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Unhappy loyal customer
I have been waiting for a bill credit for about a month. I received half of the credit 3 weeks ago. I was promised that the remaining credit request was sent to HQ on 9/5 and would be applied by 9/9. I called on 9/10 because I did not receive the credit. I was told that the credit was verified by HQ and would take 5-6…
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Am I still going to get my iphone 16 pro?
I ordered several devices on 8/25 to switch over to Verizon. The estimated delivery date was by 9/19 because the watch I ordered was backordered. Fine, but now two of the three devices I ordered are in stock, and one phone I ordered is now listed as unavailable for shipping. Am I ever actually going to get what I ordered?
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80% of my Voicemails that people leave me get randomly cut off long before message was completed
I run a small service company.. I receive voicemails all day.. 80-90% of the Voicemails I receive are randomly cut off.. and my clients have to call back and leave like 3 messages and finally just give up,, I miss important info like their names and phone numbers.. going to switch Provider if Verizon doesnt get it fixed I…
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16 year customer review
I have been a Verizon customer for over 16 years. I am going to be leaving Verizon. First of all, our bill continues to increase and discounts only get applied if we call and ask for it every single month. We traded in old phones for new ones supposed to be getting $800 for each phone (3 phones traded in $2400 total) BUT…
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Poor experience with Customer Service
This has been one of the worst experiences I have ever had with Customer no Service. I was lured over to Verizon because of the fact 16plus on US promo. I qualified for up to 10 new devices but only got 4 devices. I was promised that if I signed up that day 08/13/24 that they would wave activation fees . Well they didn’t…
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Over 60 days - phone can't be unlocked
My phone has no debt on it. I purchased it from a 3rd party vendor. I called verizon to ask them to unlock it because I'm traveling to Europe. They said although it's over 60 days since being with them the phone is point of sale locked. I'm guessing whoever traded/sold this phone in to this vendor (or whatever happened…
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Over 60 days but phone not able to be unlocked
My phone has no debt on it. I purchased it from a 3rd party vendor. I called verizon to ask them to unlock it because I'm traveling to Europe. They said although it's over 60 days since being with them the phone is point of sale locked. I'm guessing whoever traded/sold this phone in to this vendor (or whatever happened…
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New iPhone 16, new account someone’s deactivated phone number is connected to phone
I bought a new iPhone 16 and joined as new customer. I did this online. After a couple of hours with my order still showing as processing , i cashed to check on it. The automated system told me my order was in the process of canceling and said I would be connected to a representative But, all three timesi tried this I got…
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CS unable to help a loyal customer!
I have been with Verizon for over 9 years. I have one smart phone line and one easy flip phone for only talking and texting for my sister who has a mental disability. I called on June 29th to see if there was a better plan for my needs. I had been grandfathered into the 5 gig monthly plan because I have wifi everywhere I…
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Trade in Promo
My wife and I are trying to preorder the new iphone 17s and to get the full 1100 trade in credit to go to the max pro we had to switch our plan. We did that and I submitted my order for my new phone on trade in with the 1100 value but my wife's will only do 550. We called the loyalty team and they weren't real sure why…
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Unlock device ??
My service was disconnected and sent to collections. I can’t pay the entire amount but negotiating and will be able to work out a deal to take care of it in its entirety. What I need to know is how to go about requesting that the lock be lifted from my phone after. I tried to login and cannot. It no longer recognizes me.…
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Bad service
I been with verizon over 20years !! Sorry to say finally decide to leave verizon very disappointed! After taking to them over 2 months abt not getting service on my phone keep dropping calls they told me to purchase new phone ! That was there answer so I can stuck with them for another 3 years! I of the person start…
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Wifi Calling Issue on IPv6
I've been seeing an issue on a couple iOS devices when they are connected to my home network. My home network has IPv6 enabled. With IPv6 enabled after a certain period of time, I no longer receive calls. My phone still shows that wifi calling is on. I can make calls during that time. When I disable IPv6 the issue…
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Phone unlock
Does anyone know if Verizon can unlock a Spectrum iPhone 16e?
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Group messages not receiving on Iphone in a Iphone-Android group chat
I have this group chat for my football team, it has both Apple and Android phones in it, so all the messages are green in it. I stopped receiving messages from the group chat about a week ago, even though I was not removed from the group and there were messages being sent. What was weird was that I could still send…
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iPhone 11 loses signal
My wife and I have iPhone 11 phones that we purchased in 2020. They've been working fine until recently. They intermittently lose signal entirely. The bars go from two or three to zero and calls can't be received or made. Switching to airplane mode and then back reestablishes the connection. I contacted Verizon about this…
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Customer Service
Why is it so hard to get a replacement phone when you pay for insurance every month? My phone has been malfunctioning causing me to have to turn my phone off and on multiple times a day due to freezing and it changes screens without me doing so. I can be on strolling on Instagram and then the screen with change to the…
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Billing
WHERE CAN I VIEW MY BILL ON THIS APP?!
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iPhone
Hello. I mistakenly bought iPhone from a friend and he doesn’t tell me that the iPhone is not fully paid. How can I check how much money is owed
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iPhone all of a sudden no bars and no calls until I restart my phone
So I have an iPhone 11. All of a sudden, just like other users, I randomly have no service bars (literally none) and can’t make or receive calls or messages unless they are iMessages through wifi. I tried resetting my phone, I tried removing the SIM, I tried resetting network stuff, even chatted with Verizon forever. What…
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Verizon Auction in DFW
Hi there, Where do I have to register to participate and purchase DNA DNB products in Verizon's auctions?
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8 years
After 8 long years with Verizon, I’ve finally decided to leave for a prepaid option. Their service has become increasingly frustrating, with costs that have reached utterly ridiculous levels. Coupled with the horrible AI chat support that fails to provide effective assistance, it just isn’t worth it anymore. It’s a…
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Calls failed - iphone to iphone, all on VZW
About 2 months ago my son who has an iPhone through VZW, all on the same family plan, made a comment to me that every time he calls me the calls go straight to VM, or it rings and it goes straight to VM. I didn't think much of it and never had a missed call notification. He said it again a few days later. Both times I was…
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Issues with Order
I decided to use the chat function to upgrade my already paid off phone to a new one with the current promotion on Friday. Let's just start with it took me 2 hours to place the order. I received a receipt and was told it was processed. Tuesday, still no update in the order status, so I had to reach back out, and they…
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$750 giftcard
My husband and I switched to Verizon last November and were offered two $750 Verizon gift cards as a promo they were running. I followed all the rebate steps they required to get the giftcards, and after 5+ phone calls and text conversations received 1 giftcard in JUNE. I was lied to multiple times by their customer…
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Verizon not honoring trade in for 1000 dollars.
I can’t say how mad I am. I made the 1000 trade in and didn’t get the 1000 back. Not even the monthly split of it from trading my phone in. They practically stole my phone. I’ve called Verizon a million times probably and they have emailed me guaranteeing I would get the 1000 . Guess what? I didn’t get it!!!! Riddle me…
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Bad communication and financial loss
My phone went into SOS mode for more than 8 hours, and I spent a long time troubleshooting and calling customer service, only to have my calls drop twice. There was no resolution. It wasn't until I got home and saw a news report that I found out about a massive power outage in the area. Verizon's failure to communicate a…
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Missing Contacts after pransfer from Android t iPhone
Please help! I use Move IOS transfer to everything from my Galaxy to iPhone 16. Only older contacts, previously deleted were transferred and none of my current contacts. The galaxy no longer has the contacts either.
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iphone se 1st generation support
Hi, does Verizon still support the iPhone se 1st generation and can I go to a local Verizon store to get a sim card?
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Signal strength & reception
We switched from AT&T several years ago, for the Verizon coverage. We live in Fishers Indiana. When we first switched we were getting four bars at our home and all over the area. Now at our home we’re lucky to have one bar. Most of the time it goes through Wi-Fi. I’m sitting in the doctors office right now and I only have…