Other Account Discussions
Streaming
How do I tell how much streaming I do per month?
Moving. How do I change service location
I have home internet and am moving. Can I simply take my router and plug in?
Trying to reach a "live" person
I've been trying to reach a "live" person this morning. I clicked the callback option on the website, only to receive a message that callback is unavailable. I called in twice and asked the bot my question, was told to hold for a "moment" and was left for over 5 minutes the first time, and 15 the second time, with just…
Activation issue
My husband and I have been with verizon almost 8 years. I recently left due to my I phone getting broken while moving to another state and I needed a replacement ASAP so I got a cheap straight talk phone until I got moved and settled (it's been 2 weeks). I ordered the phone I wanted and added new line back to my husband's…
Phone Odyssey - 2+ Hours and 1 Great CSR
It all started with a bath…Filling up my tub and wanting to have a relaxing afternoon. Then my phone decided to try to escape life but jumping off the counter onto the floor. It hit just the right (actual right corner) and BOOM!, flashing green and a big black blob. Got on my earbuds and had the assistant call VZW CS. A…
Can't log in to my account
I currently have 2 types of accounts. Prepaid for my phones and postpaid for the internet gateway. I am using the prepaid account number to post here since I cannot log in to my other account. If i try to log in to Verizon with the postpaid account information I'm stuck in an endless verification loop. I contacted Verizon…
unable to sign into a closed account
I need to log into an account that I closed a few weeks ago in order to download last few statements. But the website wont allow me to sign in even with correct user name and password. Does anybody know of a way around this issue?
Lost EVERYTHING in Fire/Any RESOURCES or INFO❤️
I’m requesting any ideas or information on where I could get temporary help while I regroup my thoughts…. I thankfully got a new phone overnighted to me by Verizon … thankful for their kindness and speed …but it was burnt…but I really am in shock at the response I get when I attempt to even call and explain my tragic…
Communication From Agents
One of our phones started to malfunction: it had swollen battery, would get hot, and the battery would easily drain. We were able to get a replacement via our insurance. Originally we were told we didn't need to return the broken phone because the battery was compromised. Then we were told to return it in the box the new…
Why does the cs chat shut down the chat while im in the middle of dealing with my issue?
Today i tried to use the text chat with customer service to figure out a solution for my issue. I choose text chat because i have difficulty understanding the accents on the phone. I started at 1:25 pm. I went thru 5 agents and each time they were looking into my issue the ai bot would notice no activity as the rep is…
Outstanding bill now in collections
Has anyone had a horrible experience like myself; from over charging me every month just to say whoops you'll be reimbursed on your next bill. But have to pay 300 now for 1 phone line. Then I have a suppsedly outstanding bill thats in collections now. That I opened up during the current service I have? I didnt think you…
Old devices
how do I find a list of all of the old devices I’ve had on my Verizon account
How can I access the Fios for Business website?
Hi, I am hardly ever able to connect to our company's portal on the Verizon web and app. I've tried different browsers on different computers. I've deleted my cache and browsing history. I am constantly creating new log-ins because it never accepts my verified username. So now I don't even know which on to use. When I can…
Compliance Team issue
On friday, my daughters phone was shut off by the compliance team. This is the phone line that she uses for work 100%. Turns out the compliance team was sending me emails and investigating her usage. However, it went to spam, the email did not look legite so I ignored it thinking it was a scam like millions of other emails…
Thank you to Verizon store in Concord CA
This is a shout out to Ethan who helped me fix my daughters phone under very stressful situation. Ethan knew his stuff, was professional and really helped us get the phone transferred over from T-mobile with all her data. Thanks Ethan! I told you I would do this. :) Annette
Verizon Support
I’m sharing this for awareness because my experience with Verizon over the last 2+ years has been genuinely alarming. I’ve had multiple open cases with Verizon with zero updates, no follow-through, and no resolution. In my most recent situation, my service was disconnected due to nonpayment after I was laid off in…
customer service
having been a customer gor over 17 yrs why is is so difficukt to actually speak with a person and not get putr on hold for crazy times Seems like all verizoin wants to do is oass the respinse to another rep over and over why is it neccessary to spen hours on the phone to be on hold most of that time and still not get a…
executive office intact info
my personal data is breached at a local branch where my bill was printed and handed to an individual not on my account, to their knowledge a stranger. It has been exceptionally challenging to communicate with the coorparte office. Does anyone have an email?
Issues porting out number from Verizon Business to Verizon Personal
Several days trying to get a number ported to my personal account from a business account and no progress. They generated a new phone number and I was told that it would be temporary. Even though I provided the request number from the business that they were releasing my old number. Spoke to support (several different…
Apple Watch and IPad lines unable to disconnet
I swapped my 3 phone lines from Verizon to another carrier but still had 2 watch and 2 IPad lines on the account. I have been trying to disconnect them by calling customer service but they say they are unable to access my account because after giving my pin they say they still need to send a text message to one of the…
Stuck in SOS mode
Help!! Ever since the outage, all 3 phones on my account keep going back to SOS mode constantly. I’ve talked to tech support for hours, multiple supervisors, went to a few different stores, no one can figure out why this is happening. I have an iPhone 15 pro max and 16 pro, which take eSIM, and a flip 7 that can take a…
About my account
I open account about too month ago well-rounded 2 to 3 week something happy to my phone with the e sim I call customer service 4 to 5 time well I forgot my email address and my pin to let then to get in to my account so we couldn't Resolve it so so can u help me to get into my account
Restore service
I paid my bill and service still not on
How do I contact corporate?
Hello, is there a telephone number or email address I can use to file a corporate complaint?
Email about my data usage
They sent me an email on Jan 5 I never saw about my data usage was under investigation! I was just listening to music and probably at the gym
my voicemail stopped working, help
Last week I started getting notices that my visual voicemail stopped working. Ivw done nothing new. No acct, not a new phone. Just stopped.
How to upgrade Iphone and keep Legacy plan?
I currently have 3 devices on a 55+ Loyalty Plan that I have had for more than a decade. I'm paying a total of $123. for the plan and would like a new phone. But all the upgrade paths require I change to a much more expensive Unlimited plan. When I walk through the Wizard all the other options to get a new phone are grayed…
Major account issue
i opened a verizon wireless account in January 2023 and requested verizon transfer my number over. They did not so, but continued to charge me. I do not have a wireless log in, presumably because the account was not correctly activated. I tried calling the number to cancel my account and get a refund, but they are asking…
Cant call or connect, cant log in
I bought a Samsung a15. Old phone is completely dead. Can't connect to the network, can't login to my account even though I reset the password. Says I have to wait a day. A million codes have been sent to my number that I cant do anything with because I cant connect. I just wish someone would help me but I cant get any…
How to resolve a wifi extender issue
I have a business plan and called about the horrible service I have. I was told I would be sent an extender when they were available on November 15. I never received it so I called back in December and was told they didn't know what I was talking about. They said they would priority ship it and I would have it by the next…