
In july I pre-ordered the z flip 7. Phone was never shipped and still says in my account that I would receive it in two days. I spoke to an agent and was assured the order was canceled and I would not be charged. Now, three months later and numerous conversations with representatives, I am still being charged for the…
Verzion Gave Away My Number
I had a number I used for business, I lost it due to being unable to pay my bill, I never cancelled service. I now, due to this, cannot log into my business email, because security codes are going to my old number someone else is using. They told me to reach out to the client. I am losing $10k a month due to this.
Best advice to lower bill
Any suggestions to save money?? My phone bill keeps increasing. Seriously considering changing companies.
Device Credits Issues After Military Deployment
I currently have six lines and devices through Verizon, all of the lines have device plans tied to them and those device plans were tied to trade-in/upgrade devices which I sent to Verizon for the credit. In summer of 2023, I received military orders to South Korea for a period of two years. Upon moving to South Korea, I…
Cash only status
Verizon’s is limiting my 3 lines to a cash only status. If no one replies to this or removes that status I promise you I’m cancelling my 3 lines and eating the whole cost of any device payment plan or pro rated fees just to switch to AT&T cause this is absolutely disrespectful. So it’s your move Verizon. I already…
Verizon doesn't automatically honor loyalty discount
In Sept '24; I received an email from Verizon for a customer loyalty discount of $10 per line, per month for 1 year. Per instructions on the email, I contacted Verizon a day or 2 later and spoke to someone that had no clue what I was talking about. After having to raise my voice and basically scream at the person because…
Looking for support
I’m trying to validate a payment arrangement I set but I can’t why has this become more of a chore and what is the point of the chat function if even then I can’t talk with anyone like honestly this is beyond wild I just need someone on chat or something to at least assist with validating my arrangement I have the chat…
Set up fee charges
On October 7th I went in to the store to move my two T-Mobile lines to my parents existing Verizon account. I was told I needed to pay taxes on the new Iphone 16's and the activation fees. When the next bill came, I was charged the activation fees. When I called customer service I was told that the charge on the day of the…
Unable to access account bill after porting out numbers- accessing from UK
I am trying to access MyVerizon to view / pay my bill. I have 2 lines both of which I have ported out (due to relocation from the US to UK). I am no longer receiving emails from Verizon since May 2025 when I ported out the first of the lines. The second line was transferred early July. Yesterday I received a letter forward…
Verizon. Please do better
**I was switching my carrier service and wanted my number ported to Verizon . So I Purchased a new iPhone 16 pro 512gb on Sep 3 . **Th phone was delivered on sept 9 or sept 10. ….first issue - my phone number had not been ported to Verizon like I requested … I’m an individual who keeps their phones for extended amount of…
Disconnected Account Login Fails
I’m trying to access my final bill. I’ve used the link to access my disconnected account and entered my cell phone number, last name, and billing zip code. Each time I get an error that says the information does not match their records. My cell phone and billing zip code haven’t changed in years and, as far as I know, I’ve…
$800 immediate payment for my s23 ultra 512 GB did not happen so instead of only $499 on the phone I owe the whole thing from an s25 Ultra
Yeah imagine how you're today I was to let go of my s23 for 512 GB which is a great phone being cold I can get $800 off the s25 ultra immediately and my first bill reflected that but by the second bill they took that $800 off and won't do anything I'm really looking at Sue in these people I'm tired of all the you should…
Terrible Customer Service
I had to make a whole new account to make this post, but please Verizon what is going on…. I called like 5 times trying to figure out why you guys are charging me over 200 dollars for “unreturned equipment” even though I returned my equipment and got a confirmation email stating that they would drop the charges for the…
Incorrect Non-Return Equipment Charge – Returned on 7/25/2025
Hello, I need assistance regarding an incorrect charge for non-returned equipment. * I returned my Verizon home internet device on July 25, 2025. * The return was shipped back using UPS. * Tracking number: ** (shows the package was delivered). Despite returning the equipment, I was charged $216.50 for non-returned…
Billing Issue
I received an email from Verizon on 8/1/25 that my iPad ultimate plan was going to be increased by $5 per month. when I received my next bill it had increased by $10. Made 2 calls to customer service and stopped by 2 Verizon stores. was not able to get the plan cost reduced to comply with email amount. What is my next step…