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Loyalty Discount
I've updated my mobile plan after being promised from a chat live agent that I would receive Loyalty Discount on my plan ($20 off) but of course got disconnected and I went back on to talk to another live agent and they said no such thing was stated; then the agent put a note on my account as top priority. 2 weeks later I…
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Customer service
I have been with this company for over 28 years and this year has been the worst. Accused me twice within a 3 month tume period of stealing phones that had been returned. When they found it was their error, promised to make it right. Now the charge has appeared again. I spoke with a representative that gave me some sort of…
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Number Porting Issue
I hope this email finds you well. Verizon has messed up my account by advertising wrong information when I added a new line with promotion. You guys told me I can bring in a different number from another carrier to use for the new line with their own number. Verizon even gave me instructions and told me my new line number…
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Is this a legit?
is this legit? I received this in my message inbox…
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Order fulfillment and promotional issues
I am not about to waste another several hours writing the entire issue here; but, long story short I did a promo to upgrade (I was going to go with another carrier) and yal offered an iPad or Apple Watch with upgrade. I upgraded 2 phones and added 2 lines for 2 iPads. Order was picked back due to inclement weather; then…
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Wrong email
I have been on hold for over an hour and a half to get a LIVE agent to assist in updating an email on my CHILD’S line within my account. Until that is updated we cannot file a claim for his new phone that fell into the ocean. Please help
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Porting one line
I have 2 lines and a watch on my account. I want to port out one line (the one without the watch). Is the rest of my account going to stay up and running? It is connected to my FIOS account where I get a discount and obviously still want the other line to remain up and running.
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I only received one return box and label for 1 out of the 2 phones I need to return
I just upgraded to the 17 pro max for both lines I have and I only received one out of the 2 return packages for my old phones for trade in. Can someone help?
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Verison Franchise Issue
What are my steps to escalate a customer service issue with a Verizon franchise store? This particular store quoted me on a sale, I paid and then the sales rep transferred the phones before finding out that there was a device payment on another line for one of the phones that I was trading in. So, the rebate wouldn't go…
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Removing line
I want to leave verizons phone line can I still keep my home internet ? What steps do I need to take . phone is paid off most likely will move my number to a prepaid line ( if acceptable )
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Change Security Pin
I want to change my security pin.
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Disney+ bundle with ESPN unlimited
Hello currently I know that the Disney+ bundle does not include ESPN unlimited. Is there a plan for this to ever be available? I missed the WWE event tonight because of this.
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Talk and text activity log not updating
I have this problem. Inaccurate talk and text logs missing calls and texts. And now my minutes log stopped updating entirely and my messages log skipped entire days. How is this fixed. Is it in my end or verizons?
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Agressive verizon solicitors
Yesterday at 5p I saw on my Ring camera 2 so-called verizon reps. They left after 5 mins. A half hour later 3 reps came back. Then at 7:30 another rep also came to my door. They proceeded to just hang around outside by apt door. I told them when they first came months ago that I am not interested in verizon internet. I'm…
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Fraud Block Preventing Upgrade
I’ve been a Verizon Wireless customer for many years, always in good standing. Recently my upgrade order was cancelled and tagged as “confirmed fraud.” Since then, Verizon’s Fraud Department and Executive Office have refused to clear the block, leaving me unable to upgrade my own line. At the same time, I was able to…
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Customer Service Complaint
I would like to write Verizon a letter about the horrible experiences and services I get from there representatives every time I reach out to them . I want to write a letter to them so can I please have an address as to where I can send this letter because this have to stop
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ID Verification
I just pre-ordered the new iPhone and signed up for a new plan. They placed my order on hold, and when I called, they told me to submit my ID and photo. I did that, and now they say they cannot verify me to call again. I called again three different times and got hung up on. This is ridiculous. Is there anyone who can…
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Verizon wait times for customer service
I was on hold for two hours on Monday morning trying to resolve problems. I later received a call back two hours after the scheduled time. After another 50 minutes on hold trying to redeem gift cards offered to me on May 8th I was told that I will be issued new gift cards that should arrive in 30 to 60 days. It probably…
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No way to get balance and transactions from Verizone MC refund card
Using the Telephone ##, SMS and website listed on the back of the card never works to get balance and transactions as the card never recognizes my correct zip code - the zip code the card was sent to me at, and is listed on the correspondence to me with the refund card. There is no way to contact any human or get support…
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issue that needs ton be resolved NOW
I am writing to report an extremely serious issue that has occurred on my Verizon account. Due to multiple failures and mishandlings by your fraud department, my wireless service has been suspended—despite my account being in good standing—and I have been subjected to repeated disrespect, disconnection, and a total lack of…
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unacceptable treatment
I am writing to report an extremely serious issue that has occurred on my Verizon account. Due to multiple failures and mishandlings by your fraud department, my wireless service has been suspended—despite my account being in good standing—and I have been subjected to repeated disrespect, disconnection, and a total lack of…
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paperless keeps changing to paper
For at least 2 months now I've been setting my account to paperless, but the setting doesn't last. I just got another email saying that I'm not paperless. I've set it to paperless again today. The last person to set my account to paperless was the verizon office when I was in for adding something to my account. Is…
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Customer Service Rant
Hello, I just need to rant about my recent experience with Verizon. First off, I love Verizon. I have been a customer for over 8 years. I constantly upgrade my plan and devices to "keep up with the joneses" if you will. However, things have gotten a bit more expensive, as with everything else these days. So, to save some…
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Rep did not call back. No phone. Can’t get text to log on.
My phone broke several days ago in Spain. I can’t get into my Verizon account because I can’t receive their authentication text from Verizon. Two nights ago, I called Verizon to order a new phone so it would be waiting when I return. The representative turned off my SIM card, and said my account was frozen for 24 hours.…
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How to Recognize a Specific Verizon Employee
I had exceptional service from a Customer Service/Billing rep and I want to formally recognize the specific person. How does one go about this?
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Insurance
How to cancel monthly insurance
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Issues Encountered During Refund Process With the Customer Service
I have just had one of the WORST experiences with costumer service in my life. I have had the worst time with Verizon over the past month trying to get this issue resolved. I ordered a gizmo watch. I was not going to arrive in time and there was no pending arrival date. I called customer service after being on the line…
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Suspend service with military orders but owe money still on phone
If I suspend service with military orders and still owe money on the phone can it be unlocked for use in Korea
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Immediate Action Required: Verizon Family Features Inaccessible
Verizon Team, I am writing to demand immediate attention to a critical problem with the #UltimatePlan and #VerizonFamily features included in my plan. Your website and support teams continue to instruct users to download a #VerizonFamily app to activate features like real-time location sharing, SOS, and usage controls.…
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Customer service
Spent over 40 hours holding for agents. I can not understand it, there is no where to complain to, no one to escalate issues to.